And what about in my case? Had you explained I could call corporate or email with my VIN to get the info I was looking for, that would have solved everything. Yes, here I sit almost four months waiting for an answer that maybe never would come. Can you see our frustration?!
It’s not often I will say someones job should be re-evaluated, but this team here certainly does.
Good luck my friend. So begins a long and painful journey with sub-par service from Stellantis. IF you decide to keep the Jeep, stay on top of them and make sure they fix it right.
I know! My repaint/fix was an absolute nightmare. My Jeep still never looked factory after 3 resprays. I don't know how they can stay in business like this, but I guess consumers keep snapping up these wranglers as fast as they can make them.
Its shocking that the best car experience I have is owning a Ford Fusion for 7 years. They were ok but Chrysler is so horrible in comparison. I would also recommend avoiding Fiat as my wifes car is a 500 and is great.....but the dealer fucks everything up.
The biggest issue is its so inconsistent from dealership to dealership. Opening a case doesn't seem to do anything because the only result I've gotten out of that is they always side with the dealership. At first they are like, we are hear to help and we will get this resolved!! Only to ultimately say its up to the dealership. The best case is to find a dealership that has a good body shop. Also one that it is willing to take photo's and submit the claim for you. Without that claim submitted Chrysler isn't going to do a thing.It’s been a fun trip for me thus far. I’ve built an entire timeline around my communications with one particular local dealership over this past year, who told me this would be covered under warranty, and even provided me the estimate that stated such, and then this dealership told me that “it would be over a year until they can get me in” so they advised I looked elsewhere, which I did, and then another dealership told me that it’s bullshit that the first dealership sent me to them and that they weren’t authorized to do Chrysler work to begin with but to go back to the original dealership and contact Chrysler. So I reached back out to the original dealership and they said that “I had to get it serviced at the dealership I bought it from”, which, mind you, is 200 miles away, since I moved a few years back. I eventually opened a case with Jeep and now the dealership is saying that this bubbling is from “outside influence” and not covered under warranty. Jeep has also been giving me the run around and is siding with the dealership and is relight me to bring it back to the dealership for “further diagnostics”, when it’s plainly obvious what the root cause of the issue is. I’ve never, ever, ever had a worse customer experience in my entire life. I can’t believe that a brand like Chrysler/Jeep, with as big of a footprint as they have, knowing that these issues are rampant on their JLs, won’t step in and take care of it. I’ve owned several Jeeps in my life and this will inevitably be the last. Attached is one such example of the bubbling.
Through all of this, there is one thing I don't understand. Maybe someone can explain it to me. Doesnt the dealership get reimbursed if the claim is approved by Stellantis? Why do they turn away warranty work?
I don't know for sure but I assume some dealerships don't want to be bothered with warranty work. Could be its a hassle for a dealership to submit the claims to get reimbursed. Also, if a dealership has already had to deal with the issue and their body shop sucks, that Jeep is just going to keep coming back over and over.
