Hmm? Sounds very odd. This is the second time in for corrosion and both times received a courtesy rental from National because the dealer had no loaner vehicle available. FCA should fully reimburse the dealer for the total rental cost so long as the warranty repairs have been pre-approved.If anyone is able to answer:
How do I go abut getting a loaner ride while they have mine? This be my only means of transpo (other than bikes but they dont see inclement weather)
Maybe check with the service manager as sometimes the advisor is not informed or makes mistakes. Here is a copy of the document we signed at National this morning. Zero cost was payable as it was a “Business House Purchase Order”. But you do need to have a credit card for the refundable deposit. Also you can confirm with the rental who will pay. They informed that if additional days are required they will contact the dealer for approval.
Anyways would ask again and refer to this screenshot. Or could just be some dealers have their own protocols and find this too much hassle. As they probs have to pay then get reimbursed by FCA. In that case contact FCA Customer Service or Jeep Cares to see if they can approve for you.