Quadratec is terrible

[mferrara91]

I've done well with them, but I'm only 25 miles from their facility, so my orders haven't had to travel 3000 miles.

Likely true because orders in our area come out of Chambersburg PA, and we usually get them in a day or two - unless it’s something they stock in West Chester where you can pick up same day. Usually only smaller stuff is warehoused in West Chester. The only way something is traveling 3000 miles is if it’s not in the regional DC. I have ordered stuff from them before that has come from their west coast DC.

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[bbroich]

I recently bought a front bumper and winch from them, both arrived faster than I expected and in good condition. The bumper box had a little damage, but that is on the shipper (FedEx). Nowadays I am more concerned about Porch Pirates stealing stuff delivered before I can get it inside.

 

[Apples491]

I learned the hard way on the "ships from a 3rd party" tag on their site. I'm trying to get a hold of a touch up paint pen. I ordered from Quadratec because it showed "In Stock" on the product page. I generally do my ordering from Northridge and when they say in stock, they mean it's sitting on a shelf in their warehouse.

Turns out, the paint pens are on a national backorder. Best ETA date I've been able to get from anyone, even the dealer, is the end of June. Quadratec customer service has been responsive and apologetic, but I'll be wary about anything shipping from a third party on their site in the future.

 

[Cowboy from hell]

Used quadratec for many items.....never a problem for me.

 

[Flor1]

If i can’t buy what I want from someone other then quadratec I won’t buy it.
Their dead to me screw me once you’ll never get another chance.

 

[Victory]

At least they have the customer service to answer the phone when you called and ship out another one. That’s a hell of a lot more than you get most places now a days. Sounds like an unfortunate situation probably due to shipping, maybe poor packaging from the manufacturer, and of course maybe quadratec too, but must be more of a bad luck thing on your part or else the company would notice they were losing money due to re shipping everything and make some changes.

 

[SWVA JLUR]

I learned the hard way on the "ships from a 3rd party" tag on their site. I'm trying to get a hold of a touch up paint pen. I ordered from Quadratec because it showed "In Stock" on the product page. I generally do my ordering from Northridge and when they say in stock, they mean it's sitting on a shelf in their warehouse.

Turns out, the paint pens are on a national backorder. Best ETA date I've been able to get from anyone, even the dealer, is the end of June. Quadratec customer service has been responsive and apologetic, but I'll be wary about anything shipping from a third party on their site in the future.

I’m waiting also…

 

[Quadratec]

If i can’t buy what I want from someone other then quadratec I won’t buy it.
Their dead to me screw me once you’ll never get another chance.

Hello!
I am sorry to hear that you are not happy with us at the moment, but I would love to make it right. Please message me privately with your order number or account information, so I can better assist you.

Thank you,
Rebecca

 

[Quadratec]

Ordered a Mopar cargo liner for my Jeep. When it arrived, the box was beat to hell and missing the install instructions and parts to install. I didn’t figure out they were missing until I was almost done installing. Called them and they sent me a replacement. Not just a part, but an entire cargo mat and told me to take the parts I needed and return the rest. So thanks for the inconvenience.

Today, I finally received the replacement and again, box beat to hell and barely taped shut. It came open during shipping and the entire bag of parts I need for one stupid plastic ring is missing. So now what, return this and get another mat I have to return? Their shipping department needs some training. Last thing I ever order from them.

Hello!
I am very sorry for the inconvenience this has caused you. Please private message me your order number, and I will help resolve this for you.

Thank you,
Rebecca

 

[Quadratec]

I recently bought the ARB single compressor from Quadratec. It comes packaged from ARB in box with zero padding inside, and not much bigger than the compressor itself. Obviously a box that's not intended to be shipped by itself without being packaged in a larger box with padding.
Quadratec shipped it as is in the tiny ARB box. That little compressor is fairly heavy for its size and destroyed the box and parts of itself in transit. Had Quadratec send out another one (after explaining to them the problem). Next one came, same shit. Returned for full refund.
Ordered from Extreme Terrain, showed up in two days packed with nice padding in a secondary outer box (as it should).
I've had more bad experiences with Quadratec, than good.
And the way all these "Customer Service" people work from home these days, with babies screaming in the background ?
It's ridiculous.

Hello,

I am very sorry for the inconvenience of how these two packages arrived to you. I will definitely bring this to the attention of our warehouse. If there is anything else I can help you with, please feel free to reach out. Have a great day.

Thank you,
Rebecca

 

[Quadratec]

I feel your pain. Have had some bad experiences with them lately, especially customer service. When the transaction is processed on their end and sent to a 3rd party (if applicable) your order simply shows complete. I had sensor bits come in over a few months, one at a time a few weeks apart (while my rear bumper sat in the garage) even though my order showed complete. They wouldn’t do anything and just blamed a third party. I also ordered some touch up paint that was shown as in stock at time of purchase. Still waiting on it a few months later.

Hello!

I am very sorry for the delay of your parts. Unfortunately, a lot of manufacturers are experiencing delays that were unexpected. If you message me with your order number, I will personally reach out to the vendor for your paint pen to get an updated ETA on your order. Thank you for your patience and understanding.

Thank you,
Rebecca

 

[Quadratec]

You are incorrect, Quadratec has a DC out near the west coast too. The main DC that services the east coast is in Chambersburg PA. I believe the west coast location is either in NV or CA.

Hello,

We do have 3 warehouses, yes. However, the inventory in each warehouse is sometimes different. Sometimes customers who live on the west coast have orders fulfilled from the east coast warehouse and vice versa. If you ever have an order and would like to know what warehouse it was fulfilled from, you can always reach out and we can let you know. Have a great day.

Thank you,
Rebecca

 

[Quadratec]

I’m waiting also…

Hello,

I am very sorry for the delay in your order. Please message me with your order number, and I will look into this for you. Thank you in advance.

Thank you,
Rebecca

 

[MarcusAntonius]

Hello!
I am very sorry for the inconvenience this has caused you. Please private message me your order number, and I will help resolve this for you.

Thank you,
Rebecca

Hi Rebecca
I messaged you both order numbers.

 

[Flip]

Rebecca,

I recently emailed you, please disregard, I called and place my order today, I mentioned this forum and received a 5% discount. I appreciate that and Quadratec's sponsorship to this forum.

I am a firm believer in second chances, please keep up the good work.

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