B9A recall is available!

[Ron93YJ]

This.

Honestly, this procedure seems like it was made-up to make it look like they were doing something when they really still have no idea what caused the earlier fires. Leaving it plugged-in to a level 2 charger after it is fully charged does nothing. Letting it sit, plugged-in, for three hours after being at 90% does nothing (mine does this every night because I've still been charging mine every day).

I just want the recall checked-off from my service history. I know it isn't changing anything, they know it isn't changing anything, so just get it done.

You could definitely be right on this. I’d hope the engineers have had long enough to look at the problem that this recall “fix” isn’t totally useless. Even if it’s purely a test to run basic diagnostics on the battery it’s better than nothing I suppose.

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[DuVader]

Liability. I am not a lawyer, but I am a guy that likes to read - and also 'try' and use common sense. To me, if we have questions and don't pursue answers - if we have doubts and didn't follow up - I would 'think' that there is an argument that there might be a way for liability to be shared by myself as well as the dealership/Stelantis in the unlikely event that something were to happen.

In other words, these things in my opinion MUST be resolved fully so that there is just no question that we are 'good' to plug these things in and drive them with no worries.

Just because we have a piece of paper that says the recall was completed doesn't mean it was - not with this many questions. I hate that this situation has caused me to think that I have to go talk to a lawyer just to make 'sure' I am OK here.

I am taking my Jeep back into the local dealership here for a second attempt at the B9A recall tomorrow. Hopefully for me, I can get some answers. To me, I would have to believe that after forcing a dealership into a second round of doing the needful for the B9A recall that questions of liability would have to be addressed as far as 'my' personal liability. I don't believe that I could do more to make sure that what needs to be done is done is what I am saying.

Again not a lawyer . . . . . . but if a judge or jury were to ask 'So you had doubts, but didn't follow up?' might expose me - especially given the highly litigious world we live in today.

While not at all trying to come off as an 'expert', again - I can read. There 'are' things about the testing procedure that would seem to make sense - plugging the thing into a lvl 2 charger to charge up to 90% DOES in fact warm the battery. It stresses the battery to accept the charge - and doing so would also make sure that the cooling system is running as expected. It seems that in reading some other comments that during the testing phases the technician may or may not be asked to keep the Jeep plugged into a lvl 2 charger. I would have to think that is due to the temp fo the battery. I am not at all sure 'what' the new software does to diagnose the battery, but it would seem that it is doing 'some' kind of periodic testing of something in the battery system to see if it faults or not. I have to believe that it is NOT a case that it's taking such a long period of time to make it 'seem' like something is being tested - it makes sense to me and my knowledge of rechargeable battery systems that this kind of test makes sense. Also, it does appear that the same software would continue to run long after we take our Jeeps home. But what I would love to know is - what would be the message if the diagnostic software found something later that we needed to be aware of? What is the expectations of us as owner's if the diagnostic software should find something after the fact?

I continue to have more questions than answers about all this. Would love to hear what others are thinking. Either I am being a bit too paranoid or I am missing something as far as what my expectations should be for all this.

 

[sconrad24]

Liability. I am not a lawyer, but I am a guy that likes to read - and also 'try' and use common sense. To me, if we have questions and don't pursue answers - if we have doubts and didn't follow up - I would 'think' that there is an argument that there might be a way for liability to be shared by myself as well as the dealership/Stelantis in the unlikely event that something were to happen.

In other words, these things in my opinion MUST be resolved fully so that there is just no question that we are 'good' to plug these things in and drive them with no worries.

Just because we have a piece of paper that says the recall was completed doesn't mean it was - not with this many questions. I hate that this situation has caused me to think that I have to go talk to a lawyer just to make 'sure' I am OK here.

I am taking my Jeep back into the local dealership here for a second attempt at the B9A recall tomorrow. Hopefully for me, I can get some answers. To me, I would have to believe that after forcing a dealership into a second round of doing the needful for the B9A recall that questions of liability would have to be addressed as far as 'my' personal liability. I don't believe that I could do more to make sure that what needs to be done is done is what I am saying.

Again not a lawyer . . . . . . but if a judge or jury were to ask 'So you had doubts, but didn't follow up?' might expose me - especially given the highly litigious world we live in today.

While not at all trying to come off as an 'expert', again - I can read. There 'are' things about the testing procedure that would seem to make sense - plugging the thing into a lvl 2 charger to charge up to 90% DOES in fact warm the battery. It stresses the battery to accept the charge - and doing so would also make sure that the cooling system is running as expected. It seems that in reading some other comments that during the testing phases the technician may or may not be asked to keep the Jeep plugged into a lvl 2 charger. I would have to think that is due to the temp fo the battery. I am not at all sure 'what' the new software does to diagnose the battery, but it would seem that it is doing 'some' kind of periodic testing of something in the battery system to see if it faults or not. I have to believe that it is NOT a case that it's taking such a long period of time to make it 'seem' like something is being tested - it makes sense to me and my knowledge of rechargeable battery systems that this kind of test makes sense. Also, it does appear that the same software would continue to run long after we take our Jeeps home. But what I would love to know is - what would be the message if the diagnostic software found something later that we needed to be aware of? What is the expectations of us as owner's if the diagnostic software should find something after the fact?

I continue to have more questions than answers about all this. Would love to hear what others are thinking. Either I am being a bit too paranoid or I am missing something as far as what my expectations should be for all this.

I think that's overthinking. How or why would a judge think you had doubts? They'd simply see the owner took the vehicle in for the fix and got a clean bill of health from the dealer. Jeep would have to prove in any case their fix works (probably really tough to do). The dealer would have to prove steps were followed to the T (also really tough to do). So again to my point Jeep must be extremely confident in the low risk of fires.

 

[DuVader]

I think that's overthinking. How or why would a judge think you had doubts? They'd simply see the owner took the vehicle in for the fix and got a clean bill of health from the dealer. Jeep would have to prove in any case their fix works (probably really tough to do). The dealer would have to prove steps were followed to the T (also really tough to do). So again to my point Jeep must be extremely confident in the low risk of fires.

I like the way you think, and I hope you are right. Also - yea - the chances would seem to be very very low that something bad would occur.

 

[Tokenwasp]

Liability. I am not a lawyer, but I am a guy that likes to read - and also 'try' and use common sense. To me, if we have questions and don't pursue answers - if we have doubts and didn't follow up - I would 'think' that there is an argument that there might be a way for liability to be shared by myself as well as the dealership/Stelantis in the unlikely event that something were to happen.

In other words, these things in my opinion MUST be resolved fully so that there is just no question that we are 'good' to plug these things in and drive them with no worries.

Just because we have a piece of paper that says the recall was completed doesn't mean it was - not with this many questions. I hate that this situation has caused me to think that I have to go talk to a lawyer just to make 'sure' I am OK here.

I am taking my Jeep back into the local dealership here for a second attempt at the B9A recall tomorrow. Hopefully for me, I can get some answers. To me, I would have to believe that after forcing a dealership into a second round of doing the needful for the B9A recall that questions of liability would have to be addressed as far as 'my' personal liability. I don't believe that I could do more to make sure that what needs to be done is done is what I am saying.

Again not a lawyer . . . . . . but if a judge or jury were to ask 'So you had doubts, but didn't follow up?' might expose me - especially given the highly litigious world we live in today.

While not at all trying to come off as an 'expert', again - I can read. There 'are' things about the testing procedure that would seem to make sense - plugging the thing into a lvl 2 charger to charge up to 90% DOES in fact warm the battery. It stresses the battery to accept the charge - and doing so would also make sure that the cooling system is running as expected. It seems that in reading some other comments that during the testing phases the technician may or may not be asked to keep the Jeep plugged into a lvl 2 charger. I would have to think that is due to the temp fo the battery. I am not at all sure 'what' the new software does to diagnose the battery, but it would seem that it is doing 'some' kind of periodic testing of something in the battery system to see if it faults or not. I have to believe that it is NOT a case that it's taking such a long period of time to make it 'seem' like something is being tested - it makes sense to me and my knowledge of rechargeable battery systems that this kind of test makes sense. Also, it does appear that the same software would continue to run long after we take our Jeeps home. But what I would love to know is - what would be the message if the diagnostic software found something later that we needed to be aware of? What is the expectations of us as owner's if the diagnostic software should find something after the fact?

I continue to have more questions than answers about all this. Would love to hear what others are thinking. Either I am being a bit too paranoid or I am missing something as far as what my expectations should be for all this.

I am a lawyer, and no - that is not how it works.

If they said they did the recall and something happens, you have ZERO liability. Your doubts about the quality of the work do not matter. You are not the expert - they are.

I am still plugging mine in every day. If something happens, they might argue that they warned me, but I would counter with the fact that they refused to offer compensation for loss of use, and they would have no leg to stand on.

They are not worried about it, so neither am I.

 

[DuVader]

I am a lawyer, and no - that is not how it works.

If they said they did the recall and something happens, you have ZERO liability. Your doubts about the quality of the work do not matter. You are not the expert - they are.

I am still plugging mine in every day. If something happens, they might argue that they warned me, but I would counter with the fact that they refused to offer compensation for loss of use, and they would have no leg to stand on.

They are not worried about it, so neither am I.

Thank you for your insight! I am very happy to hear that my thinkin is flawed :D.

 

[Deezel]

The procedure has already been stated in this thread.

1. Flash the BPCM, AHCP, and HCP. Update PCM/TCM/IDCM if also available.
2. Make sure the battery is above 90% SoC, if not, charge it until it is
3. Perform a battery integrity test using wi-tech
4. Let vehicle sit for 3 hours plugged into the charger
5. Performed another battery integrity test using wi-tech
6. Let vehicle sit for another 3 hours plugged into the charger
7. Perform a final battery integrity test, if it passes return vehicle to customer. If it fails, replace HV battery.

If the vehicle is woken up such as the door opening, charger being disconnected, etc, then the 3 hour wait time part will need to be repeated. As simple as some random person walking up and putting their hand on the door handle, activating the passive entry system even though the vehicle is locked, is considered a wake up and will cause the procedure to fail and require repeating.

The procedure has not changed. If you are getting your vehicle back in under 6 hours then the modules were most likely updated and the battery integrity portion was not completed. If you brought your vehicle in fully charged then in absolute best case it should take six and half hours to complete. If the vehicle was returned with less than 90% charge then the recall was also not performed unless the vehicle needed other repairs which resulted in a discharged battery, such as a road noise complaint that required test driving.

If you dropped your vehicle off only for the recall, and you got it back with less than you brought it in with, then by default you should assume the recall has not been properly performed.

I'll state this once more; this recall pays the technician on average 0.6 hours of labor perform and most will take roughly 9 hours of actual time to complete. I would wager the vast majority of 4XEs will not have this recall performed properly due to insufficient labor time allotted by Stellantis.

Can you post the ENTIRE procedure?

I had my recall done, showed up with a full battery and grilled my dealer when they were done by lunch time. I even sent them the parts of the procedure you posted. They went and talked to the tech and said the entire procedure is 7 pages. According to them the parts you posted with the 3 hr wait cycles are only required IF it fails the initial checks and post a DTC AFTER the software updates and initial battery check.

In summary the initial battery check I believe is the step 3 you posted above. If it does not pass that test, they must run the other steps (4-7) to verify there is in fact a problem and the battery needs to be replaced..

There are guys posting on youtube saying the same thing you are, so I'm not saying you are wrong. Just trying to get some way to validate who is telling the truth.

 

[DuVader]

Can you post the ENTIRE procedure?

I had my recall done, showed up with a full battery and grilled my dealer when they were done by lunch time. I even sent them the parts of the procedure you posted. They went and talked to the tech and said the entire procedure is 7 pages. According to them the parts you posted with the 3 hr wait cycles are only required IF it fails the initial checks and post a DTC AFTER the software updates and initial battery check.

In summary the initial battery check I believe is the step 3 you posted above. If it does not pass that test, they must run the other steps (4-7) to verify there is in fact a problem and the battery needs to be replaced..

There are guys posting on youtube saying the same thing you are, so I'm not saying you are wrong. Just trying to get some way to validate who is telling the truth.

What you are saying makes sense - but the dealership I dropped off my 4xE this morning for round 2 didn't state that. This is where having full disclosure of the procedure/process is needed - so that we can all understand what's what. Lack of information here is causing more questions - and I am the first to admit that 'maybe' most technicians are smart and do what they need to do? But 'how' do we know? If what you are saying is true that's great - but for me since I am about 99% sure that they didn't charge my Jeep at all, the first attempt wasn't valid :D.

 

[alphawolff]

Can you post the ENTIRE procedure?

I had my recall done, showed up with a full battery and grilled my dealer when they were done by lunch time. I even sent them the parts of the procedure you posted. They went and talked to the tech and said the entire procedure is 7 pages. According to them the parts you posted with the 3 hr wait cycles are only required IF it fails the initial checks and post a DTC AFTER the software updates and initial battery check.

In summary the initial battery check I believe is the step 3 you posted above. If it does not pass that test, they must run the other steps (4-7) to verify there is in fact a problem and the battery needs to be replaced..

There are guys posting on youtube saying the same thing you are, so I'm not saying you are wrong. Just trying to get some way to validate who is telling the truth.

Here's the recall document. I personally have not completed one of these recalls yet, so it's possible what they're saying is true. However, no where in the recall document does it mention returning the vehicle to the customer after the initial flash and integrity check. It explicitly states that after the flash the integrity procedure must be run, and it will consist of two three hour sleep cycles. It's possible the first integrity check instantly confirms the battery is OK and wi-tech clears it, but you'd think they'd mention that part in the document as they usually do.

I don't believe my dealership is offering to perform this recall at the moment due to low charger availability, as being the hybrid guy I should've gotten one by now.

 

[Deezel]

Here's the recall document. I personally have not completed one of these recalls yet, so it's possible what they're saying is true. However, no where in the recall document does it mention returning the vehicle to the customer after the initial flash and integrity check. It explicitly states that after the flash the integrity procedure must be run, and it will consist of two three hour sleep cycles. It's possible the first integrity check instantly confirms the battery is OK and wi-tech clears it, but you'd think they'd mention that part in the document as they usually do.

I don't believe my dealership is offering to perform this recall at the moment due to low charger availability, as being the hybrid guy I should've gotten one by now.

Thank you for posting that!

I do see what you're saying. It does read like the sleep cycles are part of the battery check. The only statement I can see that would indicate they don't need to run the cycles is the "IF" statement below. ie IF you are instructed to charge for 3 hours.. It does not say you MUST.

That makes it sound like if the Precondition and DTC check don't give you an indication to run the 3 hour cycles, you don't need to.

If you do happen to get a B9A Jeep back in your shop, will you let us know how it goes? There is a lot of confusion for owners here as to exactly what the correct procedure is.

I'm thinking this screening test where they decide whether or not to run the 3 hour cycles is what is causing that. Sounds like some Jeeps will require that, others will not.

According to my dealer, they have run 5 Jeeps through this procedure and so far none of them have needed the 3 hour cycles.

I actually just dropped off my other Jeep for service at the same time I picked up my 4XE after this recall. When I pick it up, I will try to ask some more questions and show them the procedure to see what I can find out.

 

[alphawolff]

Thanks for posting that, but that's not the procedure the technicians follow is it?

Can you somehow login to the software and see the procedure? All of the parts of the procedure I've seen posted that talk about the 3 hour waits are "step C", so there must be steps prior to that.

My dealer said it was 7 pages worth of steps and if the initial check is ok, you don't have to run the 3 hour sleep cycles etc. In hindsight, I should have asked to see the document, but I'm not even sure they are allowed to share it.

This is the exact procedure the technicians follow. It is the bulletin itself that tells us what to do, how to do it, and what it pays in addition to all the other information related to getting the claim completed. It is not 7 pages long as you can see.

Under section A, it states:

However this is mentioned in step A which is before you actually perform the flash updates, which is step B. The full integrity testing takes place in step C. It's possible wi-tech just checks out here, says you're good to go, and all the updates and sleep cycle integrity testing are completely unnecessary, which would be hilarious but I doubt it.

This would also mean the recall paying the same 0.6 hours for the entire testing process as if you just updated the module and shipped the vehicle. Which believe it or not is par for the course at Stellantis.

 

[Deezel]

This is the exact procedure the technicians follow. It is the bulletin itself that tells us what to do, how to do it, and what it pays in addition to all the other information related to getting the claim completed. It is not 7 pages long as you can see.

Under section A, it states:

However this is mentioned in step A which is before you actually perform the flash updates, which is step B. The full integrity testing takes place in step C. It's possible wi-tech just checks out here, says you're good to go, and all the updates and sleep cycle integrity testing are completely unnecessary, which would be hilarious but I doubt it.

This would also mean the recall paying the same 0.6 hours for the entire testing process as if you just updated the module and shipped the vehicle. Which believe it or not is par for the course at Stellantis.

Sorry, the first time I opened the doc, it was only showing the recall details page.

I got the whole thing to load, see my updated post above.

 

[BigMaCro]

Here's the recall document.

Thanks a ton, alpha! I just read the whole document, and it was good to get an idea of how things are supposed to be done.

It does seem that perhaps after updating the software, tech are not performing the integrity check - which of course is the whole purpose of the recall: to identify defective cells. If they're not doing at least one 3 hour cycle, it doesn't seem that is being done. A lot does seem to be left to wiTECH providing instructions, though.

 

[Panda Mafia]

No range difference

I drove today seamed a tinny bit better. Summer time ill know for sure as the route I take to the gym and back takes 90% Now do to the weather its all over the place

 

[BKarma22]

How did everyone get this scheduled at their dealers? All 3 of my local dealers are using a call center to screen their service calls and each time I call, I am told a service rep will call me soon. It has been a week and no one has called to schedule my appointment. Jeep Customer Service even called the dealership to schedule the recall for me and they couldn’t get through to a service rep. This is extremely frustrating.

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