OP
OP
GearWhore
Well-Known Member
- Thread starter
- #61
I haven't been keeping this thread updated, as I've honestly been burnt out on all of the shit that continues to go wrong, and trying to get it corrected.
So, an update from the last two months.
Jeep went into a different dealer further away on December 16. JeepCares told me they scheduled the appointment for Dec 9, but when I showed up to drop it off, they had no idea and no loaner, and scheduled me for a week later. Service manager was a diesel tech for over 20 years at the first dealer, but got sick of their BS and moved to this position/shop. His son is my service writer. They seem to like Jeeps, and actually know what they're doing. And a friend I trust has had good experiences with them.
They went through the checklist I had of issues from the previous repair/dealer, and were able to take care of all of them except the paint (I get it, the paint was damaged by a different dealer and not really a warranty item). While they were test driving it, the front axle locker warning light came on. They found corrosion around the connection at the axle, so replaced the connector.
They had it for 11 days, and I picked up my Jeep December 26. A few miles into my drive home the rear defrost button stuck down, and prevented any adjustment to the HVAC controls. Took it back, they pried the button out, and ordered a replacement HVAC panel. Panel came in January 4 and they replaced it while I walked around town for a couple hours.
On the drive home, the "Stop/Start Not Ready Battery Charging" error is back on the EVIC (has been intermittent, but mostly in error mode). A few days later, the tailgate strut seized when trying to close it, bent the bracket, then came completely out. Next available service appointment was January 23, so back it went that morning.
The retested the batteries, which came back good. Replaced the tailgate strut bar and internal mechanism. I picked up the Jeep on January 26. Made it half way home before the "Stop/Start Not Ready" message came back.
Saturday afternoon, January 28, 2023 (last weekend) I was on my way home from an event with family, and a few miles into the drive, Jeep chimed, cancelled Adaptive Cruise, and dash lit up like a Christmas tree. "ACC Unavailable Service Required," "FWC Unavailable Service Required," "Service Electronic Stability Control," and "Cruise Control Unavailable Service Required" all displayed in EVIC. Blind spot monitors not working, traction control not working, etc.
It has been parked in the garage since then, but I started it later that evening, along with the following day, hoping the errors would reset themselves. No luck.
January 10 I took the Jeep to a reputable body shop for a repair estimate for the paint damage caused by Doug Smith dealership while in their possession. $965 in damage.
Jeep is still broken. 138 days since it went into the first shop. I can't trust it to drive more than a few miles from home. My wife refuses to drive it because she doesn't want to get stranded by it, and I don't blame her.
I've submitted Repair Orders to @JeepCares at 3 different email addresses they requested on January 18, 20, 24, and 28, but they keep saying they haven't received any of the attachments. On January 24 I sent the attachments one email at a time, but apparently they still don't have them. The three reps that have reached out to me over the last 45 days don't seem to be communicating with each other, and the two that haven't been my primary Jeep Case Manager don't seem to understand that the Jeep is still having issues, and has been going to a different dealer for repairs since mid-December because the first dealer was incompetent, negligent, and damaged my Jeep further.
So, an update from the last two months.
Jeep went into a different dealer further away on December 16. JeepCares told me they scheduled the appointment for Dec 9, but when I showed up to drop it off, they had no idea and no loaner, and scheduled me for a week later. Service manager was a diesel tech for over 20 years at the first dealer, but got sick of their BS and moved to this position/shop. His son is my service writer. They seem to like Jeeps, and actually know what they're doing. And a friend I trust has had good experiences with them.
They went through the checklist I had of issues from the previous repair/dealer, and were able to take care of all of them except the paint (I get it, the paint was damaged by a different dealer and not really a warranty item). While they were test driving it, the front axle locker warning light came on. They found corrosion around the connection at the axle, so replaced the connector.
They had it for 11 days, and I picked up my Jeep December 26. A few miles into my drive home the rear defrost button stuck down, and prevented any adjustment to the HVAC controls. Took it back, they pried the button out, and ordered a replacement HVAC panel. Panel came in January 4 and they replaced it while I walked around town for a couple hours.
On the drive home, the "Stop/Start Not Ready Battery Charging" error is back on the EVIC (has been intermittent, but mostly in error mode). A few days later, the tailgate strut seized when trying to close it, bent the bracket, then came completely out. Next available service appointment was January 23, so back it went that morning.
The retested the batteries, which came back good. Replaced the tailgate strut bar and internal mechanism. I picked up the Jeep on January 26. Made it half way home before the "Stop/Start Not Ready" message came back.
Saturday afternoon, January 28, 2023 (last weekend) I was on my way home from an event with family, and a few miles into the drive, Jeep chimed, cancelled Adaptive Cruise, and dash lit up like a Christmas tree. "ACC Unavailable Service Required," "FWC Unavailable Service Required," "Service Electronic Stability Control," and "Cruise Control Unavailable Service Required" all displayed in EVIC. Blind spot monitors not working, traction control not working, etc.
It has been parked in the garage since then, but I started it later that evening, along with the following day, hoping the errors would reset themselves. No luck.
January 10 I took the Jeep to a reputable body shop for a repair estimate for the paint damage caused by Doug Smith dealership while in their possession. $965 in damage.
Jeep is still broken. 138 days since it went into the first shop. I can't trust it to drive more than a few miles from home. My wife refuses to drive it because she doesn't want to get stranded by it, and I don't blame her.
I've submitted Repair Orders to @JeepCares at 3 different email addresses they requested on January 18, 20, 24, and 28, but they keep saying they haven't received any of the attachments. On January 24 I sent the attachments one email at a time, but apparently they still don't have them. The three reps that have reached out to me over the last 45 days don't seem to be communicating with each other, and the two that haven't been my primary Jeep Case Manager don't seem to understand that the Jeep is still having issues, and has been going to a different dealer for repairs since mid-December because the first dealer was incompetent, negligent, and damaged my Jeep further.
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