DanW
Well-Known Member
- Thread starter
- #1
I'm not much of a complainer. In fact, it is very rare. And I am quick to praise a vendor or company when they do something well, which usually is simply providing a good product or service at a reasonable price. But this one is an irritant and it is from a highly respected vendor with whom I have been a customer since I had my YJ in the 1990's. Yep, 30 years. It is from @Bestop which is one of the best Jeep vendors in existence, in most ways.
I tried to order a little parts kit....two simple bikini top straps with snaps on them, for $18, which I think is slightly steep, but ok. No biggie. So I called to order and the shipping charge was $15. I suggested simply putting it in an envelope and sending them via USPS, which should just cost a few bucks. Nope. the best they can do is Fed Ex for $15.
Sorry, Bestop, but this is ridiculous.
I will make the replacement straps myself.
If I worked for Bestop and took this call, I would get a manilla envelope, stick these in there, address it and put it on the business office's postal machine, add it to the bill, and send it USPS. It would cost a few bucks, tops.
But that would require someone to actually think and have a mind toward customer service.
NO WAY I'm paying $34 for two simple straps with snaps on them. That's just silly.
I love Bestop and their products. I'll continue to be a customer. But I regret seeing that employees are not empowered nor conditioned to make creative solutions, even if the customer gives them one on a platter.
As for the targa mesh top....It is awesome. It has lasted years and the straps just wore out from use. The top is one of the best options out there. So I'll give two thumbs-up for that piece of gear. I'll be figuring out the strap material and straps, likely from Amazon, and I should be able to make these for a few dollars.
Maybe Bestop should sell parts kits through an Amazon store. That'd be quick and easy and would avoid this kind of unusual and ridiculous pricing scenario.
Rant over.
I tried to order a little parts kit....two simple bikini top straps with snaps on them, for $18, which I think is slightly steep, but ok. No biggie. So I called to order and the shipping charge was $15. I suggested simply putting it in an envelope and sending them via USPS, which should just cost a few bucks. Nope. the best they can do is Fed Ex for $15.
Sorry, Bestop, but this is ridiculous.
I will make the replacement straps myself.
If I worked for Bestop and took this call, I would get a manilla envelope, stick these in there, address it and put it on the business office's postal machine, add it to the bill, and send it USPS. It would cost a few bucks, tops.
But that would require someone to actually think and have a mind toward customer service.
NO WAY I'm paying $34 for two simple straps with snaps on them. That's just silly.
I love Bestop and their products. I'll continue to be a customer. But I regret seeing that employees are not empowered nor conditioned to make creative solutions, even if the customer gives them one on a platter.
As for the targa mesh top....It is awesome. It has lasted years and the straps just wore out from use. The top is one of the best options out there. So I'll give two thumbs-up for that piece of gear. I'll be figuring out the strap material and straps, likely from Amazon, and I should be able to make these for a few dollars.
Maybe Bestop should sell parts kits through an Amazon store. That'd be quick and easy and would avoid this kind of unusual and ridiculous pricing scenario.
Rant over.
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