Wrong Steering Gear Installed for TSB 08-074-20

McGilli

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They said they did the alignment and reprogram called for in the TSB, but I can only take their word for it as they did not note it on the ticket.
My advice to everyone is to get a copy of the alignment results the dealership does.

I just had the TSB done 2 weeks ago - and I had posted my experience elsewhere - the thing is - it's better at slow speed, but still loose on the highway etc.

I posted a copy of my alignment from the dealership in that thread and (I'm not familiar with this) someone pointed out right away that my caster is way too low for my 3.5" lift [caster at ~3.6] and would definitely be causing me to have loose steering.

I showed this to the shop that did my lift (and they outsource an alignment after that) and agreed the outsourced shop didn't compensate the caster for the lift properly and that should be why my steering is still loose.

I'm having my caster adjusted in a few days becasue of this - and per this forum, and the lift shop - that should tighten up my steering.





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DHW

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And check all the nuts and bolts to make sure they are torqued to the right specifications. When I first took mine in, they put in another aluminum box. Took it back and they put the steel box in, but I was still having issues that were getting worse. I had already noted that the first dealer had only tightened the box bolts to about 40lbs. Took it to a different dealer Tuesday and the tech sent me a video of what he found last night. My pitman arm nut was torqued to 0lbs. Wasn't even finger tight, was just freely spinning. I posted the video he sent on one of the other steering threads.
 

Haberrj

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And check all the nuts and bolts to make sure they are torqued to the right specifications. When I first took mine in, they put in another aluminum box. Took it back and they put the steel box in, but I was still having issues that were getting worse. I had already noted that the first dealer had only tightened the box bolts to about 40lbs. Took it to a different dealer Tuesday and the tech sent me a video of what he found last night. My pitman arm bolt was torqued to 0lbs. Wasn't even finger tight, was just freely spinning. I posted the video he sent on one of the other steering threads.
Oh boy certainly not good thank you for the heads up 👍
 

Obi.Wan.Shawnobi

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I dropped mine off this morning for the repair. I was surprised when they told me that they had the parts in stock for the steering issue. I hope this isn't the reason why. I am nervous now it will be worse than before.
Did you set up this appointment a while ago? They either ordered the part or it was allocated to the dealership. I got the new gear and alignment. It drives beautifully. Even my wife noticed it's improved driveability
 
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Carolina Jeeper

Carolina Jeeper

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Finally got the cast iron steering gearbox installed. Verified its cast iron. They didn't use the correct shorter bolts. Bolts are all tight and no visible leaks...yet. No odd noises while turning and no odd binding. Seems better at 55 mph and more responsive. Still has a dead spot but less than before. I'll need to get it out on a major highway and see how it handles at higher speed limits. I demanded an alignment and I paid for it. Don't really care about the cost since I'm trying to put all the dealership carelessness and their misinformed stupidity BS behind me. If the box needs a little tweak to get it dialed in tighter it's no big deal since I can do it with my eyes closed. Don't care if they see that I adjusted it. Don't care what they think about anything, period. Looking for another dealership to use from now on. Don't even care if I need to drive twice as far to get there. I realize my tone is negative but it's the result of their terrible customer service and confirmed lies.

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mwilk012

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Sorry - let me clarify - I'm picking my 2018 JLU up tomorrow after it has the new TSB for wandering steering performed. That TSB includes an alignment as part of the services listed. I also had them do an oil change and tire rotation. I wanted them to balance the tires as well, which I thought would be done when the tires are rotated but apparently not. So I was hoping someone here could provide me with an argument to use with the dealer for why they should do the balance as a part of the steering full monty and not charge me for it. Thanks. ~Wendy
Balancing tires is a completely separate thing from rotating them. Stop trying to make people work for free. Pay them to balance if you feel it is needed but it is almost certainly not necessary.
 

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