Quadratec is terrible

[Quadratec]

Same. I ordered my first ever thing from them last week, new tube doors. One is bent but they were super cool and immediately shipped a new pair out. I blame UPS.

Hello,

I am very sorry for the way your tube doors arrived, but I am so glad we could get this resolved for you so quickly! Thank you for trusting us with your Jeep needs!

Thank you,
Rebecca

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[Jeepmojave85]

Hello,

I am very sorry for the way your tube doors arrived, but I am so glad we could get this resolved for you so quickly! Thank you for trusting us with your Jeep needs!

Thank you,
Rebecca

Of course! I just learned this morning you offered a discount and your reps no question added it to my order from last week so that was awesome! Thanks again!

 

[kah.mun.rah]

I understand delays especially with the way the world is these days. The thing I don’t like is Quadratec taking the money out of our bank accounts before confirming if the item is even in stock with their supplier.

 

[TheBirdie72]

Rebecca @Quadratec working her buttocks off here! Good job, and thanks! ?

I’ve bought multiple items from Qtec before, and only ever had one issue (mis-picked item), and they resolved it quickly and professionally. My only gripe is that I didn’t win their last modified jeep giveaway, but you can’t win em all. ?

 

[CapeArt]

Hello Bobby!

I got your message and this has already been taken care of for you. Have a great day!

Thank you,
Rebecca

Rebecca - I appreciate your response, but "already been taken care of" should mean that my order is complete and that I have all parts that should be included. I just see that the new order is shipping from "3rd party". I originally ordered this on May 2 and it was listed as "in-stock." I don't consider this a good experience.

 

[Quadratec]

Rebecca - I appreciate your response, but "already been taken care of" should mean that my order is complete and that I have all parts that should be included. I just see that the new order is shipping from "3rd party". I originally ordered this on May 2 and it was listed as "in-stock." I don't consider this a good experience.

Bobby,

I am very sorry for misspeaking. I meant that we have put in a warranty replacement order for the missing alcohol pad and cloth. I should have said this is in the process of being taken care of. Thank you for your patience and understanding. Please reach out to me if there is anything else I can help you with. Have a great day.

Thank you,
Rebecca

 

[TEAMSLO]

Im not on the Quadratec bandwagon but I will say this, have had a couple of interactions including a cancellation and they did everything as expected.

Recent order on a dead pedal on a Wed and received Friday. Fast shipping and had it in time for the weekend run to see what all the fuss was about. I wouldn't have any issues ordering from them in the future. Watch many of their install videos as well.

 

[MarcusAntonius]

How much of my business is this company willing to lose? Still waiting for Quadratec to ship me the parts that were missing from my mat. Order status has said "In Shipping" since May 16th. I could have driven to your warehouse and picked them up myself quicker than that. The amount of business you have lost from me since this issue continues to increase. Guess you really don't give a shit about your customers.

 

[Quadratec]

How much of my business is this company willing to lose? Still waiting for Quadratec to ship me the parts that were missing from my mat. Order status has said "In Shipping" since May 16th. I could have driven to your warehouse and picked them up myself quicker than that. The amount of business you have lost from me since this issue continues to increase. Guess you really don't give a shit about your customers.

Mark,

I am very sorry for the delay and inconvenience of this warranty order. As I explained previously, this was fulfilled by the manufacturer directly, so this is not physically in our warehouse. I am very sorry for the delay of this warranty replacement. I have reached out to the manufacturer for an ETA, as explained in our private messages. I will message you back as soon as I hear back from them. If we had these parts in our warehouse, we would have certainly fulfilled this for you already. Unfortunately, we do not have all warranty replacement parts for other manufacturers available in our warehouse. Thank you for your continued patience and understanding. I will be in touch.

Thank you,
Rebecca

 

[Whaler27]

Try blaming the right company!!! I will bet a dollar to a donut this was not Quadratec. How do I know, because this is what I do for a living. I work for a competitor of Fedex, and UPS. I see stuff like this all day, and have delivered stuff like this many times. Companies will not ship something that looks like that nor will the driver pick it up in that shape. The delivery company that delivered it was to blame. Most of the time It gets damaged in the shipping process. Your on west coast, and Quadratec is on east coast. Which means it hit 2 or 3 semi trucks, and or a plane. 2-3 docks and about 20 different dock workers handling it.

X2 — not Quadratec’s fault. The quality of available shipping has declined sharply with the pressure from HUGE increases in volume, competition, and pressure to increase profits.

We live in a rural area and have come to rely heavily on Amazon. We typically receive 8 to 10 packages per month. Unfortunately, Amazon doesn’t allow you to select the shipping company… FedEx, which used to be near perfect, has been awful for us over the last few years. Last winter we found several FedEx packages just dumped in the slush, by a stump, in the woods near the end of our driveway — about 75 yards from our porch and exposed to the snow and rain. Recently, FedEx delivered a pair of shoes addressed to a woman with a different last name who lives in another town about 25 miles away. I spent almost 40 minutes on the phone with FedEx customer service. I spoke to two people, and neither had a solution, so I took the package to a FedEx shipping center. They had no solution either — until I escalated to the store manager who reluctantly agreed to accept the package (but didn’t appear to have a plan to get it to the rightful owner.)

Our driveway is well marked and less than two miles from our rural post office, but USPS has lost our packages or returned them as “undeliverable” more than two dozen times over the last two years.

The only shipper that continues to perform reliably for us is UPS, but one of our million dollar Rockslide steps arrived via UPS with a box in tatters and missing parts, so UPS isn’t perfect either. The difference is the UPS driver took photos of the destroyed box and protruding parts and made it part of the shipping record, so my call to Rockslide produced an instant favorable response. (They expedited another step that day and sent me a shipping return label for the destroyed one, which I packed in the box the new step came in.)

 

[Hagsjeep]

I've had good experiences with quadratec, however I am disappointed that on the order I just placed, the first responder discount is less than a Jeep club member discount and the discount for Wrangler forum member was not recognized.

 

[Quadratec]

I've had good experiences with quadratec, however I am disappointed that on the order I just placed, the first responder discount is less than a Jeep club member discount and the discount for Wrangler forum member was not recognized.

Hello Brian,

I apologize for the inconvenience. Unfortunately, our discounts cannot be combined with other promotions or offers. Our First Responder discount, as well as our forum discount, are 5%. Please message us if you have any further questions or concerns.

Thank you,
Rebecca

 

[MarcusAntonius]

Going on 3 months and still no resolution from @Quadratec. They just keep blaming a 3rd party and really have no desire to take ownership to get this resolved. You would think they'd care about the thousands of dollars I take elsewhere over a 10 cent parts but I guess not.

Here's my new way of shopping Jeep parts. Peruse Quadratec to find what I want and then promptly find it somewhere else and order it. Better than risking their poor customer service and complete lack of urgency resolving issues.

Hey @Quadratec , try taking ownership of your 3d party problems and put in some actual effort to resolve issues is a timely manner.

 

[Quadratec]

Going on 3 months and still no resolution from @Quadratec. They just keep blaming a 3rd party and really have no desire to take ownership to get this resolved. You would think they'd care about the thousands of dollars I take elsewhere over a 10 cent parts but I guess not.

Here's my new way of shopping Jeep parts. Peruse Quadratec to find what I want and then promptly find it somewhere else and order it. Better than risking their poor customer service and complete lack of urgency resolving issues.

Hey @Quadratec , try taking ownership of your 3d party problems and put in some actual effort to resolve issues is a timely manner.

Hello Mark,

I am very sorry for the delay and inconvenience this order has caused you. I am also very sorry to hear that you are not happy with our customer service during this wait time. Unfortunately, the order you are waiting for is a warranty replacement for hardware. As I explained in the private message, we do not have this hardware in our facility because it is not something we sell by itself. However, I have personally reached out to get an update for you as quickly as possible. They have to get back to me on this, but as soon as they do, I will email you immediately.
I understand your frustration, and I wish we could physically make this ship right away. Unfortunately, we cannot control vendor/manufacturer's shipping times. However, I will send you a message back as soon as I have received the update from them. Thank you for your continued patience and understanding as I work to get this resolved as quickly as I can for you.

Thank you,
Rebecca

 

[DHW]

Hello Mark,

I am very sorry for the delay and inconvenience this order has caused you. I am also very sorry to hear that you are not happy with our customer service during this wait time. Unfortunately, the order you are waiting for is a warranty replacement for hardware. As I explained in the private message, we do not have this hardware in our facility because it is not something we sell by itself. However, I have personally reached out to get an update for you as quickly as possible. They have to get back to me on this, but as soon as they do, I will email you immediately.
I understand your frustration, and I wish we could physically make this ship right away. Unfortunately, we cannot control vendor/manufacturer's shipping times. However, I will send you a message back as soon as I have received the update from them. Thank you for your continued patience and understanding as I work to get this resolved as quickly as I can for you.

Thank you,
Rebecca

Hi Rebecca,

Any word on the Mopar touch up spray paint I ordered in March that still has not shipped?

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