Jay 13
Well-Known Member
There is a TSB for this issue. Which in all reality makes this WORSE! They know they have this issue and do nothing to rectify it.Until today, I hadn't seen the stats on the thread above, and I am pretty disappointed. My new 2-door hasn't arrived yet, and I'm now wondering if I should try to cancel the transaction and purchase something else. Even as an old Jeep guy and loyal customer for decades, I don't buy into "it's a Jeep thing" for this issue, especially given the outrageous prices we're paying for these vehicles. If FCA was at least addressing this with a recall or TSB, I'd feel more confident in continuing with my purchase. However, their ongoing lack of support only indicates a glaring absence of customer service and an inability to stand behind their product. I was very much on the fence when I decided to order my JL, and it would have only taken an issue like this to steer clear of FCAs product...wish I had known about it then. Frankly, I don't even care that there is an ongoing corrosion problem, but am far more disappointed in FCA's failure to properly address it. As we all know, there are other options in this market space, and I'd be glad to take my $$$ elsewhere.
@JeepCares, we appreciate your efforts to assist us with this problem, and understand that the lack of support is not your fault. However, we request that you continue advising FCA on our increasing discontent, and the impending loss of customers that is already becoming apparent. I for one, am already planning to abandon my beloved brand, and move on to another manufacturer that actually stands behind its product. So sad it's come to this, but I am clearly not the only one, and am certain that more will follow as this problem persists.
Wait till the 392 crew paying 75K+ in a year and half from now start seeing this pop up.
I’ve had many discussions on this thread with certain peeps who claimed this was “only a few” cases...I mentioned then To come check back in a year and see how much this thread has grown (that was last June or July I think)... I wonder where they are now?
anyhow,
Here’s the TSB...which seems to have been updated since I last checked....which again almost makes this comical that they keep updating it and are fully aware and than DIRECT the dealers shops how to fix it????
why aren’t THEY fixing IT!?!? lol unreal
https://static.nhtsa.gov/odi/tsbs/2020/MC-10183098-9999.pdf
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