Yea that’s not right! This is a widely known issue. They act like they “need to examine the pics”? As if they are hearing about this for the first time!?And here's the response from jeepcares
I do see the pictures submitted and Warranty Department advised that it was rejected and referred the dealership to their resources. What I can do is escalate the case up to our Case management Team. The Case Manager will review further and work one on one with yourself and the dealership. The Case Manager will contact you back in 1-2 business days.
this is not a customer user errordefect.
this is a manufacturer Defect that they don’t even attempt to do anything about! SMH
Hopefully when the case manager gets back to you it will be with an acceptable/professional and frankly the RIGHT response.