Hi there @jeremy89 ! Thanks for mentioning us and bringing this to our attention. We're super sorry to hear that you and some fellow forum members are experiencing these concerns! Please send us a private message with your VIN and/or Case Number (if you have it readily available) so we can investigate your situation further.
-- If any anyone has questions or concerns, or would like additional support while working alongside your Jeep dealers and/or Case Managers, please do not hesitate to send our @JeepCares team a private message! We'll need your current mileages & VIN's to get started. Thanks!