Diesel Problems, Now With More EGR

[GearWhore]

My favorite Jeep continues to hurt me. Not really looking for advice. Just commiseration, and get the issues out there into the Jeep-world ether.

Our '21 JLURD went back into the shop on September 16 for some hardware the dealer failed to reinstall with the engine oil leak repair 18 months ago; an RPM-synced rattle from the lower passenger side of the engine bay that comes and goes; low voltage faults on the freeway causing limp-mode activation; and a new valve cover leak. 25,000 miles.

Not sure the total repairs yet as I still don't have the Jeep, but parts were ordered, including a new ECM I hear, and had arrived by the last time I checked on October 3. Service writer said he was waiting to schedule the tech (for some reason he hadn't done so yet) and would get back to me with an updated timeline. Ha! Yeah, right!

I have been leaving message for my @JeepCares /Jeep Wave case manager this week (flooded out in Ian so I get the delays there) but hadn't heard back so I called the dealer again. Service writer says the tech was driving after finishing the other repairs and noticed problems. Coolant and gunk filled the EGR system; failed EGR valve. Says they need to order EGR valve and associated components, but hadn't ordered them yet (again, I don't understand the delay), but he'd check today to see if he could get me an updated timeline for when those parts would arrive and when the tech would be able to install them and finish the repair. Now after 4pm and I'm pretty sure I'm not getting that update (again).

Once again I'm left frustrated that we've been without our Jeep for a month again and no ETA for when to expect to have it back. We cancelled a trip to Moab/Grand Junction for my wife's birthday at the end of last month, and now we have to once again cancel the fall break trip planned for this weekend. We had to cancel the spring break trip planned for '21 because of the first oil leak and the 2 months it sat at the dealer waiting for parts and tech time. I have to rent a truck from Uhaul or Home Depot anytime I need to move the camper, dirt bikes, or even bicycles because the loaner provided doesn't have a hitch (not to mention doesn't allow pets/my dog). We haven't been able to use the boat at all this fall either as we have no other way to launch it.

I know, First World problems for sure. But I also feel like I've paid the premium for the experience we don't even get to have. We picked up the Jeep ~750 days ago, and it has been at the dealer for more than 100 of those days; ~15% of the ownership period so far.

EDIT: Dealership is Doug Smith in American Fork, Utah. I've been trying to keep their name out of most posts in hopes that I have my Jeep back soon and I can address this with them and Jeep Cares, but Doug Smith obviously does not care. Today (Nov 11) is the 57th day they've had it for this repair. Starting the 9th week!

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[Old Dogger]

Very sad... Why are they not giving you a loaner?

 

[GearWhore]

I have a loaner but that was a struggle. '22 Grand Cherokee L. No hitch = no towing or bike racks = useless for half of the things I purchased the Jeep for (other half is off-roading and this Grand is low, long, and just not that fun to drive).

 

[LowBama]

Thank goodness for our Canadian brothers, is all I can say.

 

[Rodinator1234]

My 21 Rubicon diesel has been at the dealer for 2 weeks off and on. Now it's down to only one code, P04DA EGR Flow to High. So far it's had 3 new injectors on the passenger side and a new Particulate sensor. I have to say the dealer has been really responsive and positive. Great to work with.

 

[JeepCares]

My favorite Jeep continues to hurt me. Not really looking for advice. Just commiseration, and get the issues out there into the Jeep-world ether.

Our '21 JLURD went back into the shop on September 16 for some hardware the dealer failed to reinstall with the engine oil leak repair 18 months ago; an RPM-synced rattle from the lower passenger side of the engine bay that comes and goes; low voltage faults on the freeway causing limp-mode activation; and a new valve cover leak. 25,000 miles.

Not sure the total repairs yet as I still don't have the Jeep, but parts were ordered, including a new ECM I hear, and had arrived by the last time I checked on October 3. Service writer said he was waiting to schedule the tech (for some reason he hadn't done so yet) and would get back to me with an updated timeline. Ha! Yeah, right!

I have been leaving message for my @JeepCares /Jeep Wave case manager this week (flooded out in Ian so I get the delays there) but hadn't heard back so I called the dealer again. Service writer says the tech was driving after finishing the other repairs and noticed problems. Coolant and gunk filled the EGR system; failed EGR valve. Says they need to order EGR valve and associated components, but hadn't ordered them yet (again, I don't understand the delay), but he'd check today to see if he could get me an updated timeline for when those parts would arrive and when the tech would be able to install them and finish the repair. Now after 4pm and I'm pretty sure I'm not getting that update (again).

Once again I'm left frustrated that we've been without our Jeep for a month again and no ETA for when to expect to have it back. We cancelled a trip to Moab/Grand Junction for my wife's birthday at the end of last month, and now we have to once again cancel the fall break trip planned for this weekend. We had to cancel the spring break trip planned for '21 because of the first oil leak and the 2 months it sat at the dealer waiting for parts and tech time. I have to rent a truck from Uhaul or Home Depot anytime I need to move the camper, dirt bikes, or even bicycles because the loaner provided doesn't have a hitch (not to mention doesn't allow pets/my dog). We haven't been able to use the boat at all this fall either as we have no other way to launch it.

I know, First World problems for sure. But I also feel like I've paid the premium for the experience we don't even get to have. We picked up the Jeep ~750 days ago, and it has been at the dealer for more than 100 of those days; ~15% of the ownership period so far.

Thank you for tagging us. If you could send our team a private message that includes your case number, we'd be happy to dig in.

Kate
Jeep Cares

 

[GearWhore]

And today we're up to 33 days without...

No word since I called and stopped in middle of last week and was told "hoping to have it by the end of the week."

 

[Rodinator1234]

And today we're up to 33 days without...

No word since I called and stopped in middle of last week and was told "hoping to have it by the end of the week."

Do you know what the EGR code the Jeep is throwing?

 

[GearWhore]

Nope. It went to the dealer with no codes for unrelated issues. Those parts and repairs took ~3 weeks. Then tech found "coolant, gunk, and soot" in the EGR pipe so they ordered replacement EGR parts. Service writer told me last week that those parts are in and they should have my Jeep done Thursday or Friday. No word since. About to make my second payment without possession of the Jeep (this time).

 

[GearWhore]

Update, kind of. 38 days in the shop.

About once a week I get the line "should only be another day or two." Oh, I wish.

Spoke with my Jeep customer service case manager on Friday and the dealer had informed him my Jeep should be complete soon; maybe Friday or Monday. No word today (Sunday) so I drove up to the dealer to see if maybe my Jeep would be in the lot. Yep, side lot. Had our first winter storm over this weekend, too.

Front windows down with plastic taped over them.

Grille hanging out by bottom fasteners only with passenger-side foam block torn/broken.

Large scratches/scuffs on top of passenger front fender.

Coolant on both front passenger side control arms.

Front passenger fender liner missing, showing a whole bunch of hanging wiring harnesses (and my winch solenoid with the fat red wires).

Open hood and even more of a mess. Looks like battery, battery tray, ECM, and fuse block/box are all gone.

EGR cooler and plumbing missing.

Fuel lines to each injector missing (are these single-use?).

I see a snapped plastic connector on top of the main wiring harness mounting block at the front of the fuel rail.

No caps or covers in any of the open exhaust or intake ports.

I don't have much faith in getting back a Jeep in better shape than when I dropped it off. I forget where shit goes on less complicated projects after only a week or two, and we're at six already.

Anyone else see stuff missing at this point? Things I need to be extra diligent about whenever I do get it back?

 

[GearWhore]

Oh yeah. And I see my VIN does have the new Z96 fuel pump recall too. Yay.

 

[Rodinator1234]

Wow..I don't know what to say. I would document everything. Ask for any damage to be repaired. Have you ask for a reimbursement for your lost time?

I am still waiting on the regional service tech to show up at the dealer. They said he should be there this week.

 

[Antonio]

Wow that looks like a cluster F to get everything back in place properly as it was! What was the issue? Seems like they got a lot going on, I would def inspect the jeep over really well cause as you pointed out putting this all back in place is possibly very easy to miss something, hope you get her back soon and all is good for ya!

 

[TaiMc]

Update, kind of. 38 days in the shop.

About once a week I get the line "should only be another day or two." Oh, I wish.

Spoke with my Jeep customer service case manager on Friday and the dealer had informed him my Jeep should be complete soon; maybe Friday or Monday. No word today (Sunday) so I drove up to the dealer to see if maybe my Jeep would be in the lot. Yep, side lot. Had our first winter storm over this weekend, too.

Front windows down with plastic taped over them.

Grille hanging out by bottom fasteners only with passenger-side foam block torn/broken.

Large scratches/scuffs on top of passenger front fender.

Coolant on both front passenger side control arms.

Front passenger fender liner missing, showing a whole bunch of hanging wiring harnesses (and my winch solenoid with the fat red wires).

Open hood and even more of a mess. Looks like battery, battery tray, ECM, and fuse block/box are all gone.

EGR cooler and plumbing missing.

Fuel lines to each injector missing (are these single-use?).

I see a snapped plastic connector on top of the main wiring harness mounting block at the front of the fuel rail.

No caps or covers in any of the open exhaust or intake ports.

I don't have much faith in getting back a Jeep in better shape than when I dropped it off. I forget where shit goes on less complicated projects after only a week or two, and we're at six already.

Anyone else see stuff missing at this point? Things I need to be extra diligent about whenever I do get it back?

YIKES???? Dealer had my Jeep for 44 for an engine replacement. The first dealership thought my coolant was escaping into the EGR cooler...this was incorrect. The second dealer had it for a week and diagnosed it as blown gaskets and coolant escaping into the block.

When I heard they needed to replace the entire engine I had anxiety bc I assumed the Jeep wouldn't run the same...that essentially what you currently have under the hood, is what mine would look like. However, I have it back now and they did an amazing job. There were some things that they didn't replace, but they were minor so I sorted them myself:

- they didn't replace the 8 plastic rivets for both front fender liners. I only noticed this after i did a close inspection and wax job on the Jeep...wondered why my fenders weren't secure. I bought a rivet tool and an assorted rivet/clamp kit and installed the missing rivets.

- My fuse box lid wasn't snapped in. I popped the hood to check the coolant res and decided to check my fuses to seat them....the lid came off when i poked it lol. I seated all my fuses and snapped the lid back on.

I'm saying this to say that although your Jeep looks like a hot mess under the hood, it doesn't mean they won't get you right. I'm sure mine looked absolutely crazy because they had to replace the long block and lots of the hoses that went with it.

I know it sux being without the Jeep for this long, but continue to hang in there...let them fix it and hopefully you'll just walk away with those minor scratches that you can address when you pick it up. ?

 

[GearWhore]

I hope so too. But some of the issues it went in for trace back to the timing cover oil leak repair and the 45 days it was in the shop 18 months ago. Except then it was mostly the driver's side that was torn down.

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