Bubbles in Paint at Door Hinges

[TrailTorque]

Year? Location?

? 2018. Florida.

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[wchevron]

Have the paint bubbling on 5 hinges and 2 doors right now. 2020 JLU with about 63,000 miles. Finally found a dealer with a body shop that would look at it. Body shop just called and said the claim was denied. Warranty is only 3 yrs 36,000 miles and to call the dealership if I had questions.

Am I screwed at this point. I've only read through 10 pages of the 182 page thread so far. Found a TSB on the bubbling paint issue on page 8 or 9 that was dated 2019. Plan to go through the other pages to see if there is a more updated TSB on the issue. Hoping there is one dated 2020 so I could use that as ammunition when talking to the dealership. I'm worried if I show them the 2019 TSB they will say it doesn't apply to mine since it's a 2020.

 

[cleroks]

It's not covered by the 3 year 36000 mile warranty. It's covered by the 5 (or 6) year corrosion warranty. Call them back.

 

[Dahoef2]

Have the paint bubbling on 5 hinges and 2 doors right now. 2020 JLU with about 63,000 miles. Finally found a dealer with a body shop that would look at it. Body shop just called and said the claim was denied. Warranty is only 3 yrs 36,000 miles and to call the dealership if I had questions.

Am I screwed at this point. I've only read through 10 pages of the 182 page thread so far. Found a TSB on the bubbling paint issue on page 8 or 9 that was dated 2019. Plan to go through the other pages to see if there is a more updated TSB on the issue. Hoping there is one dated 2020 so I could use that as ammunition when talking to the dealership. I'm worried if I show them the 2019 TSB they will say it doesn't apply to mine since it's a 2020.

5 years on exterior panels - Good luck! Tried to submit a claim 5 months ago, and after 30 days of total lip service and no claim submitted, I gave it to my AG. They've had it 5 months with zero action from Stellantis. Multiple registered letters were sent from my AG. Worst customer service I've ever experienced, but @JeepCares (lol). If they simply paint it will likely return. 2020 Black and Tan that had it at 29K miles on 6 panels, most all hinges, tailgate, etc... unfortunately they don't seem to care -- they already profited off of you. I will never buy another FCA/Stellantis vehicle and you shouldn't either.

https://www.jeep.com/crossbrand/warranty/pdf/99GenericCoverage.pdf

 

[wchevron]

I mentioned I thought it had a 100,000 exterior warranty, girl at the body shop said that was for rust only.

 

[Windshieldfarmer]

For those of us who have not yet experienced the bubbling we need to prepare ourselves to immediately dump our Jeeps if this shows up. I’ve decided that’s my plan.

 

[funglenn]

They aren't on my 2020. Or, they aren't attracted to a magnet. Have you actually checked yours?

they are on my 2020

 

[cleroks]

I think y'all who have decided to give up need to push back. Jeep paid for repainting all four of my doors, door hinges, hood and hood hinges due to this. They also paid for 3 weeks rental car while the body shop did the work. I realize you need to search out a dealer willing to take this on (I had to use one two hours from my home because the dealer I bought from didn't have a body shop). I wasn't happy about the loss of use for 3 weeks but I'm happy with the final results. Don't give up!

 

[BRuby]

It's not covered by the 3 year 36000 mile warranty. It's covered by the 5 (or 6) year corrosion warranty. Call them back.

Yep. Dealer told me yesterday to put in my paint bubbling claim just before the 5 year corrosion warranty expired. That will be claim #3 - and the last one for me. This time will be the front lip edge of the hood + bottom edge of a couple door panels.

Very unfortunate that some posting here specifically claim they know what the exact wording in the warranty covers. They do not. They are purely speculating. Haha. Also the warranty repairs do not need to be completed from the dealer you originally bought it from either.

Anyways would definitely push back against the Dealer or go somewhere else that knows what they are saying - as after 5 years you are 100% on your own.

 

[cmcclintock]

I have 2018 JLU (one of the first ones). It has just 22,000 miles on it. I had no paint bubbling issues until the beginning of 2022. Then -
-driver side hood hinge area on the hood.
-driver front & rear hinges.
-passenger rear hinges/door area.

I went to the dealership with the TSB info on this defect/quality control issue, all the great info from this forum.

However the dealership service guys tried to tell me over a over it was out of the 3 warranty/not covered. I continued to tell them they were wrong.

That it is covered under the 5 year paint/corrosion warranty, that it is a know issue, Jeep is aware, it is a quality defect, there is a TSB on the issue and said they can keep the Jeep (since I had to wait 2 weeks for the appointment)and to get with their service manager or dealership owner to approve/take care of it.

About a week later they said it was approved. But it would be a week or so before the off site body shop could get working on it. I must say the service manger really made it happen and the team at the dealership was great once they fully understood my request.

it was then supposed to be completed within 5 days. However it took much muck longer as it had to be sent back to the body shop 3 times for corrections/missed items.

I can report that it has been fixed and looks great- just was without the Jeep for a month. Cost to Jeep corporate was $2,100.

This issue is covered under the 5 year paint warranty.Do not take it is not covered for an answer.

 

[BRuby]

Interestingly am in Hawaii at the moment - and took a quick look at a JL and JK in the Dole parking lot. Both had paint bubbling corrosion. On the JL - door panel and hinges. On the JK hinges only.

Tons on JKs and JLs on each island. Oahu Maui and Lanai. Rented a JK with 285/75-16s KO2 BFGs Load E - and handled off-road like a dream - fully aired up. Ride was surprisingly compliant on washboard and ruts. But the tread clogged severely in wet mud. Felt like it was on skates. Still fun but not grippy at all. Lotsa 4 wheel drifts in 4Hi made it quite enjoyable nonetheless.

 

[Bayrat]

I though that my four JKs handled just fine, much better than my first JL Rubicon of 2019 vintage. That one was the worst handling vehicle sans the 40s and 50s versions I drove.

 

[COBill]

Rented a JK with 285/75-16s KO2 BFGs Load E - and handled off-road like a dream - fully aired up. Ride was surprisingly compliant on washboard and ruts.

I'm kind of surprised by that; most Hawaii rental agencies specifically forbid the use of their vehicles off-road, to the point that most disconnect the transfer case cable.

 

[BRuby]

I'm kind of surprised by that; most Hawaii rental agencies specifically forbid the use of their vehicles off-road, to the point that most disconnect the transfer case cable.

Unfortunately you have never been to Lanai then. Google 4x4 rentals and they will supply a map where to go and how to engage 4Hi and 4Lo. 4x4 is a must - as no car would ever make otherwise. Definitely a must do while in Hawaii. Kited and snorkelled. Super fun. Try it.

That and the road to Hana are highlight road trips that are must do’s. Super enjoyable both.

 

[BRuby]

I though that my four JKs handled just fine, much better than my first JL Rubicon of 2019 vintage. That one was the worst handling vehicle sans the 40s and 50s versions I drove.

The JK we rented seemed more rigid and robust than our JL. Not sure how it was set up - but was a Sport - definitely lifted. Suspension and shocks were perfectly tuned - fully loaded with 5 people. Tires very solid carrying a full load of gear trekking from location to location. Other Jeep was a bit newer - but the brakes were toast. JK had about 33K on it.

Ellison has a restriction of minimal signage - haha! Expect your JK to be fully covered in mud. We even rinsed off before dropping off as it was caked on thick.

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