Get Ready For This: JD Powers Initial Quality Survey Ranks Jeep Equal to Toyota

jaldeborgh

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Good point ; and no , I do not consider Canada "foreign" .
Canada is not the USA, parts made outside the USA do not create American jobs. Some consumers care deeply about this point. The disclosure is intended to inform consumers so you understand what you’re buying. The auto industry today is so internationnal it become difficult to tell where a vehicle is built by looking at the brand, and final assembly is only a fraction of the total.



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I’m curious, how does Porsche being #4 make the report meaningless? As a reference point I have owned Porsche’s since 2001 and they have all been extremely reliable with excellent build quality. Expensive, yes, but no issue with quality or reliability.
It isn't meaningless. If it were fake, car makers would sue for defamation if they didn't make the top 10. How would a car company like being ranked number 25? Instead, they all pay for the data because they want to see how they are doing. It is VERY competitive.
 

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Following are some key findings of the 2018 study:

  • Most vehicle areas improve: Of the eight categories measured, vehicle exterior improves the most, now at 15.2 PP100, compared with 16.6 PP100 in 2017. Improvements include less wind noise and fewer paint imperfections. Significant year-over-year improvements also occur in the seats (8.0 PP100 vs. 8.7 PP100) and vehicle interior (14.3 PP100 vs. 14.7 PP100) categories.
  • Porsche 911 posts best score of any model: The Porsche 911 has the lowest overall problem level (48 PP100) of any model this year. This is also the lowest level recorded in this generation of the study (2013-2018).
  • All domestic corporations improve faster than the industry: Fiat Chrysler Automobiles (7 PP100 improvement), Ford Motor Company (5 PP100 improvement) and General Motors (5 PP100 improvement) all outpace the industry average rate of improvement (4 PP100).
  • Infotainment problems are decreasing: Audio/Communication/Entertainment/Navigation (ACEN) remains the most problematic category for new-vehicle owners. However, this area has improved for the third consecutive year, led by fewer problems with built-in voice recognition systems.
  • Globalization of auto industry continues: Vehicles in the 2018 study are manufactured in 25 countries, 11 of which weren’t present in the study five years ago. Those 11 countries include Brazil, China, Finland, India, Italy, Netherlands, Poland, Serbia, Spain, Thailand and Turkey. The other 14 countries include Austria, Belgium, Canada, France, Germany, Hungary, Japan, Mexico, Slovakia, South Africa, South Korea, Sweden, United Kingdom and United States.
  • Increasing problems with driver assistance systems: As automakers add more advanced driver assistance systems to their vehicles, more consumers are experiencing problems. The level is still low (3.5 PP100 on average) but has been increasing by about 20% a year for the past three years.
“As we look to the future, avoiding problems with safety and driver assistance technology is critical,” Sargent said. “In an era of increasingly automated vehicles, vehicle owners have to be comfortable using foundational technologies like lane keep assistance and collision avoidance. Otherwise, automakers will not easily overcome consumer resistance to fully automated (driverless) cars.”

Highest-Ranked Brands and Models
Genesis ranks highest in overall initial quality with a score of 68 PP100. Kia (72 PP100) ranks second and Hyundai (74 PP100) ranks third. This is the first time that three Korean brands are at the top of the overall ranking, and it is the fourth consecutive year that Kia is the highest-ranking Mass Market brand. Porsche(79 PP100)ranks fourth and Ford (81 PP100) ranks fifth.

Mazda is the most-improved brand, with owners reporting 25 PP100 fewer problems than in 2017. Other brands with strong improvements include Mitsubishi (20 PP100 improvement), Cadillac (15 PP100 improvement), Infiniti (15 PP100 improvement), Hyundai (14 PP100 improvement) and Lexus (14 PP100 improvement).

The parent company receiving the most model-level awards for its various brands is Ford Motor Company(five awards), followed by Hyundai Motor Group (four),and BMW, General Motors and Nissan (three each).

  • Ford Motor Company models that rank highest in their respective segments are Ford Expedition; Ford Mustang; Ford Super Duty; Lincoln Continental; and Lincoln MKC.
  • Hyundai Motor Group models that rank highest in their segments are Genesis G90; Hyundai Tucson; Kia Rio; and Kia Sorento.
  • General Motors models that rank highest in their segments are Buick Envision; Chevrolet Silverado; and Chevrolet Silverado HD.
  • BMW models that rank highest in their segments are BMW 4 Series; BMW X1; and BMW X6.
  • Nissan models that rank highest in their segments are Nissan Altima; Nissan Frontier; and Nissan Maxima.
Other models that rank highest in their respective segments are Acura ILX, Dodge Grand Caravan, Mercedes-Benz GLA and Toyota Corolla.

Plant Quality Awards
Toyota Motor Corp.’s Yoshiwara plant (Japan), which produces the Lexus LX and Toyota Land Cruiser, receives the Platinum Plant Quality Award for producing models with the fewest defects or malfunctions. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems.

Toyota Motor Corp.’s Cambridge North (Canada) plant, which produces the Toyota Corolla, and Georgetown 3 (Ky.) plant, which produces the Lexus ES, each receive the Gold Plant Quality Award in a tie for the Americas region. BMW Group’s Dingolfing 02 (Germany) plant, which produces the BMW 6 Series and BMW 7 Series, receives the Gold Plant Quality Award for the Europe/Africa region.

The 2018 U.S. Initial Quality Study is based on responses from 75,712 purchasers and lessees of new 2018 model-year vehicles who were surveyed after 90 days of ownership. The study is based on a 233-question battery organized into eight vehicle categories designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. The study was fielded from February through May 2018.

Find detailed information on vehicle quality, as well as model photos and specs, at jdpower.com/quality

For more information about the 2018 U.S. Initial Quality Study, visit http://www.jdpower.com/resource/us-initial-quality-study-iqs

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

J.D. Power
 
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general information

201774141505466179.jpg


138570638.jpg



Hyundai Kia Automotive Group
785665_20160324125348_529_0002.jpg


Hyundai has hired veteran Luke Donkervolke of VW Group, who will replace the head of the design of Hyundai and Kia Peter Schreyer
Hyundai has hired veteran Luke Donkervolke of VW Group, who will replace the head of the design of Hyundai and Kia Peter Schreyer.

49-year-old Belgian, who recently left Volkswagen after 23 years in the company, will continue his brilliant career in the company Hyundai. Like his colleague, Peter Schreyer he worked as a designer for Audi. Then he led the design teams of Lamborghini, Seat and Bentley. Over the years, Luc participated in the creation of Audi R8 Le Mans, Lamborghini Murcielago and Lamborghini Gallardo. Donkervolke is going to Korea and will work with a colleague 63-year-old Peter Schreyer the next two years until he retires.
 

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Canada is not the USA, parts made outside the USA do not create American jobs. Some consumers care deeply about this point. The disclosure is intended to inform consumers so you understand what you’re buying. The auto industry today is so internationnal it become difficult to tell where a vehicle is built by looking at the brand, and final assembly is only a fraction of the total.
Good point . My emphasis was not clear , I apologize .

The auto manufacturing in Michigan and Ontario are intertwined into the same manufacturing economy . ( Not to mention the same labor unions and corporations .)
 
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Following are some key findings of the 2018 study:

  • Most vehicle areas improve: Of the eight categories measured, vehicle exterior improves the most, now at 15.2 PP100, compared with 16.6 PP100 in 2017. Improvements include less wind noise and fewer paint imperfections. Significant year-over-year improvements also occur in the seats (8.0 PP100 vs. 8.7 PP100) and vehicle interior (14.3 PP100 vs. 14.7 PP100) categories.
  • Porsche 911 posts best score of any model: The Porsche 911 has the lowest overall problem level (48 PP100) of any model this year. This is also the lowest level recorded in this generation of the study (2013-2018).
  • All domestic corporations improve faster than the industry: Fiat Chrysler Automobiles (7 PP100 improvement), Ford Motor Company (5 PP100 improvement) and General Motors (5 PP100 improvement) all outpace the industry average rate of improvement (4 PP100).
  • Infotainment problems are decreasing: Audio/Communication/Entertainment/Navigation (ACEN) remains the most problematic category for new-vehicle owners. However, this area has improved for the third consecutive year, led by fewer problems with built-in voice recognition systems.
  • Globalization of auto industry continues: Vehicles in the 2018 study are manufactured in 25 countries, 11 of which weren’t present in the study five years ago. Those 11 countries include Brazil, China, Finland, India, Italy, Netherlands, Poland, Serbia, Spain, Thailand and Turkey. The other 14 countries include Austria, Belgium, Canada, France, Germany, Hungary, Japan, Mexico, Slovakia, South Africa, South Korea, Sweden, United Kingdom and United States.
  • Increasing problems with driver assistance systems: As automakers add more advanced driver assistance systems to their vehicles, more consumers are experiencing problems. The level is still low (3.5 PP100 on average) but has been increasing by about 20% a year for the past three years.
“As we look to the future, avoiding problems with safety and driver assistance technology is critical,” Sargent said. “In an era of increasingly automated vehicles, vehicle owners have to be comfortable using foundational technologies like lane keep assistance and collision avoidance. Otherwise, automakers will not easily overcome consumer resistance to fully automated (driverless) cars.”

Highest-Ranked Brands and Models
Genesis ranks highest in overall initial quality with a score of 68 PP100. Kia (72 PP100) ranks second and Hyundai (74 PP100) ranks third. This is the first time that three Korean brands are at the top of the overall ranking, and it is the fourth consecutive year that Kia is the highest-ranking Mass Market brand. Porsche(79 PP100)ranks fourth and Ford (81 PP100) ranks fifth.

Mazda is the most-improved brand, with owners reporting 25 PP100 fewer problems than in 2017. Other brands with strong improvements include Mitsubishi (20 PP100 improvement), Cadillac (15 PP100 improvement), Infiniti (15 PP100 improvement), Hyundai (14 PP100 improvement) and Lexus (14 PP100 improvement).

The parent company receiving the most model-level awards for its various brands is Ford Motor Company(five awards), followed by Hyundai Motor Group (four),and BMW, General Motors and Nissan (three each).

  • Ford Motor Company models that rank highest in their respective segments are Ford Expedition; Ford Mustang; Ford Super Duty; Lincoln Continental; and Lincoln MKC.
  • Hyundai Motor Group models that rank highest in their segments are Genesis G90; Hyundai Tucson; Kia Rio; and Kia Sorento.
  • General Motors models that rank highest in their segments are Buick Envision; Chevrolet Silverado; and Chevrolet Silverado HD.
  • BMW models that rank highest in their segments are BMW 4 Series; BMW X1; and BMW X6.
  • Nissan models that rank highest in their segments are Nissan Altima; Nissan Frontier; and Nissan Maxima.
Other models that rank highest in their respective segments are Acura ILX, Dodge Grand Caravan, Mercedes-Benz GLA and Toyota Corolla.

Plant Quality Awards
Toyota Motor Corp.’s Yoshiwara plant (Japan), which produces the Lexus LX and Toyota Land Cruiser, receives the Platinum Plant Quality Award for producing models with the fewest defects or malfunctions. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems.

Toyota Motor Corp.’s Cambridge North (Canada) plant, which produces the Toyota Corolla, and Georgetown 3 (Ky.) plant, which produces the Lexus ES, each receive the Gold Plant Quality Award in a tie for the Americas region. BMW Group’s Dingolfing 02 (Germany) plant, which produces the BMW 6 Series and BMW 7 Series, receives the Gold Plant Quality Award for the Europe/Africa region.

The 2018 U.S. Initial Quality Study is based on responses from 75,712 purchasers and lessees of new 2018 model-year vehicles who were surveyed after 90 days of ownership. The study is based on a 233-question battery organized into eight vehicle categories designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. The study was fielded from February through May 2018.

Find detailed information on vehicle quality, as well as model photos and specs, at jdpower.com/quality

For more information about the 2018 U.S. Initial Quality Study, visit http://www.jdpower.com/resource/us-initial-quality-study-iqs

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

J.D. Power
Thank you for posting this. Now we get a little insight as to why auto manufacturers pay for this data. They get great detail on their products. Even the ones who finish low in the standings. It is probably even more important for them, if they wish to improve. They have all kinds of internal data, too, but external data, by an independent source, is extremely valuable. Anyone here that runs a company or an organization, or any complex entity knows that and understands that this is not a fake deal. Thanks again, @Ahmed for injecting some reality into fantasyland.
 

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  • Ford Motor Company models that rank highest in their respective segments are Ford Expedition; Ford Mustang; Ford Super Duty; Lincoln Continental; and Lincoln MKC.
  • Hyundai Motor Group models that rank highest in their segments are Genesis G90; Hyundai Tucson; Kia Rio; and Kia Sorento.
  • General Motors models that rank highest in their segments are Buick Envision; Chevrolet Silverado; and Chevrolet Silverado HD.
  • BMW models that rank highest in their segments are BMW 4 Series; BMW X1; and BMW X6.
  • Nissan models that rank highest in their segments are Nissan Altima; Nissan Frontier; and Nissan Maxima.
The Best and most Fun is my Jeep . If our very popular and high residual value Jeeps are not on this highest list , what does that tell me ? I made a good choice with my highly reliable JK .

If this is the highest list , how did they miss the many reliable Toyotas ? Especially as they praise the Toyota manufacturing factories . Ever talk with a Toyota owner ? Toyotas are Very Highly Reliable .

Sorry , but I don't read Consumer Reports either . And I'd buy another Jeep in a heartbeat .
 
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JD Powers survey can't be completely worthless as FCA (Fiat, Chrysler Automotive) Group has done very poorly. As a result, partly due to quality, Fiat is pulling back out of the USA after just a few short years. On a brighter note, Jeep is one of FCA's most reliable and profitable brands :jk:
 

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I don't understand how Chevy and GMC can be so far apart. Chevy was ranked 6th and GMC 20th. Their cars share pretty much all of the same parts. I guess there is an epidemic of shoddy GMC badges!
 
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I don't understand how Chevy and GMC can be so far apart. Chevy was ranked 6th and GMC 20th. Their cars share pretty much all of the same parts. I guess there is an epidemic of shoddy GMC badges!
There are so many variables and the actual numbers on each make are close enough that an issue, such as a faulty batch of parts, can literally take a GMC and drop it way below a mostly identical Chevy, and vice versa. This is a game of inches. You can also have a better culture at one plant than in another, and that can make the difference.
 

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Take the actual survey for whatever you will, debate the value of the questions or the manufacturers' cherry-picking of the data if you want, the fact of the matter is, if they survey between 75 and 76,000 new vehicle owners per year, and there are over 17,000,000 new cars sold every year, this represents a sample size of less than 1/2 of 1%. Too small for any conclusions to be drawn, let alone anything as meaningful as reliability or initial brand quality.
 

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I’m curious, how does Porsche being #4 make the report meaningless? As a reference point I have owned Porsche’s since 2001 and they have all been extremely reliable with excellent build quality. Expensive, yes, but no issue with quality or reliability.
Thats funny because literally everyone I know that has had Porsches has been absolutely pissed within a few months of ownership. My best friend bought his wife the 4 door sedan in February and it has been in the shop almost the entire time they have owned it for electrical issues and most recently, reverse quit working in the transmission.
 
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Thats funny because literally everyone I know that has had Porsches has been absolutely pissed within a few months of ownership. My best friend bought his wife the 4 door sedan in February and it has been in the shop almost the entire time they have owned it for electrical issues and most recently, reverse quit working in the transmission.
I've got a friend with a Porsche. He loves it. It did have some issues, but not until well after 90 days. Remember, this survey is for the first 90 days of ownership, not 91 and beyond. It isn't a longevity or durability survey.
 

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Thats funny because literally everyone I know that has had Porsches has been absolutely pissed within a few months of ownership. My best friend bought his wife the 4 door sedan in February and it has been in the shop almost the entire time they have owned it for electrical issues and most recently, reverse quit working in the transmission.
Everything European I've seen is garbage. My wife's two MINI Coopers, my step son's BMW, etc. And yeah most Porshe guys say those are a nightmare. In my experience, I avoid Euro cars like the plague.
 

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Everything European I've seen is garbage. My wife's two MINI Coopers, my step son's BMW, etc. And yeah most Porshe guys say those are a nightmare. In my experience, I avoid Euro cars like the plague.
Yep , German electronics are well-known for glitches , they're all made by Bosch , I guess .

And the contrary is : every Toyota owner tells me their vehicle is super reliable . Maybe the survey forgot to contact the Toyota owners ; ( maybe they specialize in contacting the Kia and Hyundai and Porsche owners ) . Hmmmmmm .
 











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