B9A recall is available!

[Javikid]

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

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[Mgg253]

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

you seem to win the prize of a first! Still can’t get mine in until 3/27, but I’ll hope to take second place ?

 

[Mifsuud]

Anything is possible, but Level 2 charging is much more capable of causing a fire since its peak amperage is ~5X to ~15X higher than Level 1 (so Level 2 can create higher heat in the battery/cells). I assume, regardless of chargers associated with the fires, the recall specs Level 2 because it's a better stress test.

There must be something I dont know. The OE level 1 charger is 11-12 amps. On a level 2 charger Jeep maxes at 32 amps. Where is the 5x-15x amperage? Maybe you mean wattage?

Level 1 12a x 110v = 1320w
Level 2 32a x 240v = 7680w - more than the average home central AC unit

 

[sconrad24]

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

Well then the test works. Hopefully its not too much trouble getting a new battery and for the dealership to install.

 

[sentience]

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

Oh wow.

In the eight pages of this thread so far, that’s the first one I’ve heard of to fail the test. Bravo on your service rep for communicating the problem and next steps.

Hopefully FCA has already set aside a small pile of batteries to address this.

Good luck!

 

[THAW]

There must be something I dont know. The OE level 1 charger is 11-12 amps. On a level 2 charger Jeep maxes at 32 amps. Where is the 5x-15x amperage? Maybe you mean wattage?

Level 1 12a x 110v = 1320w
Level 2 32a x 240v = 7680w - more than the average home central AC unit

The JL Level 2 charger being 32A is a fair point. I'm not a 4XE owner, so wrote more generally about Level 2 chargers which are up to 80A. I probably should have better tailored my statistic to the subject vehicle.

As for charging amperage, you're referencing the AC side. I referred to the amperage on the battery or DC side (as it relates to the primary location of the heat/fire risk).

During charging, the battery will see similar (AC to DC converted) voltage ranges regardless of charger Level, meaning the amperage the battery receives is not doubled/halved by the 110/240 voltage multiple like the AC source side. So with voltage as a constant, the same DC charging multiple can be derived using either Watts or Amps - I just chose to write about it in terms of current instead of work.

If we use 400 V at the DC battery (and ignore conversion loss)
1320 W / 400 V = 3.3 A Level 1
7680 W / 400 V = 19.2 A Level 2
19.2 A / 3.3 A = 5.8X (~5X, please excuse the down round)

And for Jeep irrelevant 80 A Level 2 chargers
80 A x 240 V = 19200 W
19200 W / 400 V = 48 A
48 A / 3.3 A = 14.5X (~15X)

 

[THAW]

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

Mr. Brightside would say: "Congratulations on your free battery life reset!"

 

[nelson55917]

Just completed the B9A recall. Took the dealership 3 attempts do to time, first they tried to do the windshield defroster and didn't have time. 2nd attempt the charger got disconnected mid test and they had to redo it. 3rd worked fine after they kept it the day and gave me a loaner to use.

This is all after I had a "service engine charge system light" and the original hybrid battery replaced at 30,000 miles do to failure. This took them 1 month to get and install and they gave me a rental unit for the entire time. Process was actually pretty hassle free with my dealership. I appreciate them. Assumed I'd be off the hook having the battery just replaced but the new battery still was on the "recall" list and needed to be tested. Glad all recalls are off the board and it is "brand new" again.

Total cost on quote sheet after all said and done was just under $10,000 for the hybrid battery and install at 4.5 hours. Glad its factory covered but question what we will be doing at the 100,000 mile warranty expiration, or in my jeeps sake, the next owner, as there is no way I won't be trading this right at that 100,000 mile mark. Until then I will enjoy it, even with the "issues" I've had.

 

[Tokenwasp]

It is the first one this dealership has done. Not sure if they are doing it right, or don't know how to do it.

On the takeoffs, I had given up on getting those wheels (my favorite Jeep wheel), because everyone was listing them for $2,500+ Found the shocks and springs for $200, and he asked if I wanted the wheels for $1,000 - yes, please!

UPDATE:
Dropped it off Tuesday morning, and got it back Friday night. It passed, so no new battery for me. However, my battery is now back to where it was before the software update last November in terms of how far I can drive on a single charge.

 

[Bonezone13]

I had the defroster recall taken care of no problem - less than an hour. Thursday I take it in for the B9A battery recall. Wish me luck!

3-27-2024 Got my B9A recall repaired and back today. It took 4 days but all is well. Very happy to be able to plug it in again!

 

[xmoger]

UPDATE:
Dropped it off Tuesday morning, and got it back Friday night. It passed, so no new battery for me. However, my battery is now back to where it was before the software update last November in terms of how far I can drive on a single charge.

Is that more or less distance? And what's difference?

Taking mine in next week. Dealer says they need it for 2 days.

 

[M4xeM]

Dealer had mine for 2 days as well. Passed. I'm sure some will defend it but the time it's taken to develop this test should have been much less. Combined with the shoddy CYA communication from Stellantis it's another black eye for the brand.

 

[Tokenwasp]

Is that more or less distance? And what's difference?

Taking mine in next week. Dealer says they need it for 2 days.

More distance. My 13-mile commute takes about 10% less of the battery than it did before.

 

[alphawolff]

I figured I'd post an update on this incase anyone is curious. I've had the displeasure of completing a couple of these now. One of which came in with 86% charge already. Bless you whomever you are. All have required the two separate 3 hour sleep cycles to pass, in additional to the initial charge >90%. Every one I've done has successfully passed the integrity checks. I do suspect the failure rate is 1% as Stellantis says.

Very frustrating to say the least. I highly doubt most of these recalls will be performed properly if the current labor compensation stays as it is, especially if a flat-rate technician is assigned the job. I'd suspect a vast majority are being flashed, charged, and shipped without the test being properly completed. Most guys are only going to do 2-3 of these before saying "fuck this". Hopefully the BPCM update has some type of logic to detect a failing battery on it's own, otherwise a lot of potentially bad batteries are going to be on the road. The Z11 recall for the hybrid Pacifica's also shared an nearly identical repair process that also paid the same 0.6. I suspect a vast majority of those weren't properly completed, either.

You can't pay a technician 36 minutes of labor for a job that lasts longer than a full work day (assuming all tests properly complete), especially if the vehicle needs to be inside their work bay because of a lack of exterior chargers. I had one unplugged twice by random people forcing a re-start of the sleep cycle, since then I've been doing them inside my second bay. If it catches on fire, oh well ?‍. Even normal recall flashes pay for the time it's stuck in your bay, I do not know what they're trying to pull with this one. I suspect they consider it being "outside" a reason for not paying an honest amount, despite the fact it needs to be constantly babysat.

Unfortunately there's absolutely no way to tell if the recall was properly completed. Getting it back too soon or it not being fully charged upon pickup are the only real give-a-ways. There's no way to actually see if the integrity test was performed properly or not. I've already informed my advisors to give all B9A's to the one hourly guy we have. I won't be performing any more of these as things currently stand, they're simply too much of a headache for the time compensated. Fortunately my shop does have an hourly technician who will be handling these going forward, but it's probably going to be a one per day type of thing.

Sorry guys. Stellantis is laughing all the way to the bank with this one.

 

[2zero]

I got my 4XE back last night with the battery not charged. This morning the technician said after completing step B he drove it 15 miles and it worked fine so he didnt have to do step C which requires charging the battery.
Any thoughts?

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