Get Ready For This: JD Powers Initial Quality Survey Ranks Jeep Equal to Toyota

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How about asking the same question at 3 or 5 years? Ninety days of satisfaction is a joke.



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I work at Porsche and have been selling them for years.... TRUST ME when I say this, please.. 90% of Jeep owners (just a guess on the percentage) do not post on forums of any kind. Generally speaking, the ONLY jeepers posting on here are when they have a problem or negative feedback. This is true everwhere. Very rarely does a client go online to post a positive review... so if we all monitor these forums daily, it would seem these JL's are falling apart... the reality is they aren't, and the problems are far and few between. My JL has 3k miles on it and absolutely no issues so far. Ive had 3 wranglers... this is by far the best product, imo, that Jeep has produced.
That does not mean they are not at the dealership complaining. This is a sample that you extrapolate from.
 

That One Guy

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I’m stuck here. Can you clarify your stance? Are you sayin Jeep or Honda for the one with the chance to see 2038? And you may need to further clarify- Wrangler or Jeep in general? I don’t see Patriots on the road for long, but they are a fraction of the Wrangler price.

I’ve owned several Hondas as well. In fact, wife is on her 2nd CRV. I would state the Wrangler and CRV are both quality. However, if you said Compass and CRV- that’s not even a fair fight.

Lots of factors go into these totals and I don’t consider JDPower to be any more of a schill than any other reporting entity. They all want money. But I still consider them valuable, just like my own personal experiences.
The ranking is Jeep overall, so I was taking Jeep as a whole. Full disclosure: the Wrangler is the only Jeep product I would ever consider buying. The JL certainly feels like quality when you step inside and drive. The Compass I rented was possibly the worst 2015+ vehicle I've ever stepped foot inside. Hopefully for my sake and everyone else's, the "quality" JL feel translates to long-term reliability!

I've set low standards for the vehicle, based on reliability ratings, and hopefully they're exceeded! :)
 

Ruby Jack

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This is INITIAL QUALITY by the way. That is quality from within the first 90 days of ownership.

The Vehicle Dependability Study (VDS) is a measure of problems experienced after three years of ownership, while the Initial Quality Study (IQS) is a measure of problems experienced within the first 90 days of ownership.
 

offcamber

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As a guy in the car business explained it to me, where do they get their customer list? If you are GM and you are paying for the service, then you provide JD Powers with a customer list. If you do not pay for the service, then they get their customer list their own way. As was explained to me, GM/Ford whoever is paying, can pull a customer list from customers with the fewest warranty claims and send that to JD Power to gather their research from. I've never met a guy in the car biz that believes anything coming from JD Power. And Porsche #4?!?!? that should be enough to silence any support for this non-sense...
 

He_Hate_Me_JL

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As a guy in the car business explained it to me, where do they get their customer list? If you are GM and you are paying for the service, then you provide JD Powers with a customer list. If you do not pay for the service, then they get their customer list their own way. As was explained to me, GM/Ford whoever is paying, can pull a customer list from customers with the fewest warranty claims and send that to JD Power to gather their research from. I've never met a guy in the car biz that believes anything coming from JD Power. And Porsche #4?!?!? that should be enough to silence any support for this non-sense...
I've owned 4 Porsches, best most reliable cars I've ever owned. Can't say that for Jeep and I've only had 1.
 

offcamber

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I've owned 4 Porsches, best most reliable cars I've ever owned. Can't say that for Jeep and I've only had 1.
I've had 13 Jeeps in the last 25 years or so. The only one I had to take into the shop more than once, my 2012 JK. I abuse my vehicles and pretty much always go twice the recommended mileage between maintenance. Very few issues, again aside from my 2012. My wife's 2014 GC Ecodiesel has never been in the shop due to a mechanical issue other than general maintenance.in 75K miles. It's on it's 3rd oil change.
 

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I've had 13 Jeeps in the last 25 years or so. The only one I had to take into the shop more than once, my 2012 JK. I abuse my vehicles and pretty much always go twice the recommended mileage between maintenance. Very few issues, again aside from my 2012. My wife's 2014 GC Ecodiesel has never been in the shop due to a mechanical issue other than general maintenance.in 75K miles. It's on it's 3rd oil change.
You go 25,000 between oil changes?
 

Shooting or Jeeping

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I've owned 4 Porsches, best most reliable cars I've ever owned. Can't say that for Jeep and I've only had 1.
To that point, luxury cars typically rank high on these lists. A, you pay more. B, those who pay more tend to not be the ones chasing surveys. They don’t stand in line to state they made a mistake. C, they tend to be an older crowd that drives less than an average Joe driver. Less punishment, less issue.

It was actually news about 20 years ago when the likes of Toyota and Honda started making it to the top. Now it’s news when they don’t.

Frankly, stats are stats. You can make them fit anything you want. Case in point- Minis. They were dead last a few years ago. That slowed sales. The people that bought them were die-hard fans of the brand. As die hards, they didn’t complain as much. “Quality” went up.

As mentioned, there is still value to it. However, the value is meant to be combined with real life experience. But I will never know 100,000 Jeep owners personally to ask them, so I’ll let stats guide that part. Then I’ll weigh info from people I do know and my own experience. It’s a good rule of thumb for life too...
 

He_Hate_Me_JL

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To that point, luxury cars typically rank high on these lists. A, you pay more. B, those who pay more tend to not be the ones chasing surveys. They don’t stand in line to state they made a mistake. C, they tend to be an older crowd that drives less than an average Joe driver. Less punishment, less issue.

It was actually news about 20 years ago when the likes of Toyota and Honda started making it to the top. Now it’s news when they don’t.

Frankly, stats are stats. You can make them fit anything you want. Case in point- Minis. They were dead last a few years ago. That slowed sales. The people that bought them were die-hard fans of the brand. As die hards, they didn’t complain as much. “Quality” went up.

As mentioned, there is still value to it. However, the value is meant to be combined with real life experience. But I will never know 100,000 Jeep owners personally to ask them, so I’ll let stats guide that part. Then I’ll weigh info from people I do know and my own experience. It’s a good rule of thumb for life too...
Seriously, Porsche is making a REALLY good product these days. I wouldn't hesitate buying another and I don't fit the stereotypes you listed.

That said, I feel two types of people commit time to completing surveys. People who are either REALLY happy or REALLY pissed off, thats a good rule of thumb also.
 

He_Hate_Me_JL

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I've had 13 Jeeps in the last 25 years or so. The only one I had to take into the shop more than once, my 2012 JK. I abuse my vehicles and pretty much always go twice the recommended mileage between maintenance. Very few issues, again aside from my 2012. My wife's 2014 GC Ecodiesel has never been in the shop due to a mechanical issue other than general maintenance.in 75K miles. It's on it's 3rd oil change.
Thats what I like to hear. It can be kinda doom and gloom around hear with all the first year teething issues.
 

WXman

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I don't for one second believe that haha

Let's play a game, what percentage of 2018 Jeeps vs. 2018 Hondas will be around in 2038?

Jeep makes some cool stuff, and I'm excited for my Wrangler, but it's bizarre how much some fanboys want to believe they're something that they're not. Such as Japanese-level quality and reliability. Be real.
Well I don't know if I'd go that far. I see a LOT more 1998 Jeeps out on the road than I do 1998 Hondas or Toyotas. I mean, the ratio isn't even close.
 

That One Guy

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Well I don't know if I'd go that far. I see a LOT more 1998 Jeeps out on the road than I do 1998 Hondas or Toyotas. I mean, the ratio isn't even close.
I do think part of that reason is the glorious resale value of TJ Wranglers. Unlike, say, a '98 Cherokee or Accord, even if your late 90's TJ blows an engine or transmission, it's still very much worth fixing instead of parting out. The resale really helps them live on. I wish this was true for every vehicle.

Meanwhile, if my 2004 Accord needs a top end engine rebuild, or a transmission and clutch, repair costs would exceed the value of the vehicle.

Generally I only see Wranglers die when they get crashed.
 

jaldeborgh

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I was like wow! Then I noticed Porsche at number 4. This report is meaningless.
I’m curious, how does Porsche being #4 make the report meaningless? As a reference point I have owned Porsche’s since 2001 and they have all been extremely reliable with excellent build quality. Expensive, yes, but no issue with quality or reliability.
 





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