2024 JD Powers Reliability Study: Jeep Rated Average

[mwilk012]

Apparently you’ve not experienced water pump bolts that backed out on you, a failed battery, or a leaky fuel line. I have experienced these and none have anything to do with off-roading. I’m sure people might blame Jeep for some stuff that breaks while going off-roading but then again, very few JL owners ever get on anything tougher than a gravel road. I’m sorry, but Jeep quality seems to have worsened. My JK was pretty good, my JL has not been very good.

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[Ratbert]

It’s a bit of a leap to think the average Jeep owner is even on this forum. Or that the average Jeep owner (including most on this forum) even drives on anything more punishing than a dirt road.

With most of my previous vehicles I did everything possible to avoid driving down dirt roads. That beats the shit out of your car, so you avoid it.

Wranglers, on the other hand...

 

[Terrymo]

With most of my previous vehicles I did everything possible to avoid driving down dirt roads. That beats the shit out of your car, so you avoid it.

Wranglers, on the other hand...

You’re at least above average then

 

[COBill]

Don't lump JD Power in with CR. Completely different things. CR is an appliance rating org, they have no idea how to evaluate an automobile. JD Power is the industry standard.

J.D. Power is a marketing company, nothing more.

They do surveys in every possible category, and allow companies to pay them money in exchange for being able to advertise their products came in #1 in J.D Power's survey.

J.D. Power's revenue comes from the payments made to the company by brands wishing to use their surveys in their advertising.

They literally are in the business of giving away awards showing who came in first or highly ranked in their surveys.

One big flaw with their surveys is weighting; they don't.

So a blown transmission in car A is weighted the same as loose trim in car B or a flaky car stereo in car C.

Further, no attempt is made to validate the answers given, so for example Porsche often comes in highly ranked because people are so happy to own a Porsche they don't weight issues they would be upset about if it was a Kia; likewise people downgrade Audi because first time luxury buyers moving up to one are upset that it has more problems as the Toyota they used to drive.

 

[autotragic]

J.D. Power is a marketing company, nothing more.

They do surveys in every possible category, and allow companies to pay them money in exchange for being able to advertise their products came in #1 in J.D Power's survey.

J.D. Power's revenue comes from the payments made to the company by brands wishing to use their surveys in their advertising.

They literally are in the business of giving away awards showing who came in first or highly ranked in their surveys.

One big flaw with their surveys is weighting; they don't.

So a blown transmission in car A is weighted the same as loose trim in car B or a flaky car stereo in car C.

Further, no attempt is made to validate the answers given, so for example Porsche often comes in highly ranked because people are so happy to own a Porsche they don't weight issues they would be upset about if it was a Kia; likewise people downgrade Audi because first time luxury buyers moving up to one are upset that it has more problems as the Toyota they used to drive.

Makes me wish I could start me a marketing company. Companies bend over backwards to pay stupid amounts of money for something that is actually meaningless to customers but makes the marketing companies a lot of money. Pretty genius really.

 

[8ball]

Apparently you’ve not experienced water pump bolts that backed out on you, a failed battery, or a leaky fuel line. I have experienced these and none have anything to do with off-roading. I’m sure people might blame Jeep for some stuff that breaks while going off-roading but then again, very few JL owners ever get on anything tougher than a gravel road. I’m sorry, but Jeep quality seems to have worsened. My JK was pretty good, my JL has not been very good.

This could happen to any vehicle and any manufacturer. My post didn’t say they were perfect.

 

[TheRaven]

J.D. Power is a marketing company, nothing more.

They do surveys in every possible category, and allow companies to pay them money in exchange for being able to advertise their products came in #1 in J.D Power's survey.

J.D. Power's revenue comes from the payments made to the company by brands wishing to use their surveys in their advertising.

They literally are in the business of giving away awards showing who came in first or highly ranked in their surveys.

One big flaw with their surveys is weighting; they don't.

So a blown transmission in car A is weighted the same as loose trim in car B or a flaky car stereo in car C.

Further, no attempt is made to validate the answers given, so for example Porsche often comes in highly ranked because people are so happy to own a Porsche they don't weight issues they would be upset about if it was a Kia; likewise people downgrade Audi because first time luxury buyers moving up to one are upset that it has more problems as the Toyota they used to drive.

JD Power is the industry standard. It's the metric that automakers use to gauge their performance vs their peers. I agree that its not great, but it's the best we've got.

That said, the performance of the Jeep brand and other FCA brands on JD Power's rankings jives with real life performance. We have tons of data on this between rankings, reviews, forums, and experience. It all matches up. Outside of the typical Jeep fanboy circles, it's not a question. Hasn't been for years.

 

[GinaC]

Well shit, guess my last roughly 20 years of depending on Jeeps for reliable transportation must not have actually happened

Yep, I had my last Jeep 18 years and it was still going strong when I traded it in. The one before that was 7 years old when I got it and I had it for 4 years. It was also still going strong when I sold it to an acquaintance.

 

[yokramer]

JD Power is the industry standard. It's the metric that automakers use to gauge their performance vs their peers. I agree that its not great, but it's the best we've got.

That said, the performance of the Jeep brand and other FCA brands on JD Power's rankings jives with real life performance. We have tons of data on this between rankings, reviews, forums, and experience. It all matches up. Outside of the typical Jeep fanboy circles, it's not a question. Hasn't been for years.

Again JD Power is a marketing firm, they are no more reliable than any other one out there. They have no real reason to be any more honest than the next paycheck.

 

[Remorseless]

JD Power is the industry standard. It's the metric that automakers use to gauge their performance vs their peers. I agree that its not great, but it's the best we've got.

That said, the performance of the Jeep brand and other FCA brands on JD Power's rankings jives with real life performance. We have tons of data on this between rankings, reviews, forums, and experience. It all matches up. Outside of the typical Jeep fanboy circles, it's not a question. Hasn't been for years.

So you agree that Jeep is average per the JD Power IQS AND the VDS?

Again JD Power is a marketing firm, they are no more reliable than any other one out there. They have no real reason to be any more honest than the next paycheck.

 

[TheRaven]

Again JD Power is a marketing firm, they are no more reliable than any other one out there. They have no real reason to be any more honest than the next paycheck.

No. JD Power doesn't sell awards. They sell the rights to advertise using their name. That's a very different thing.

They are a legit ratings organization. Whether their methods offer reliable results is another debate.

So you agree that Jeep is average per the JD Power IQS AND the VDS?

I never said otherwise. All I said was that the VDS isn't really useful in this context.

 

[Remorseless]

That said, the performance of the Jeep brand and other FCA brands on JD Power's rankings jives with real life performance.

Whether their methods offer reliable results is another debate.

Hmm, "Their rankings match with real life!" or "Their methods are of debatable accuracy!"...

 

[yokramer]

No. JD Power doesn't sell awards. They sell the rights to advertise using their name. That's a very different thing.

They are a legit ratings organization. Whether their methods offer reliable results is another debate.



I never said otherwise. All I said was that the VDS isn't really useful in this context.

So JD Power makes an award and sells the right to market that award ... yea no way to abuse that at all.

 

[Remorseless]

I never said otherwise. All I said was that the VDS isn't really useful in this context.

You did say the VDS wasn't useful (which I do agree with, ironically, because all these ratings are just marketing trash), but you also said that IQS was useful as it's a better evaluation of dependability. Then you said Jeep wasn't dependable, insinuating that the IQS would reflect this. However, it has reflected that Jeep is pretty average. Sandwiched between Toyota, Acura, GMC, and BMW.

 

[TheRaven]

You did say the VDS wasn't useful (which I do agree with, ironically, because all these ratings are just marketing trash), but you also said that IQS was useful as it's a better evaluation of dependability.

Nope. I said that if you want to know who builds a quality vehicle the IQS is the only game in town. I never said it was absolutely correct, I never said it was great. I only said it was the industry standard...and that's because it's the best we have.

Then you said Jeep wasn't dependable, insinuating that the IQS would reflect this. However, it has reflected that Jeep is pretty average. Sandwiched between Toyota, Acura, GMC, and BMW.

Nope. I said that Jeep is not dependable because we already know it's not. The rankings back that up (they have been near or at the lower half of the IQS for as long as i've been looking at it)...but one doesn't even need to look at the rankings...especially if you are a member here or have any experience with the brand.

If you actually read my posts (you don't), you would remember that in my first post I said that I had typed up a wordy explanation of why you need to look at a brands HISTORY on the IQS and not just one year and then deleted it because I realized the thread wasn't about the IQS. This is because I recognize the inherent issues with the way JD Power does their rankings. One year tells us nothing. Just like a couple years ago when Hyundai and Kia topped the list - brand fanboys were marching their parade all over the internets...but both brands had been below average up to that point and since then they've just been average. The good brands maintain a history of top-half performances in the IQS.

This is a futile argument that i'm not going to waste much space on. You've already made clear where you stand and no one here is going to change that. Your mind is made up.

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