B9A recall is available!

[sconrad24]

So electric is sticky now after shutting it off. I wasn’t expecting that.

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[BXFXJeep]

So electric is sticky now after shutting it off. I wasn’t expecting that.

It was for a while, I got the update on my 2021 when they did the motive recall, seems some people didn't get the update

 

[krayjay]

How did everyone get this scheduled at their dealers? All 3 of my local dealers are using a call center to screen their service calls and each time I call, I am told a service rep will call me soon. It has been a week and no one has called to schedule my appointment. Jeep Customer Service even called the dealership to schedule the recall for me and they couldn’t get through to a service rep. This is extremely frustrating.

Normal call to service at my local dealership for me. They noted had a special schedule set up for these because of the length of time to do the recall (one per day was all they could do). May have to go in person or find a new dealership even though you shouldn't have to.

 

[Mgg253]

How did everyone get this scheduled at their dealers? All 3 of my local dealers are using a call center to screen their service calls and each time I call, I am told a service rep will call me soon. It has been a week and no one has called to schedule my appointment. Jeep Customer Service even called the dealership to schedule the recall for me and they couldn’t get through to a service rep. This is extremely frustrating.

Kind of my point… had to schedule this “extremely critical” fix a month out… then when I drop it off, I KNOW they are going to tell me it will be several days before they can get to it

 

[DuVader]

So got my 4xE back from the dealer last Saturday from the dealer. They had my Jeep since 7:00 am Friday the previous day. The seemed to focus that ‘now’ the Jeep was charged to 98% - which to me makes me think my complaint was the Jeep wasn’t charged upon return rather than the test. So, here come some more questions to see if someone knows. This WiTech device that they are required to use. Does it report to Stelantis Corporate somehow the results of the test? Does the work stream get recorded via this device and allows Stelantis to see what happened during the testing and such? I ask because as of yet, the fact that the B9A recall has been done has yet to hit the Jeep app - which I assume is done somehow by the dealership that did the work? I am STILL not personally sure that the recall was done correctly - but this time they did at least mention the 3 hr sleep cycles - but not sure if they were humoring me because I mentioned them or they in fact ‘did’ happen.

As far as range? Yea - I am seeing about 3-5 miles increase on my average battery charge. Now - is that because the recall flash did something or because I didn’t charge the thing for 2.5 months? To me - every time you drove a 4xE it would charge the battery a bit due to regen breaking, so it’s not like the battery wasn’t being ‘charged’ through normal driving - just not charged at lvl 1 or 2 speeds. One other side question is that there doesn’t seem to be mention about what lvl charger the jeeps the ‘blew’ were using at the time. (I know that allegedly two weren’t plugged in at all.) From the testing procedure that was posted above (the full 33 page one) I would assume that lvl 2 was the one being used when the fault resulted in catastrophic failure as the instructions state to use a lvl 2 charger for the testing.

Anyway - for me, right now the B9A recall (at least from the Dealer’s perspective) is done. While I am sure that some will see my questions and ramblings as overthinking (not going to deny that), I am still left with a weird taste in my mouth. This whole experience has tainted my Jeep experience and my belief in their product - let alone the credibility of the dealerships.

 

[BXFXJeep]

So got my 4xE back from the dealer last Saturday from the dealer. They had my Jeep since 7:00 am Friday the previous day. The seemed to focus that ‘now’ the Jeep was charged to 98% - which to me makes me think my complaint was the Jeep wasn’t charged upon return rather than the test. So, here come some more questions to see if someone knows. This WiTech device that they are required to use. Does it report to Stelantis Corporate somehow the results of the test? Does the work stream get recorded via this device and allows Stelantis to see what happened during the testing and such? I ask because as of yet, the fact that the B9A recall has been done has yet to hit the Jeep app - which I assume is done somehow by the dealership that did the work? I am STILL not personally sure that the recall was done correctly - but this time they did at least mention the 3 hr sleep cycles - but not sure if they were humoring me because I mentioned them or they in fact ‘did’ happen.

As far as range? Yea - I am seeing about 3-5 miles increase on my average battery charge. Now - is that because the recall flash did something or because I didn’t charge the thing for 2.5 months? To me - every time you drove a 4xE it would charge the battery a bit due to regen breaking, so it’s not like the battery wasn’t being ‘charged’ through normal driving - just not charged at lvl 1 or 2 speeds. One other side question is that there doesn’t seem to be mention about what lvl charger the jeeps the ‘blew’ were using at the time. (I know that allegedly two weren’t plugged in at all.) From the testing procedure that was posted above (the full 33 page one) I would assume that lvl 2 was the one being used when the fault resulted in catastrophic failure as the instructions state to use a lvl 2 charger for the testing.

Anyway - for me, right now the B9A recall (at least from the Dealer’s perspective) is done. While I am sure that some will see my questions and ramblings as overthinking (not going to deny that), I am still left with a weird taste in my mouth. This whole experience has tainted my Jeep experience and my belief in their product - let alone the credibility of the dealerships.

I think something was reset, so the range estimate jumped a bit, actual range seem to be the same for me.

 

[alphawolff]

So got my 4xE back from the dealer last Saturday from the dealer. They had my Jeep since 7:00 am Friday the previous day. The seemed to focus that ‘now’ the Jeep was charged to 98% - which to me makes me think my complaint was the Jeep wasn’t charged upon return rather than the test. So, here come some more questions to see if someone knows. This WiTech device that they are required to use. Does it report to Stelantis Corporate somehow the results of the test? Does the work stream get recorded via this device and allows Stelantis to see what happened during the testing and such? I ask because as of yet, the fact that the B9A recall has been done has yet to hit the Jeep app - which I assume is done somehow by the dealership that did the work? I am STILL not personally sure that the recall was done correctly - but this time they did at least mention the 3 hr sleep cycles - but not sure if they were humoring me because I mentioned them or they in fact ‘did’ happen.

As far as range? Yea - I am seeing about 3-5 miles increase on my average battery charge. Now - is that because the recall flash did something or because I didn’t charge the thing for 2.5 months? To me - every time you drove a 4xE it would charge the battery a bit due to regen breaking, so it’s not like the battery wasn’t being ‘charged’ through normal driving - just not charged at lvl 1 or 2 speeds. One other side question is that there doesn’t seem to be mention about what lvl charger the jeeps the ‘blew’ were using at the time. (I know that allegedly two weren’t plugged in at all.) From the testing procedure that was posted above (the full 33 page one) I would assume that lvl 2 was the one being used when the fault resulted in catastrophic failure as the instructions state to use a lvl 2 charger for the testing.

Anyway - for me, right now the B9A recall (at least from the Dealer’s perspective) is done. While I am sure that some will see my questions and ramblings as overthinking (not going to deny that), I am still left with a weird taste in my mouth. This whole experience has tainted my Jeep experience and my belief in their product - let alone the credibility of the dealerships.

The recall won't read as checked off until the dealership submits the claim to Stellantis and it is approved and paid out. Takes a week or so depending on how backed up their warranty administrator is.

As for if they did the recall this time, considering you made a direct complaint after getting the vehicle back the first time and they went out of their wait to schedule you for another appointment I'm going to guess it was actually completed this time.

To have a tech get caught on skipping the recall, then skipping on it *again* when it came back would just be wild to imagine

 

[THAW]

One other side question is that there doesn’t seem to be mention about what lvl charger the jeeps the ‘blew’ were using at the time. (I know that allegedly two weren’t plugged in at all.) From the testing procedure that was posted above (the full 33 page one) I would assume that lvl 2 was the one being used when the fault resulted in catastrophic failure as the instructions state to use a lvl 2 charger for the testing.

Anything is possible, but Level 2 charging is much more capable of causing a fire since its peak amperage is ~5X to ~15X higher than Level 1 (so Level 2 can create higher heat in the battery/cells). I assume, regardless of chargers associated with the fires, the recall specs Level 2 because it's a better stress test.

 

[Javikid]

I'm scheduled for drop off tomorrow with a loaner waiting for me. Battery completely drained and ready to go ?.

 

[DewHawk]

The way I understand the battery to range guess-o-meter is similar to the way the range estimate calculator works for total range on most vehicles. The computer does some basic math based on your total distance driven, average speed, and average mpg after fill up to give you a rough idea what your total range till empty is. It's similar for the battery pack/electric range. It does some basic math on how far you made it on the pack before the ICE had to kick in based on your charge state, plus what your battery health looks like, and uses that as a basis for your estimated range every time you go to a 'full' charge state.

Any time you go in for a software update, these computers essentially reset the math like the car is brand new. Any 'extra' range it's telling you in the estimate that you gained is purely down to the computer having to start from scratch and figure out realistically what you're gonna get for range based on the battery health and your actual distance traveled per charge. I saw this exact thing happen twice after software updates on my 4xe's in the past. It usually took about 3-4 full charges to bring it back to reality.

 

[alphawolff]

I'm scheduled for drop off tomorrow with a loaner waiting for me. Battery completely drained and ready to go ?.

Ideally you want to drop it off with nearly a full charge, not empty. They have to charge it above 90% to even begin the testing.

 

[Tokenwasp]

Mine has been at the dealer since Tuesday morning. They can't get the process to complete because the vehicle keeps "waking up" in the middle of the process, causing it to restart the process.

I wouldn't mind, but I found a complete 392 suspension and takeoff wheels set for $1,200 that I need to pickup tomorrow.

 

[Ron93YJ]

Mine has been at the dealer since Tuesday morning. They can't get the process to complete because the vehicle keeps "waking up" in the middle of the process, causing it to restart the process.

I wouldn't mind, but I found a complete 392 suspension and takeoff wheels set for $1,200 that I need to pickup tomorrow.

Helluva deal on the takeoffs. At least it sounds like they’re doing the recall right

 

[BXFXJeep]

I'm now in compliance

 

[Tokenwasp]

Helluva deal on the takeoffs. At least it sounds like they’re doing the recall right.

It is the first one this dealership has done. Not sure if they are doing it right, or don't know how to do it.

On the takeoffs, I had given up on getting those wheels (my favorite Jeep wheel), because everyone was listing them for $2,500+ Found the shocks and springs for $200, and he asked if I wanted the wheels for $1,000 - yes, please!

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