Wrong Steering Gear Installed for TSB 08-074-20

[McGilli]

They said they did the alignment and reprogram called for in the TSB, but I can only take their word for it as they did not note it on the ticket.

My advice to everyone is to get a copy of the alignment results the dealership does.

I just had the TSB done 2 weeks ago - and I had posted my experience elsewhere - the thing is - it's better at slow speed, but still loose on the highway etc.

I posted a copy of my alignment from the dealership in that thread and (I'm not familiar with this) someone pointed out right away that my caster is way too low for my 3.5" lift [caster at ~3.6] and would definitely be causing me to have loose steering.

I showed this to the shop that did my lift (and they outsource an alignment after that) and agreed the outsourced shop didn't compensate the caster for the lift properly and that should be why my steering is still loose.

I'm having my caster adjusted in a few days becasue of this - and per this forum, and the lift shop - that should tighten up my steering.

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[DHW]

And check all the nuts and bolts to make sure they are torqued to the right specifications. When I first took mine in, they put in another aluminum box. Took it back and they put the steel box in, but I was still having issues that were getting worse. I had already noted that the first dealer had only tightened the box bolts to about 40lbs. Took it to a different dealer Tuesday and the tech sent me a video of what he found last night. My pitman arm nut was torqued to 0lbs. Wasn't even finger tight, was just freely spinning. I posted the video he sent on one of the other steering threads.

 

[Haberrj]

And check all the nuts and bolts to make sure they are torqued to the right specifications. When I first took mine in, they put in another aluminum box. Took it back and they put the steel box in, but I was still having issues that were getting worse. I had already noted that the first dealer had only tightened the box bolts to about 40lbs. Took it to a different dealer Tuesday and the tech sent me a video of what he found last night. My pitman arm bolt was torqued to 0lbs. Wasn't even finger tight, was just freely spinning. I posted the video he sent on one of the other steering threads.

Oh boy certainly not good thank you for the heads up

 

[Obi.Wan.Shawnobi]

I dropped mine off this morning for the repair. I was surprised when they told me that they had the parts in stock for the steering issue. I hope this isn't the reason why. I am nervous now it will be worse than before.

Did you set up this appointment a while ago? They either ordered the part or it was allocated to the dealership. I got the new gear and alignment. It drives beautifully. Even my wife noticed it's improved driveability

 

[Carolina Jeeper]

Finally got the cast iron steering gearbox installed. Verified its cast iron. They didn't use the correct shorter bolts. Bolts are all tight and no visible leaks...yet. No odd noises while turning and no odd binding. Seems better at 55 mph and more responsive. Still has a dead spot but less than before. I'll need to get it out on a major highway and see how it handles at higher speed limits. I demanded an alignment and I paid for it. Don't really care about the cost since I'm trying to put all the dealership carelessness and their misinformed stupidity BS behind me. If the box needs a little tweak to get it dialed in tighter it's no big deal since I can do it with my eyes closed. Don't care if they see that I adjusted it. Don't care what they think about anything, period. Looking for another dealership to use from now on. Don't even care if I need to drive twice as far to get there. I realize my tone is negative but it's the result of their terrible customer service and confirmed lies.

 

[mwilk012]

Sorry - let me clarify - I'm picking my 2018 JLU up tomorrow after it has the new TSB for wandering steering performed. That TSB includes an alignment as part of the services listed. I also had them do an oil change and tire rotation. I wanted them to balance the tires as well, which I thought would be done when the tires are rotated but apparently not. So I was hoping someone here could provide me with an argument to use with the dealer for why they should do the balance as a part of the steering full monty and not charge me for it. Thanks. ~Wendy

Balancing tires is a completely separate thing from rotating them. Stop trying to make people work for free. Pay them to balance if you feel it is needed but it is almost certainly not necessary.

 

[jdhunt0]

If I had the steering box replaced last year with the cast iron one, is there now another updated box (or gear) or is it just reworded service bulletin?

 

[mwilk012]

If I had the steering box replaced last year with the cast iron one, is there now another updated box (or gear) or is it just reworded service bulletin?

just reworded to add that an alignment is necessary. Any competent person would have been doing an alignment anyway.

 

[Carolina Jeeper]

If I had the steering box replaced last year with the cast iron one, is there now another updated box (or gear) or is it just reworded service bulletin?

Like was said it now has an alignment added but same cast iron box. Here is a picture of the correct cast iron box they finally installed on my Jeep. There is a label on it if you or anyone wants to compare.

 

[jackrubicon]

DONC, je vois que la nouvelle mise à jour est un alignement en plus de la boîte en fer. J'ai hâte de mettre à jour le mien, j'espère juste que mon concessionnaire ne l'aggravera pas et ne laissera pas de côté.
[/CITATION]
BONJOUR j'ai un jeep rubicon 2021 avec un problème de direction depuis qu'il était neuf le concessionnaire a remplacé le boitier de direction deux fois c'est un cauchemar cette jeep est ma 5ème et ma dernière le service jeep est devenu pourri je déteste ce jeep wrangler rubicon j'ai 15 000 klm et je ne pense pas que je le garderai encore 15 000 km, rouler c'est de la merde

 

[jackrubicon]

BONJOUR j'ai un jeep rubicon 2021 avec un problème de direction depuis qu'il était neuf le concessionnaire a remplacé le boitier de direction deux fois c'est un cauchemar cette jeep est ma 5ème et ma dernière le service jeep est devenu pourri je déteste ce jeep wrangler rubicon j'ai 15 000 klm et je ne pense pas que je le garderai encore 15 000 km, rouler c'est de la merde

 

[2mnycars]

Finally got the cast iron steering gearbox installed. Verified its cast iron. They didn't use the correct shorter bolts. Bolts are all tight and no visible leaks...yet. No odd noises while turning and no odd binding. Seems better at 55 mph and more responsive. Still has a dead spot but less than before. I'll need to get it out on a major highway and see how it handles at higher speed limits. I demanded an alignment and I paid for it. Don't really care about the cost since I'm trying to put all the dealership carelessness and their misinformed stupidity BS behind me. If the box needs a little tweak to get it dialed in tighter it's no big deal since I can do it with my eyes closed. Don't care if they see that I adjusted it. Don't care what they think about anything, period. Looking for another dealership to use from now on. Don't even care if I need to drive twice as far to get there. I realize my tone is negative but it's the result of their terrible customer service and confirmed lies.

I know how you feel.
Way back--the TSB first came out. Had a JLU 2019. The dealer I leased from refused. I reached out to @JeepCares and they referred me to FCA Jeep Canada Customer Cares. after a heart-to-heart they referred me to another dealer who did excellent work.

The dealer that refused did a test drive without me. Video showed they never went over 50 kmh. They travelled on the smoothest roads for 6 minutes.

Had some dead spot, but it was a lot better. The dangerous wandering was almost gone.

 

[Carolina Jeeper]

I know how you feel.
Way back--the TSB first came out. Had a JLU 2019. The dealer I leased from refused. I reached out to @JeepCares and they referred me to FCA Jeep Canada Customer Cares. after a heart-to-heart they referred me to another dealer who did excellent work.

The dealer that refused did a test drive without me. Video showed they never went over 50 kmh. They travelled on the smoothest roads for 6 minutes.

Had some dead spot, but it was a lot better. The dangerous wandering was almost gone.

Sounds typical of dealerships these days. My dealership acted like they've never heard of the steering box TSB. I brought a printout of it and handed it to them to read. They said it has to have blah, blah, blah to qualify. I told them word for word the identical description of the accepted symptoms. They just acted like they didn't understand and brought out the asshole in me.

I did have to adjust the new cast iron steering box to remove some play in it. I had to heat the adjusting screw to break the locktite loose.

 

[2mnycars]

Sounds typical of dealerships these days. My dealership acted like they've never heard of the steering box TSB. I brought a printout of it and handed it to them to read. They said it has to have blah, blah, blah to qualify. I told them word for word the identical description of the accepted symptoms. They just acted like they didn't understand and brought out the asshole in me.

I did have to adjust the new cast iron steering box to remove some play in it. I had to heat the adjusting screw to break the locktite loose.

Understand!
Way back I was adjusting steering boxes. '72 or so. Couple of Volvos. JLU I'm old. Access was a problem for me.

Returned the JLU the day we picked it up. Said the steering box needed to be adjusted. Test drive. . They added that they took a new one out of stock and test drove it too. Same....Then big smiles and "It's a Jeep Thing"

So I jumped on it when the first TSB came out. Got it done.


edit: I have read every post on all the theads more than once.



* @JeepCares you helped a lot. So did FCA Jeep Canada Customer Cares. But we did have a heart to heart because Canada procedures are different. The Service Manager has to validate that the service is required.

 

[Carolina Jeeper]

Understand!
Way back I was adjusting steering boxes. '72 or so. Couple of Volvos. JLU I'm old. Access was a problem for me.

Returned the JLU the day we picked it up. Said the steering box needed to be adjusted. Test drive. . They added that they took a new one out of stock and test drove it too. Same....Then big smiles and "It's a Jeep Thing"

So I jumped on it when the first TSB came out. Got it done.

I learned to adjust steering boxes right when I started driving in 81.

Just because it's the same problem between two or more vehicles doesn't rule out the problem. Dealerships are good at pulling that one on people.

They tried that with me too. I responded with, well there's another one you'll be working on soon. I gave them a very detailed explanation of the problem. Gave them the TSB from memory and when they acted like they had never heard about it, I pulled out the printed TSB. They suddenly regained their memory, lol.

They literally said "we've never had anyone complaining about it" "that TSB must be for a different vehicle" Hahahaha!

They acted the same about the bubbling paint on the doors. Never heard of it either.

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