Bubbles in Paint at Door Hinges

[Bayrat]

I am looking into that now and will talk to my lawyer about it. Seems like that is the correct path if they really do not want to cover the warranty. They keep playing the hurry up and wait game so they call you and tell you everything is all set and to drop it off and then weeks later you find out noting is done and no one knows the status of it. It is like they are just buying time or something, but in the background I am left without my car and my life is turned upside down. I am in the process of buying a used BMW X5 and will just have to keep making car payment on the Jeep until I get it back and can sell it. I was so happy and proud in 2018 when I bought that Jeep and there is nothing more that I regret today. One of the bigger mistakes I have made in my life.

If the corrosion warranty runs five years, which I've read that it does, you need to spreadsheet everything now. Times, dates, who, what, where etc. I sent mine to, I believe his name is Lemberg, and didn't need to do another thing. They offered free replacement or my money back. Best of luck.

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[dpsanborn]

I talked to the dealer service manager and he explained to me that it was approved to go to the auto body shop by Jeep, but now I learned that the payment for the repair was rejected with no feedback. So if nothing changes by Thursday I am picking the Jeep up and my lawyer advised me that he will move forward with the suit. WTF... So disappointed... The dealer service manager said maybe it is becuase it has 55k miles on it. He said he is use to the cars having like 25k miles and just a spot on the hood. He said he is jsut stuck in the middle and has to get that PO from Jeep or he will lose his job at the dealer because they are not paying for the repair out of there pockets. Seems like I got the lemon of all lemons and have to deal with it.

 

[dogbreath650]

Very sorry you're going through this. And very sorry that Jeep is treating you like this. They screwed up on an easily correctable error and are compounding the screw up with p/ss poor customer service. It really is a great machine, too bad you're not getting to enjoy it. You're going about this in the right way and providing a map for the few (hopefully) that have the same experience.

 

[AO1980]

Question. 2021 Glossy black hard top came with a factory defect. Its taken a year to get the replacement top. Would i need to paint match the new top with the body or would you think just painting the top and rolling with it would be ok? Would there be to much of a risk in color variance? Its just the hard top that needs painted.

 

[Tfish]

No one has presented any conclusive evidence that anything has changed. Sorry. I'm also waiting on a 2023, albeit one that cost less than half what yours did. But still. Having said that, I was just up in Martha's VIneyard, where you can find multiple examples of just about every model of the latest Jeeps from the past two or three years (though mostly Rubicons and 392s). I made a point to check hinges and doors on every one that was parked while I was walking on the street. I didn't spot a single example of corrosion in the probably couple hundred JLs I saw. So, I'm wondering if the self-reporting we are seeing is just self selecting and the percentage of effected Jeeps is small? A guy can dream.

I tried to get more information from Jeep about the corrosion problem. I called Jeepcares and explained that I have ordered my 2023 Rubicon 392 but have a question about corrosion issues. She immediately stopped me and said that information about Jeep vehicles is not given out by Jeep and that all information is to be obtained only from Jeep dealers because they are the ones that sell them and service them. I’ve never heard this from any other vehicle manufacturer ever. So, I called the dealer that I ordered through and asked about the hinge corrosion issues that some Wranglers are having over the last few years and whether the problem has been resolved for the 2023 model that I just ordered. The dealer said he had never heard of any Wranglers ever having any hinge corrosion issues and that any paint problems on the hinges were probably just from rocks flying up and hitting them. This is a high volume, below invoice, Jeep dealer. Could he be serious? How widespread is this issue? It seems to be a big enough issue that a high volume dealer would have at least heard of it, especially if there is a class action lawsuit. It bothers me that a large Jeep dealer can’t give me any relevant information regarding the issue, and that Jeep Corporate refuses to divulge any information about their products whatsoever. And this is before they’ve received my money. I can’t imagine dealing with them after they got my money.

 

[Bayrat]

Question. 2021 Glossy black hard top came with a factory defect. Its taken a year to get the replacement top. Would i need to paint match the new top with the body or would you think just painting the top and rolling with it would be ok? Would there be to much of a risk in color variance? Its just the hard top that needs painted.

My Rubicon is black, and the top had shipping damage. The dealer took it to a local accessories shop where they sprayed it with a low gloss, texture finish which resembles bed liner. It's absolutely indestructible and looks great too.

 

[brewtus98]

I tried to get more information from Jeep about the corrosion problem. I called Jeepcares and explained that I have ordered my 2023 Rubicon 392 but have a question about corrosion issues. She immediately stopped me and said that information about Jeep vehicles is not given out by Jeep and that all information is to be obtained only from Jeep dealers because they are the ones that sell them and service them. I’ve never heard this from any other vehicle manufacturer ever. So, I called the dealer that I ordered through and asked about the hinge corrosion issues that some Wranglers are having over the last few years and whether the problem has been resolved for the 2023 model that I just ordered. The dealer said he had never heard of any Wranglers ever having any hinge corrosion issues and that any paint problems on the hinges were probably just from rocks flying up and hitting them. This is a high volume, below invoice, Jeep dealer. Could he be serious? How widespread is this issue? It seems to be a big enough issue that a high volume dealer would have at least heard of it, especially if there is a class action lawsuit. It bothers me that a large Jeep dealer can’t give me any relevant information regarding the issue, and that Jeep Corporate refuses to divulge any information about their products whatsoever. And this is before they’ve received my money. I can’t imagine dealing with them after they got my money.

What a joke. That is a head-in-the sand approach by the dealer.

 

[Dyolfknip74]

No supposedly during disassemble.

I've taken my hinges off to get them bedlined. I fail to see how removing them would cause the bolts to strip. That doesn't make any sense at all. They're on there pretty tight but otherwise break free. I will say that popping the hinge off the door isn't hard after the bolts are out. There isn't much paint there at all.

 

[Bill_P]

I tried to get more information from Jeep about the corrosion problem. I called Jeepcares and explained that I have ordered my 2023 Rubicon 392 but have a question about corrosion issues. She immediately stopped me and said that information about Jeep vehicles is not given out by Jeep and that all information is to be obtained only from Jeep dealers because they are the ones that sell them and service them. I’ve never heard this from any other vehicle manufacturer ever. So, I called the dealer that I ordered through and asked about the hinge corrosion issues that some Wranglers are having over the last few years and whether the problem has been resolved for the 2023 model that I just ordered. The dealer said he had never heard of any Wranglers ever having any hinge corrosion issues and that any paint problems on the hinges were probably just from rocks flying up and hitting them. This is a high volume, below invoice, Jeep dealer. Could he be serious? How widespread is this issue? It seems to be a big enough issue that a high volume dealer would have at least heard of it, especially if there is a class action lawsuit. It bothers me that a large Jeep dealer can’t give me any relevant information regarding the issue, and that Jeep Corporate refuses to divulge any information about their products whatsoever. And this is before they’ve received my money. I can’t imagine dealing with them after they got my money.

All you have to do is read this forum to see it is a huge issue. FCA doesn't want to admit a mistake because they have a class action lawsuit against them for this very thing and that admission is gold to a lawyer. If a dealer admits it in any form that can be saved and attributed to them it is the same as FCA admitting it and is, again, gold to a lawyer. If your dealer is a high volume dealership I'd bet body parts that they definitely have heard of this issue and probably have several that they have submitted warranty claims for repainting. I had a dealership admit there was a problem, but it was verbal meaning "hearsay" in court. Reading up a bit on it, it looks like Jeep has loosened up on approving the warranty claims after the lawsuit was started. My 2018 JLUS with 38,000 miles just got approved yesterday for paintwork and should be in the body shop within a week.

 

[Puckn19]

I've taken my hinges off to get them bedlined. I fail to see how removing them would cause the bolts to strip. That doesn't make any sense at all. They're on there pretty tight but otherwise break free. I will say that popping the hinge off the door isn't hard after the bolts are out. There isn't much paint there at all.

I could see it being an issue if the bolts where corroded pretty bad. I haven't seen them so I don't know. This deal has been a cluster from the start. Between the dealership loosing my parts somehow. Then the body shop manager getting fired, then jeep going back and forth and what to repair or replace. A week in the body shop has turned into 6 weeks. I waited 3 months after I took it to the dealership for them to submit the warranty work because they lost my parts.

I was supposed to pick it up yesterday but they only had one decal....so ya I'm over it.

 

[rayzjeep]

I tried to get more information from Jeep about the corrosion problem. I called Jeepcares and explained that I have ordered my 2023 Rubicon 392 but have a question about corrosion issues. She immediately stopped me and said that information about Jeep vehicles is not given out by Jeep and that all information is to be obtained only from Jeep dealers because they are the ones that sell them and service them. I’ve never heard this from any other vehicle manufacturer ever. So, I called the dealer that I ordered through and asked about the hinge corrosion issues that some Wranglers are having over the last few years and whether the problem has been resolved for the 2023 model that I just ordered. The dealer said he had never heard of any Wranglers ever having any hinge corrosion issues and that any paint problems on the hinges were probably just from rocks flying up and hitting them. This is a high volume, below invoice, Jeep dealer. Could he be serious? How widespread is this issue? It seems to be a big enough issue that a high volume dealer would have at least heard of it, especially if there is a class action lawsuit. It bothers me that a large Jeep dealer can’t give me any relevant information regarding the issue, and that Jeep Corporate refuses to divulge any information about their products whatsoever. And this is before they’ve received my money. I can’t imagine dealing with them after they got my money.

Very wide spread issue....pretty much every one at some point will have this issue on the hinge. Dealer is lying to you...but that's what dealers do.

 

[Dyolfknip74]

I could see it being an issue if the bolts where corroded pretty bad. I haven't seen them so I don't know. This deal has been a cluster from the start. Between the dealership loosing my parts somehow. Then the body shop manager getting fired, then jeep going back and forth and what to repair or replace. A week in the body shop has turned into 6 weeks. I waited 3 months after I took it to the dealership for them to submit the warranty work because they lost my parts.

I was supposed to pick it up yesterday but they only had one decal....so ya I'm over it.

Not a chance they were corroded that bad. Mine were well overa year old and didn't have a hint of corrosion on them.

 

[Bayrat]

I've taken my hinges off to get them bedlined. I fail to see how removing them would cause the bolts to strip. That doesn't make any sense at all. They're on there pretty tight but otherwise break free. I will say that popping the hinge off the door isn't hard after the bolts are out. There isn't much paint there at all.

Is the Bedliner available in various colors? If so, I may do that to mine soon after I receive it.

 

[Map08008]

I put my quote in at my local Jeep dealer in Mystic CT a few weeks ago. They never called me back to give me an update on if the claim was approved. After calling them back 3 days in a row several weeks later they gave me the answer. The claim was approved to do the work but the dealer refuses to do the work if I didn’t buy that vehicle through them. They told me to try somewhere else… I bought the vehicle out of state so I’m afraid all of the local dealers will give me the same answer and refuse to do the work until I’m out of warranty. @JeepCares can you help me? How is the dealer able to refuse to fix an issue that is covered under warranty!?.

 

[ELJL]

My Rubicon is black, and the top had shipping damage. The dealer took it to a local accessories shop where they sprayed it with a low gloss, texture finish which resembles bed liner. It's absolutely indestructible and looks great too.

My top is color matched, and one of the corner caps is factory damaged-‘chewed up’. I called jeep central, they said “Take it to another dealer if the first dealer isnt willing to replace the top.”

Who has time for that? No one. And, why should customers be recuperating for manufacturer/vendor quality issues? I don’t believe they should.

Best of luck you two with your repairs, you’re not alone.

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