NorthRidge4x4 Beware

[Izzo93]

Nathan -

I apologize for the issues you've had with the products to this point. I can assure you that the bearing in the bearing plate is purposely pressed in at a slight angle for proper alignment with the sector shaft when the brace is installed. It is not intended to be flush with the bearing plate.

In regards to the other issues -- unfortunately, I have no way to know what happened to the parts once they leave our facility. I can say that we inspect our products before they get packaged and do our best to ensure that nothing goes out that has any noticeable issues. On occasion, it is possible that the bracket could come from our manufacturing facility with a small nick or blemish on the edge d/t placement after it's completed, or, when it is being shipped back to our office to be kitted up. If the products are being damaged during shipping (you mentioned have a video of the package being destroyed when it arrived), you would need to provide that to NR4x4 after receiving the package so that they can file a claim with UPS/FedEx so that they can get reimbursed for the damage that was the fault of their carrier.

FWIW, we do not sell previously installed products to anyone as new. We have a scratch & dent option that we use to sell products that have been received back from customers that show wear or marks of attempted installation. Any product in this category is inspected prior to being reboxed, and it is sold as a scratch and dent product at a discounted rate.

We have had good luck with the Northridge team selling our products and rarely if ever see reports of customers having problems with them and our products. We do our best to make sure that the packaging is tough and the components are protected as we've seen a decrease in care among delivery companies as of late.

All of this being said, if there is something that we can do to help with this situation, shoot me a DM and I'll see what I can do.

Well the items I have received, were all shipped from NorthRidge 4x4s warehouse. A video of unboxing? Yes I have it. And the scratch and ding items are completely acceptable and understandable bro. But I didn’t purchase that from them. I purchased new fresh out the powdercoat oven items. And I got just the opposite. I never once said you guys sell used items. What I said was I received what appears to blatantly be abused / used items, and you can see that clear as day in the items I was sent. Both times. So I very well may have been shipped ding and dent items. But never once did I opt to buy said category of items. That’s all. Reading my response to NorthRidge a few minutes ago, I just went yet again and got everything handled, costing me my time, energy, and more money. My quarrel isn’t here with you. But I appreciate reaching out nonetheless and seeing if there was anything on your guys end that you could do to alleviate the issue. ??

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[SS_AP]

Well the items I have received, were all shipped from NorthRidge 4x4s warehouse. A video of unboxing? Yes I have it. And the scratch and ding items are completely acceptable and understandable bro. But I didn’t purchase that from them. I purchased new fresh out the powdercoat oven items. And I got just the opposite. I never once said you guys sell used items. What I said was I received what appears to blatantly be abused / used items, and you can see that clear as day in the items I was sent. Both times. So I very well may have been shipped ding and dent items. But never once did I opt to buy said category of items. That’s all. Reading my response to NorthRidge a few minutes ago, I just went yet again and got everything handled, costing me my time, energy, and more money. My quarrel isn’t here with you. But I appreciate reaching out nonetheless and seeing if there was anything on your guys end that you could do to alleviate the issue. ??

I understand and hope you know my response wasn't insinuating that you felt we sold used parts, I just wanted to clarify so that there was no questions in that regard.

I also didn't feel that you had an issue with us specifically, but I still wanted to reach out and offer to help resolve things so that you are happy. At the end of the day, you are still a customer of ours whether you bought it directly from us or one of our authorized dealers. Our goal is a happy end-user.

 

[micahpop]

OP, I'm sorry about the issues you've had/are having with Northridge 4x4. I've ordered a lot of stuff from them over the years and (knock on wood) I've never had to contact their customer service once. Been 100% satisfied so far...

 

[Dr3wDrop]

We have a scratch & dent option that we use to sell products that have been received back from customers that show wear or marks of attempted installation. Any product in this category is inspected prior to being reboxed, and it is sold as a scratch and dent product at a discounted rate.

I am the type of guy that looks for this! Glad to know I can watch your site for one to pop up.

 

[Mugzzzee]

My experience with Northridge 4x4 has been positive. A lot of stuff is direct ship from the manufacturer, particularly the expensive stuff. UPS and FEDEX can be brutal on packages. I have no problem ordering from them. Sad for your experience. Keep Jeeping and be safe! Cheers

 

[jlang]

Never had any issues and I have ordered a ton from Northridge. In fact, I have ordered so much I think I deserve a new hat as I wore mine in the river and now it fits awkwardly. Hit me up @Northridge4x4

 

[jlang]

I have no dog in the fight here, just saw this scrolling through and read it all.
Northridge doesn’t package these parts in their original packaging. UPS is extraordinarily hard on packages as they cross the country.

I know it’s frustrating nonetheless, but there are more people to point fingers at than just a distribution outfit. The results could have been identical to this had any of the parts suppliers in the industry shipped them.

^^
Not Northridge or Steer Smart issue. Carrier issues for sure.

 

[Low_Spark]

I've got nothing but good things to say about Northridge, they have taken care of me on a number of orders.

The real moral of the story here is don't schedule and start work on your Jeep until all of your parts are present and inspected, especially if it's a daily driver. You end up setting yourself up for a no win situation and put everyone involved in a bind.

With all of the craziness these days in the supply and manufacturing chains, everything is touch and go, and expectations should be adjusted accordingly.

 

[Steveo]

+1 for Northridge4x4's Customer Service.

I recently had a problem with a Body Armor 4x4 product defect. BA/The Wheel Group/Wheel-1 jerked me around for a week (before ceasing to reply to emails.) It wasn't until Northridge4x4 Customer Service got involved that BA shipped me the replacement part. They took care of the issue the same day I called them.

 

[Izzo93]

^^
Not Northridge or Steer Smart issue. Carrier issues for sure.

Really? Funny. I’ve ordered over idk…10-12 things from Quad never an issue. Got light overnighted from Quake LED…funny. No issues. It’s NorthRidges fault for doing nothing about it

 

[Izzo93]

+1 for Northridge4x4's Customer Service.

I recently had a problem with a Body Armor 4x4 product defect. BA/The Wheel Group/Wheel-1 jerked me around for a week (before ceasing to reply to emails.) It wasn't until Northridge4x4 Customer Service got involved that BA shipped me the replacement part. They took care of the issue the same day I called them.

You should try to get sponsored from them buddy. And good for you. They haven’t done a damn thing for me

 

[micahpop]

Really? Funny. I’ve ordered over idk…10-12 things from Quad never an issue. Got light overnighted from Quake LED…funny. No issues. It’s NorthRidges fault for doing nothing about it

You've never had an issue with Quadratec but I'd bet there are people who have had similar experiences with Quadratec that you've had with Northridge. Does that make them a terrible vendor? No and it doesn't make Northridge a bad vendor either. Nobody's perfect and shit happens sometimes. From what you've relayed and from what NR4x4 has said on this thread, it sounded like they tried to make things right but what they were offering to do was not up to your high standards.

 

[jlang]

Really? Funny. I’ve ordered over idk…10-12 things from Quad never an issue. Got light overnighted from Quake LED…funny. No issues. It’s NorthRidges fault for doing nothing about it

I think this could have been handled differently- not bashing in a public forum. Nathan, you seem very passionate about your build, I get it- stuff is expensive but $hit happens. I suggest taking a step back from the computer, smoke a cig and breath. These things can be worked out and usually are taken care. I can promise, these companies will help you if you let them.

 

[Steveo]

Aime got a mustang seat and saddlebag lid covers today.

 

[davewald]

Nathan -
In regards to the other issues -- unfortunately, I have no way to know what happened to the parts once they leave our facility. I can say that we inspect our products before they get packaged and do our best to ensure that nothing goes out that has any noticeable issues. On occasion, it is possible that the bracket could come from our manufacturing facility with a small nick or blemish on the edge d/t placement after it's completed, or, when it is being shipped back to our office to be kitted up. If the products are being damaged during shipping (you mentioned have a video of the package being destroyed when it arrived), you would need to provide that to NR4x4 after receiving the package so that they can file a claim with UPS/FedEx so that they can get reimbursed for the damage that was the fault of their carrier.

Jumping in on this very interesting and relevant thread to add that if you're looking for inspiration on how to package Jeep stuff, see the guys at RockHard 4x4. I have bought several very bulky items (bumpers, winches, etc.) from them, and they have been packaged so well that even FedEx hasn't been able to damage the products (if you have used FedEx in the last year, you know how big of a statement that is). Bullet proof packaging, great products and great customer service. They even stopped using FedEx on my last purchase because of how badly FedEx did on my previous one. Also, no problems whatsoever with Quadratec.

I'm almost "done" with my build, but will keep this thread in mind when I decide I'm no longer "done". Thanks for the heads up, Izzo.

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