B9A recall is available!

[BXFXJeep]

This is one of the reasons the dealership model is broken, dealerships have zero interest in doing warranty work, and there is also zero benefit for dealerships to do warranty work.

For me personally, I don't really care if the recall was done properly, all I wanted was the explosion liability to be back on Jeep rather than on the owners, which is what they did when they told us not to park near structures and other vehicles.

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[Mgg253]

I figured I'd post an update on this incase anyone is curious. I've had the displeasure of completing a couple of these now. One of which came in with 86% charge already. Bless you whomever you are. All have required the two separate 3 hour sleep cycles to pass, in additional to the initial charge >90%. Every one I've done has successfully passed the integrity checks. I do suspect the failure rate is 1% as Stellantis says.

Very frustrating to say the least. I highly doubt most of these recalls will be performed properly if the current labor compensation stays as it is, especially if a flat-rate technician is assigned the job. I'd suspect a vast majority are being flashed, charged, and shipped without the test being properly completed. Most guys are only going to do 2-3 of these before saying "fuck this". Hopefully the BPCM update has some type of logic to detect a failing battery on it's own, otherwise a lot of potentially bad batteries are going to be on the road. The Z11 recall for the hybrid Pacifica's also shared an nearly identical repair process that also paid the same 0.6. I suspect a vast majority of those weren't properly completed, either.

You can't pay a technician 36 minutes of labor for a job that lasts longer than a full work day (assuming all tests properly complete), especially if the vehicle needs to be inside their work bay because of a lack of exterior chargers. I had one unplugged twice by random people forcing a re-start of the sleep cycle, since then I've been doing them inside my second bay. If it catches on fire, oh well ?‍. Even normal recall flashes pay for the time it's stuck in your bay, I do not know what they're trying to pull with this one. I suspect they consider it being "outside" a reason for not paying an honest amount, despite the fact it needs to be constantly babysat.

Unfortunately there's absolutely no way to tell if the recall was properly completed. Getting it back too soon or it not being fully charged upon pickup are the only real give-a-ways. There's no way to actually see if the integrity test was performed properly or not. I've already informed my advisors to give all B9A's to the one hourly guy we have. I won't be performing any more of these as things currently stand, they're simply too much of a headache for the time compensated. Fortunately my shop does have an hourly technician who will be handling these going forward, but it's probably going to be a one per day type of thing.

Sorry guys. Stellantis is laughing all the way to the bank with this one.

thanks for the insight, this is infuriating though. I’m mad for you - this sounds like the making of a class action lawsuit. Unfortunately, it’s going to take someone to die or be seriously injured to give the class any weight/value. Then it will be a pissing match between parent company and dealerships about the dealership being told to give a steak diner but paid the cost of a single pack of ramen. Dealership loses money to complete this recall, so who is really at fault? All while the consumer is placed at low, but extremely serious risk.

 

[BXFXJeep]

thanks for the insight, this is infuriating though. I’m mad for you - this sounds like the making of a class action lawsuit. Unfortunately, it’s going to take someone to die or be seriously injured to give the class any weight/value. Then it will be a pissing match between parent company and dealerships about the dealership being told to give a steak diner but paid the cost of a single pack of ramen. Dealership loses money to complete this recall, so who is really at fault? All while the consumer is placed at low, but extremely serious risk.

It seems Jeep is able to tell if the recall wasn't done properly and will inform the owner to revisit the dealership to get it done.

Dealerships signed an agreement and made laws saying they will do warranty work, but they have always been reluctant to do warranty work because it's not a money maker, since it's difficult to scam owners like they tend to do on general work.

Dealers are getting paid for the time they are actually actively working on the vehicle, I don't think they should get paid for 8 hours of work 2 hours to charge and 6 hours while the vehicle is sleeping.

My hot neighbour took her 4xe for the recall done, she asked them to change her cabin air filter, they charged her $90 for that simple work, $20 for the filter the rest is labour.

So if a dealership can make $70 changing filters, I can see how they can be pissed doing warranty work.

 

[Mgg253]

It seems Jeep is able to tell if the recall wasn't done properly and will inform the owner to revisit the dealership to get it done.

Dealerships signed an agreement and made laws saying they will do warranty work, but they have always been reluctant to do warranty work because it's not a money maker, since it's difficult to scam owners like they tend to do on general work.

Dealers are getting paid for the time they are actually actively working on the vehicle, I don't think they should get paid for 8 hours of work 2 hours to charge and 6 hours while the vehicle is sleeping.

My hot neighbour took her 4xe for the recall done, she asked them to change her cabin air filter, they charged her $90 for that simple work, $20 for the filter the rest is labour.

So if a dealership can make $70 changing filters, I can see how they can be pissed doing warranty work.

yeah, I agree this recall shouldn’t be 9 hours of paid work, but wasn’t it like only 12 minutes or something crazy?

 

[Javikid]

Mr. Brightside would say: "Congratulations on your free battery life reset!"

Just got an update from the dealership today. It was dropped of Wednesday morning with 0 charge. Here the is message from my service advisor. Not good ? what do you guys think???

Just received a new update and it looks parts have been approved ? I wonder what is required for the battery system to be replaced?

 

[BXFXJeep]

yeah, I agree this recall shouldn’t be 9 hours of paid work, but wasn’t it like only 12 minutes or something crazy?

Jeep is probably using this to push dealerships to get into the tech sensitive way of thinking, vs what seems to be currently happening, which is basically janitors and secretaries are being allowed to access the server room to fiddle with the equipment.

 

[PatriotX]

I figured I'd post an update on this incase anyone is curious. I've had the displeasure of completing a couple of these now. One of which came in with 86% charge already. Bless you whomever you are. All have required the two separate 3 hour sleep cycles to pass, in additional to the initial charge >90%. Every one I've done has successfully passed the integrity checks. I do suspect the failure rate is 1% as Stellantis says.

Very frustrating to say the least. I highly doubt most of these recalls will be performed properly if the current labor compensation stays as it is, especially if a flat-rate technician is assigned the job. I'd suspect a vast majority are being flashed, charged, and shipped without the test being properly completed. Most guys are only going to do 2-3 of these before saying "fuck this". Hopefully the BPCM update has some type of logic to detect a failing battery on it's own, otherwise a lot of potentially bad batteries are going to be on the road. The Z11 recall for the hybrid Pacifica's also shared an nearly identical repair process that also paid the same 0.6. I suspect a vast majority of those weren't properly completed, either.

You can't pay a technician 36 minutes of labor for a job that lasts longer than a full work day (assuming all tests properly complete), especially if the vehicle needs to be inside their work bay because of a lack of exterior chargers. I had one unplugged twice by random people forcing a re-start of the sleep cycle, since then I've been doing them inside my second bay. If it catches on fire, oh well ?‍. Even normal recall flashes pay for the time it's stuck in your bay, I do not know what they're trying to pull with this one. I suspect they consider it being "outside" a reason for not paying an honest amount, despite the fact it needs to be constantly babysat.

Unfortunately there's absolutely no way to tell if the recall was properly completed. Getting it back too soon or it not being fully charged upon pickup are the only real give-a-ways. There's no way to actually see if the integrity test was performed properly or not. I've already informed my advisors to give all B9A's to the one hourly guy we have. I won't be performing any more of these as things currently stand, they're simply too much of a headache for the time compensated. Fortunately my shop does have an hourly technician who will be handling these going forward, but it's probably going to be a one per day type of thing.

Sorry guys. Stellantis is laughing all the way to the bank with this one.

So Techs are skipping a mandated recall procedure because it’s “too much of a headache?”

Which dealership employs you again?

 

[alphawolff]

yeah, I agree this recall shouldn’t be 9 hours of paid work, but wasn’t it like only 12 minutes or something crazy?

12 minutes or 36 minutes depending on if you need to update the BPCM or not. Yeah, 9 hours of baby sitting pays 12 minutes of labor. Real incentive there to actually perform the recall.

So Techs are skipping a mandated recall procedure because it’s “too much of a headache?”

Which dealership employs you again?

I've completed every B9A I've gotten properly. I've decided it's too much of a headache to continue doing them myself, and handing them over to our hourly guy because it doesn't matter how long the recall takes, he gets paid regardless. Not every shop has an hourly technician on staff, especially in the US. We're all mostly flat rate. I'm telling you as a technician in the field that there will be guys out there who do not properly do this recall. Be it they are lazy or they aren't compensated enough to care about doing it, which stems from Stellantis not doing their due diligence and issuing the recall in good faith.

I got a message today from another forum user stating they got it back with a depleted battery asking if it was properly done, which it was obviously not. I made this post to help inform you guys about the reality of the situation and to give some tell-tale signs that it wasn't properly completed.

I agree this recall shouldn't pay 9 hours, but it should pay at least 50% of the time it's taking up a space at the shop. The 03A recall pays 5 hours on 17-18 Pacificas, and that's it just sitting in your bay updating modules. Roughly the same levels of babysitting the B9A requires, yet it pays for the time it takes.


Again, your recall wasn't properly completed if:

1. You get the vehicle back in less than 6 hours, or 9 hours if you brought it in with the battery discharged.
2. You get the vehicle back and it's below 90% charge when all they did was the recall. If they had to test drive it for another, unrelated complaint, then it's understandable for the battery to have been discharged a bit from the test drive if they completed that repair after the B9A.

 

[dcm80401]

More distance. My 13-mile commute takes about 10% less of the battery than it did before.

I have had the same experience with mine.

 

[sentience]

12 minutes or 36 minutes depending on if you need to update the BPCM or not. Yeah, 9 hours of baby sitting pays 12 minutes of labor. Real incentive there to actually perform the recall.



I've completed every B9A I've gotten properly. I've decided it's too much of a headache to continue doing them myself, and handing them over to our hourly guy because it doesn't matter how long the recall takes, he gets paid regardless. Not every shop has an hourly technician on staff, especially in the US. We're all mostly flat rate. I'm telling you as a technician in the field that there will be guys out there who do not properly do this recall. Be it they are lazy or they aren't compensated enough to care about doing it, which stems from Stellantis not doing their due diligence and issuing the recall in good faith.

I got a message today from another forum user stating they got it back with a depleted battery asking if it was properly done, which it was obviously not. I made this post to help inform you guys about the reality of the situation and to give some tell-tale signs that it wasn't properly completed.

I agree this recall shouldn't pay 9 hours, but it should pay at least 50% of the time it's taking up a space at the shop. The 03A recall pays 5 hours on 17-18 Pacificas, and that's it just sitting in your bay updating modules. Roughly the same levels of babysitting the B9A requires, yet it pays for the time it takes.


Again, your recall wasn't properly completed if:

1. You get the vehicle back in less than 6 hours, or 9 hours if you brought it in with the battery discharged.
2. You get the vehicle back and it's below 90% charge when all they did was the recall. If they had to test drive it for another, unrelated complaint, then it's understandable for the battery to have been discharged a bit from the test drive if they completed that repair after the B9A.

At this point you’re just feeding trolls. I wouldn’t bother responding unless someone has a specific technical question. You’ll get burned out otherwise.

 

[Bleda2002]

Got recall done this week. Brought it home yesterday and all was well, drove it this morning and was fine, but then this afternoon I got CEL with code POB24-00 saying hybrid battery a voltage is out of whack. I've checked online and don't see it listed anywhere, maybe @alphawolff has seen this before?

The symptoms are that it seems to not use the hybrid battery for anything so heating and cooling don't work, as well as trying to accelerate from a stop it almost stalls before it starts moving on gas power as if the computer is trying to figure out why the electric motor isn't helping. Will be taking it back to the dealer who unfortunately says they can't look at til Monday.

 

[alphawolff]

Got recall done this week. Brought it home yesterday and all was well, drove it this morning and was fine, but then this afternoon I got CEL with code POB24-00 saying hybrid battery a voltage is out of whack. I've checked online and don't see it listed anywhere, maybe @alphawolff has seen this before?

The symptoms are that it seems to not use the hybrid battery for anything so heating and cooling don't work, as well as trying to accelerate from a stop it almost stalls before it starts moving on gas power as if the computer is trying to figure out why the electric motor isn't helping. Will be taking it back to the dealer who unfortunately says they can't look at til Monday.

Congratulations you need a new battery pack. This DTC indicates the BPCM detected a cell voltage balancing fault after a 2 hour soak. I'm pretty sure this is the same DTC the recall should throw after the integrity test fails, however I haven't had one fail yet so can't be certain myself. Return to the dealer to get your new battery. Be prepared to be without your Jeep for awhile.

It's interesting it didn't throw this DTC at the dealer after the recall was done. I'm curious now if your dealer didn't actually perform the battery integrity check, and the software update itself is able to detect a failing battery on it's own. If so that's great news for those whose dealer's might not do the recall properly.

 

[Javikid]

According to my service advisor, Chrysler approved all my parts (battery), they will let me know once they come in. I'm assuming it's going to be about 1 month before I get it back. What do you think @alphawolff ?
I won't have it back for Jeep Beach Week ?

 

[Bleda2002]

Congratulations you need a new battery pack. This DTC indicates the BPCM detected a cell voltage balancing fault after a 2 hour soak. I'm pretty sure this is the same DTC the recall should throw after the integrity test fails, however I haven't had one fail yet so can't be certain myself. Return to the dealer to get your new battery. Be prepared to be without your Jeep for awhile.

It's interesting it didn't throw this DTC at the dealer after the recall was done. I'm curious now if your dealer didn't actually perform the battery integrity check, and the software update itself is able to detect a failing battery on it's own. If so that's great news for those whose dealer's might not do the recall properly.

Thanks, I had a feeling it would be that. Plus side we are buying this lease out in October so I basically start fresh with a new updated battery to get me to the JM in my28.

 

[alphawolff]

According to my service advisor, Chrysler approved all my parts (battery), they will let me know once they come in. I'm assuming it's going to be about 1 month before I get it back. What do you think @alphawolff ?
I won't have it back for Jeep Beach Week ?

I'd estimate at least a month. STAR case takes a day or two to get the battery pack ordered, then the battery pack could easily take 1-3 weeks to show up. The job only takes a day but it requires a decent amount of logistics to get it done simply due to how big the damn thing is. I'd give them at least a few days after it shows up before it's completed. I think FCA policy is the part needs to be installed within 4 days of arrival on anything like this for proper rental authorization, so I'd say you should get it back 4 days after it shows up assuming nothing out of the ordinary happens.

I once ordered a hybrid battery for a pacifica and we got sent a 48v battery pack for a ram etorque. No idea how that happened, star themselves order the damn things.

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