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Warning on Northridge4x4 and LOD

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Ordered @lodoffroad Destroyer Rock Sliders from @Northridge4x4.

Took it to 4WP to install along with skidplates and they found out it had come damaged, I reached out to @Northridge4x4 and they refuse to do anything about it because its now been installed.

Terrible customer service in my opinion from Meg @Northridge4x4 !

Anyone have advice what to do? I've filed claim with Chase cc.

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plex

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I think it is likely a manufacturer drop ship, so did you try to contact LOD?

But I do agree the customer service at Northridge4x4 is pretty much useless. Try return anything and you will be hit by unrealistically high shipping cost (both way).
 
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Meg at Northridge said she contacted LOD to the same result
 

plex

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Meg at Northridge said she contacted LOD to the same result
Unfortunately you hit a hard one. Folks will still buy things from Northridge4x4 since they give decent forum discount.
 

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Dan S

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Why would you install them if they arrived damaged? That dent is pretty difficult to miss. I would be suspect of someone trying to claim shipping damage in that situation as well.
 
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Why would you install them if they arrived damaged? That dent is pretty difficult to miss. I would be suspect of someone trying to claim shipping damage in that situation as well.
I didnt inspect them before taking it straight to 4wp to install along with rockhard skid plates
 

LincolnSixAlpha

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I can see the perspective of Northridge in this case. From their side, it's possible that the installer, or perhaps yourself did the damage. Sure that happens all the time with people wanting some form of a refund. Amazon has certainly spoiled us. Anyhow, I can understand your pain, but you're kinda between a rock and a hard place. Rather than be frustrated with Northridge, have you considered taking the jeep with the installed LOD rock rails to a local metal shop? I'm sure someone versed in metalworking would be able to get that out very easily and likely for very little cash. At least that's what I'm thinking.
 

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wcjeep

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It's King of the Hammers week. Many vendors drive to the event. ARB is there among others. Response times might be slow for multiple companies this week.
 

roaniecowpony

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A rock slider is not a small sandwich with rock cornish game hen in it from Wolfgang Puck. It's a skid rail designed to take the abuse of high centering on rocks along the rockers. Abuse it as designed.

 
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