Sting_NC_USA
Well-Known Member
- First Name
- Michael
- Joined
- Mar 25, 2018
- Threads
- 27
- Messages
- 1,026
- Reaction score
- 996
- Location
- Greensboro, NC
- Vehicle(s)
- 2018 Jeep Wrangler JL Unlimited Rubicon
- Build Thread
- Link
- Vehicle Showcase
- 1
- Thread starter
- #1
I rarely do this, but had to in this case since the @Northridge4x4 team is so amazing. For the record, I've always had good experiences with their folks and products. They've answered many pre-purchase technical questions for me, and they've always been spot on with their advice.
This weekend, though, I had a problem - mid-install. In short, a kit I purchased included a part for a different, incompatible Jeep model. My Jeep was stuck on a rack and the install had to be partially reversed. Evidently, the manufacturer (a major brand) mistakenly packed 1 of 4 parts incorrectly.
I immediately reached out to Northridge4x4 to request help (via this forum) on Saturday (they're closed on Saturday). I received a response within 30 minutes - from their leadership team!
Who else does this? Without additional follow-up on my part, I received a proactive response this morning, and it looks like everything is on its way to a quick resolution.
I get the "local shop" treatment from these folks and simply couldn't recommend them more! Just Wow...
This weekend, though, I had a problem - mid-install. In short, a kit I purchased included a part for a different, incompatible Jeep model. My Jeep was stuck on a rack and the install had to be partially reversed. Evidently, the manufacturer (a major brand) mistakenly packed 1 of 4 parts incorrectly.
I immediately reached out to Northridge4x4 to request help (via this forum) on Saturday (they're closed on Saturday). I received a response within 30 minutes - from their leadership team!
Who else does this? Without additional follow-up on my part, I received a proactive response this morning, and it looks like everything is on its way to a quick resolution.
I get the "local shop" treatment from these folks and simply couldn't recommend them more! Just Wow...
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