Bestop BS

[Terrymo]

Simmer down everyone
@DanW already stated
”I will make the replacement straps myself.”

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[Remorseless]

You joined in 2022 and have 14k messages!??!?!?!? HOT DOG!!! Only 2 threads. wimpy

If I didn't occasionally work I'm sure I could've gotten it up to 20k messages. And why make threads when I know how to Google for myself?

 

[John VonJeep]

Love how this guy shit talks me, meanwhile all you other fucks also are calling him out on his idiocy lolol

 

[siggy]

My gawd, and people complain millennials are whiny. Is this real life?

 

[driventoadventure]

Is this real life?

Or is this just fantasy?
Caught in a landslide, no escape from reality?

 

[Apexcars]

Holy shit there are 2 of him

You have a problem with me agreeing with him instead of you? You are probably one of those people who want to cancel someone for not liking who you voted for.

 

[dlong1119]

On a related note... I needed some Bestop Twill Protectant recently and was looking for the best price. Bestop had it for $24.99 but wanted $14.99 for shipping. Amazon had it for ~$27 but the estimated delivery was 7-10 days out. I saw Walmart.com had it listed for $24.99 with free shipping and was several days faster than Amazon, so I ordered from them. The bottle shipped out the next day, DROP-SHIPPED DIRECTLY FROM BESTOP, and was to me in about 3 days, lol. I'm sure Walmart is screwing them over somehow and I felt a little bad about purchasing that way, but if they're gonna get into a voluntary business relationship it's not my problem if they're getting the short end of the stick.

 

[Wbino]

I purposely bought a house next door to an Amazon warehouse so I can just jump the fence and get my stuff.

 

[failsafe306]

I'm not much of a complainer. In fact, it is very rare. And I am quick to praise a vendor or company when they do something well, which usually is simply providing a good product or service at a reasonable price. But this one is an irritant and it is from a highly respected vendor with whom I have been a customer since I had my YJ in the 1990's. Yep, 30 years. It is from @Bestop which is one of the best Jeep vendors in existence, in most ways.

I tried to order a little parts kit....two simple bikini top straps with snaps on them, for $18, which I think is slightly steep, but ok. No biggie. So I called to order and the shipping charge was $15. I suggested simply putting it in an envelope and sending them via USPS, which should just cost a few bucks. Nope. the best they can do is Fed Ex for $15.

Sorry, Bestop, but this is ridiculous.

I will make the replacement straps myself.

If I worked for Bestop and took this call, I would get a manilla envelope, stick these in there, address it and put it on the business office's postal machine, add it to the bill, and send it USPS. It would cost a few bucks, tops.

But that would require someone to actually think and have a mind toward customer service.

NO WAY I'm paying $34 for two simple straps with snaps on them. That's just silly.

I love Bestop and their products. I'll continue to be a customer. But I regret seeing that employees are not empowered nor conditioned to make creative solutions, even if the customer gives them one on a platter.

As for the targa mesh top....It is awesome. It has lasted years and the straps just wore out from use. The top is one of the best options out there. So I'll give two thumbs-up for that piece of gear. I'll be figuring out the strap material and straps, likely from Amazon, and I should be able to make these for a few dollars.

Maybe Bestop should sell parts kits through an Amazon store. That'd be quick and easy and would avoid this kind of unusual and ridiculous pricing scenario.

Rant over.

I’m so sorry

 

[calemasters]

I have ordered a few small low cost parts, where the shipping cost more than the part. Sometimes the vendor makes more on the shipping than the part. And that's the way it is.

 

[Pig-Pen]

I have ordered a few small low cost parts, where the shipping cost more than the part. Sometimes the vendor makes more on the shipping than the part. And that's the way it is. Sometimes.

jeep is slowing working their way to that point as they keep increasing the "destination fee"

 

[yokramer]

You have a problem with me agreeing with him instead of you? You are probably one of those people who want to cancel someone for not liking who you voted for.

Naw Im not one to just jump to assume the worst in people. You can have your wrong opinion all you want. Just surprised that 2 people can have such awfully bad takes.

 

[zw470]

Last week I had to order some replacement screws from Daniel Defense. They came in a little 2" by 3" bag shipped inside a normal FedEx envelope. The screws were $8, sales tax was $0.48, and shipping was free. I'm not saying Bestop (or any other company) should be expected to ship everything for free, but sometimes providing the best possible customer service instead of making a few extra bucks on shipping is the smarter thing to do.

 

[Remorseless]

Last week I had to order some replacement screws from Daniel Defense. They came in a little 2" by 3" bag shipped inside a normal FedEx envelope. The screws were $8, sales tax was $0.48, and shipping was free. I'm not saying Bestop (or any other company) should be expected to ship everything for free, but sometimes providing the best possible customer service instead of making a few extra bucks on shipping is the smarter thing to do.

Yeah but DD prices for their complete rifles are like lubeless butt rape.

No lie though, the DD reinvention of the H9 looks cool...

 

[T.Pigott]

Or is this just fantasy?
Caught in a landslide, no escape from reality?

This messed me up. I had to use this Google thing that @Remorseless was speaking of to figure it out. Thanks for your help!

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