Wrong Steering Gear Installed for TSB 08-074-20

Chupacabra

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I made sure my new 2021 had the black cast iron one on it when I bought it in September after reading about the issues here. So far it steers just fine (for a Wrangler). No drifting or anything weird so far.





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4xFUN

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I hope it's not going down that road. We'll find out pretty soon. Here's a section of my repair sheet.

0120211615.jpg

Here is a copy of the original TSB. It has since been updated to include lifted Jeeps and most recently updated to include an alignment.
 

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JLAFAKASI

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Here is a copy of the original TSB. It has since been updated to include lifted Jeeps and most recently updated to include an alignment.
So based off this the silver steering box has will be replaced by the black steering box?
 

4xFUN

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So based off this the silver steering box has will be replaced by the black steering box?


Yes. Just like every 21' JL I have seen. The new iron steering gear is much heavier than the previous aluminum, uses different bolts (all the same length) and most importantly: It is a HUGE improvement in steering!!
 

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does anyone have the new TSB and a pic and part number for the new box.... I saw the post above shows one for a two door is it the same for a 4dr....I just want to make sure I have all the correct info prior to going so those idiots don't try to pass one over me....
 

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Well this is interesting if true. Wonder if they got enough AL gearboxes back in to QC and are releasing the "good ones" back out for use or have developed a method to QC the stock they had on the shelves of the older AL boxes.
 

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Either the OP was fed a line by the dealer or he misunderstood. Here is a screen shot of TSB 08-003-21 and the parts numbers, at least for the 2dr and 4dr LHD, haven't changed from the original TSB. They're still steel boxes.

Later,
Johnny
SteeringBoxTSB 08-003-21.png
 
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Either the OP was fed a line by the dealer or he misunderstood. Here is a screen shot of TSB 08-003-21 and the parts numbers, at least for the 2dr and 4dr LHD, haven't changed from the original TSB. They're still steel boxes.

Later,
Johnny
SteeringBoxTSB 08-003-21.png
I am glad you found this! After seeing this, I can't even imagine how they made this very obvious mistake. Ok, so I was trying to be generous towards the dealership and assumed this new TSB changed the parts used. My apologies to alarming anyone unnecessarily.
 

mwilk012

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I am glad you found this! After seeing this, I can't even imagine how they made this very obvious mistake. Ok, so I was trying to be generous towards the dealership and assumed this new TSB changed the parts used. My apologies to alarming anyone unnecessarily.
It’s an easy to make mistake due to the way dealerships are arranged. The tech looks at the vehicle and says it’s needs the TSB performed. A service writer asks the parts guy to order a steering gear box and they use the vin to pull it up, the system says here’s your part number, and they order the one that isn’t back ordered for 2 months. The service writer then gets the number from the parts guys, pastes it onto your RO, and the tech gets a part. Tech fails to look at the sticker or the box, saying it’s not his job, and there you are with 3 people who have no idea what they’ve done. You then ask the service writer and they make shit up because they don’t understand cars.
 

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I just got a copy of the full TSB 08-003-21 from my dealer. Seems the difference is that it lists part numbers for Diesel applications and also right hand drive applications. It also specifies that if the vehicle was manufactured before 1/22/19 that the track bar should be replaced.
 

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It’s an easy to make mistake due to the way dealerships are arranged. The tech looks at the vehicle and says it’s needs the TSB performed. A service writer asks the parts guy to order a steering gear box and they use the vin to pull it up, the system says here’s your part number, and they order the one that isn’t back ordered for 2 months. The service writer then gets the number from the parts guys, pastes it onto your RO, and the tech gets a part. Tech fails to look at the sticker or the box, saying it’s not his job, and there you are with 3 people who have no idea what they’ve done. You then ask the service writer and they make shit up because they don’t understand cars.
So true
 

shoregrrrl

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Hi! Would you be so kind as to post the full TSB - I can’t find it online and my ‘18 JLU is at the dealer (again) to try to resolve the steering wander and off-center issues. Thanks in advance for your help! :)

I just got a copy of the full TSB 08-003-21 from my dealer. Seems the difference is that it lists part numbers for Diesel applications and also right hand drive applications. It also specifies that if the vehicle was manufactured before 1/22/19 that the track bar should be replaced.
 

jg45

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Hi! Would you be so kind as to post the full TSB - I can’t find it online and my ‘18 JLU is at the dealer (again) to try to resolve the steering wander and off-center issues. Thanks in advance for your help! :)
I had posted it last night. Pulled it down when I saw the note on it about being property of FCA and can only be shared with written permission from FCA. I also checked forum Terms of Use and they prevent sharing something like that. I know others post TSBs, but my luck runs such that I would be the one FCA/Stellantis decided to go after. I can answer any questions you have about it.
 

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I had posted it last night. Pulled it down when I saw the note on it about being property of FCA and can only be shared with written permission from FCA. I also checked forum Terms of Use and they prevent sharing something like that. I know others post TSBs, but my luck runs such that I would be the one FCA/Stellantis decided to go after. I can answer any questions you have about it.
free speech buddy nothing they can do to you.....
 

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Hey, at least they didn’t replace it with an alternator or brake caliper.
 

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