Got the V41 recall work done

JeepCares

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Try sending out a memo to all the Tech's who replace the steering dampener to Read The Instructions....there is a sticker on the shock tube and the buldge if the sticker is wrong. Mine was installed incorrectly and it took me 3 minutes to correct it.
Good grief.
I sincerely apologize, Joe Paul. Mind following up with me via PM to provide additional information so that I can have this formally documented within our system? Thank you in advance.

Mark
Jeep Social Care Specialist
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JeepCares

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I just had mine done and they installed it wrong. Drove right back and they flipped it around. Service manager tried saying it didn’t matter. I asked why was there a sticker then? Radio silence was his response. Only drove about 6 miles on it. I assume everything is ok with it and nothing was damaged due to it being installed incorrectly? Anyone know the reason for it being directional?
Had my V41 work performed. Decided to do an oil change at the same time. Not the thread for this but this is my second oil change. First one, they overfilled it. This time I specifically pointed it out. They still overfilled it. Had it corrected while still there. Drove home and thought, "better check the steering stabilizer." Yep, installed wrong... Back to the dealership I go. I expressed that I wanted a new stabilizer due to the potential for damage if it is installed incorrectly. Not sure if anyone has experienced this with the new stabilizer but my steering feels too firm now. It also appears to cause my Jeep to pull very slightly to the right. I had zero issues with my steering prior to having the V41 work performed. My Jeep steered and tracked perfectly. I should have left well enough alone but was concerned that the V41 was a safety recall. I was just curious if anyone is not happy with the Jeep steering post V41 install.
Hi stangken & GRYVRS,

I sincerely apologize that you both experienced this. At this point, I would like to get both of your situations formally documented within our system. Mind following up with me via PM to provide additional details when you can? Thank you in advance!

Mark
Jeep Social Care Specialist
 

Halstem1

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Had mine done Monday. Zero change that I can tell at all. Installed correct at least.
 

stangken

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Hi stangken & GRYVRS,

I sincerely apologize that you both experienced this. At this point, I would like to get both of your situations formally documented within our system. Mind following up with me via PM to provide additional details when you can? Thank you in advance!

Mark
Jeep Social Care Specialist
PMed. Thanks!
 

jmcl

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Mine installed upside down as well...
 

Attaboy55

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Hi stangken & GRYVRS,

I sincerely apologize that you both experienced this. At this point, I would like to get both of your situations formally documented within our system. Mind following up with me via PM to provide additional details when you can? Thank you in advance!

Mark
Jeep Social Care Specialist
Ha you NOTgotren it fixed you'd be holding the bag,on product liability,it boils down to the bracket would not let proper installtion so order a dern bracket for $ 26.00,don't kid yourself this is NOT incompetence,but out and out disregard for the customer....
 

Attaboy55

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Hi stangken & GRYVRS,

I sincerely apologize that you both experienced this. At this point, I would like to get both of your situations formally documented within our system. Mind following up with me via PM to provide additional details when you can? Thank you in advance!

Mark
Jeep Social Care Specialist
Saying a heavier duty damper will stop DW, is like grabbing a guy having a seizure, by grabbing him you stop him thrashing around hurting himself, but you never addressed the real problem,stopping seizures altogether.......having said that....DEAR GOD THANK YOU FOR JEEPS,MY SMILE RUNS MILES WIDE,MOST FUN I'VE EVER HAD,BAR NONE...I'M BLESSED TO OWN A JEEP,I LOVE IT.
 

JeepCares

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PMed. Thanks!
Thank you for doing so, stangken! I have just responded, please take a moment to review my message and follow up with me there when you can.

Mine installed upside down as well...
I'm very sorry to hear this, jmcl. To clarify, did you already address this with your dealer? Mind following up with me via private message so I can have this formally documented as well? Thanks in advance!

Mark
Jeep Social Care Specialist
 

Attaboy55

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I sincerely apologize, Joe Paul. Mind following up with me via PM to provide additional information so that I can have this formally documented within our system? Thank you in advance.

Mark
Jeep Social Care Specialist
The problem is not education BUT the fact that some brackets will not accomodate the Mopar 580ae because of the bulge at intake end near tire and they just "flip it",to get it to fit which negates having the part being directional to begin with, if they wanted you to put in on in any manner,FCA would not have issued a june 2019 update in RED,noting the new installation....
 

btkrausen

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Did it take care of the play in the steering wheel ?
No, it did not, unfortunately. You're from BG? I lived there for 8 years before moving back to Bardstown. Graduated from WKU.
 

jeepingib

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Got this done today. I didn't have a real problem with the way it drove, but I do notice that it is a little bit more stiff feeling now.
 

teej

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Just got done driving 45 minutes each way to the dealer for an appointment I made back in August to get the damper replaced. Not on the schedule and no part in stock... awesome...
 

JeepCares

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Just got done driving 45 minutes each way to the dealer for an appointment I made back in August to get the damper replaced. Not on the schedule and no part in stock... awesome...
Hi teej,
We're sorry to hear about your experience. If you would like some assistance getting V41 performed, please feel free to send us a private message.
Alex
Jeep Social Care Specialist
 
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