Poll: Bubbles in Paint??

[Paddy_DJM]

Ouch. Thanks for the heads up. This kinda sucks. Especially when the dealership service manager is cooperating and Jeep is non responsive.

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[DaltonGang]

So far:
700 members have cast their vote here.
62% have or have had corrosion (Bubbles in the paint).

I'm curious to see how many, if any, 2023-2024 models are affected.

.

 

[Mark75H]

Be aware that people without bubbles are likely to ignore the question. There is no requirement to vote and those with paint prep failure are more likely to respond.

 

[Sierra Hotel]

It's early, no one's around, and I'm bored. So here's the details on the recent conclusion of my story - (long story, apologies) -

Purchased new to me 2020 JLUS this past March. I had just sold my 2010 JK and had no clue about the corrosion issues, as I was not frequenting any JL sites because . . . . I had a JK. Of the course the dealership mentioned nothing to me but then they are a smaller CJDR in northern New England, and likely had not run into this much.

Full disclosure - my son has a senior management position with the corporate entity owning this particular dealership.

After doing some digging I ran across the info all over the innernet about corrosion, and inspected my Jeep. Lo and behold I had corrosion all over my hood and hinges, but surprisingly none on any panels.

I contacted the dealership, scheduled a visit (they are 1.5 hours away) and brought it in for inspection the week of April 15. I had marked every spot with painter's tape before the drive, and photo'd every instance. The did open an RO, and sought Jeep's approval to schedule a repair. Meanwhile, I opened a Jeep Cares case. I received notice from the dealership that the regional Jeep representative was not going to approve the repair.

I made a phone call to the dealership and offered to bring a copy of the TSB and Warranty notice for their review. I subsequently received a call from 'Gaga', the first of four Jeep Cares case managers I interacted with during this ordeal, in which he informed me that the repair had to be sent to a Jeep dealership with a paint shop, of which there are none in a three hour radius. After a little back and forth with the dealership, they managed to secure approval for a repair, contracting out to one of their local body shops. I dropped my Jeep off on Thursday, May 16th. Originally promised to be done in late June, I received notice from the service manager and from Jeep Cares that the hood was on back order until July2, and that the completion date would now be mid to late July. After calling the service manager for an update weekly starting July 2, I received notice that my Jeep would be finished by Thursday, July 25. That morning, the service manager texted me stating the Jeep would not be ready until the next day, on Friday. Jeep Cares called me that afternoon asking I my Jeep was done (?). On Friday morning, he again texts me that it will not be done until Monday. No call from Jeep Cares.

On Monday, I drove the 1.5 hours to get my Jeep. It was sitting outside the dealership, and it looks brand new. The body shop did a very good job, and overall I'm very happy with the result. The paint color is bright white, so blending was not as big an issue as on some of the more exotic colors.

On Wednesday, Jeep Cares called to see if I had received my Jeep. I confirmed that I had, and they asked my to make sure and fill out a customer satisfaction survey. Hmmmmm . . . .

What I haven't mentioned is that I did receive a loaner vehicle, a 2024 Jeep Grand Cherokee with 800 miles on it. And I had the loaner for the entire 10 weeks in which my Jeep was gone, putting more than 2,500 miles on it. When I asked my son (see 'Full Disclosure' notice above) if they would have provided a loaner to any one who's son was not working in a senior level position within the dealer, his response was "No f***in way).

In summary, I guess I'd say

- don't give up on the process and make them fulfill their warranty responsibilities
- If someone denies your claim, challenge it to the next level (and the next, and the next)
- don't be a dick doing so, you'll get more help by asking than demanding
- Don't be afraid when they say they're going to contract it out, but get a copy of the statement of work they give to the 3rd party, and make sure it complies with the TSB repair/replacement processes
- Get your son or daughter in to a senior level position in the dealership as quick as you can

 

[Old Dogger]

It's early, no one's around, and I'm bored. So here's the details on the recent conclusion of my story - (long story, apologies) -

Purchased new to me 2020 JLUS this past March. I had just sold my 2010 JK and had no clue about the corrosion issues, as I was not frequenting any JL sites because . . . . I had a JK. Of the course the dealership mentioned nothing to me but then they are a smaller CJDR in northern New England, and likely had not run into this much.

Full disclosure - my son has a senior management position with the corporate entity owning this particular dealership.

After doing some digging I ran across the info all over the innernet about corrosion, and inspected my Jeep. Lo and behold I had corrosion all over my hood and hinges, but surprisingly none on any panels.

I contacted the dealership, scheduled a visit (they are 1.5 hours away) and brought it in for inspection the week of April 15. I had marked every spot with painter's tape before the drive, and photo'd every instance. The did open an RO, and sought Jeep's approval to schedule a repair. Meanwhile, I opened a Jeep Cares case. I received notice from the dealership that the regional Jeep representative was not going to approve the repair.

I made a phone call to the dealership and offered to bring a copy of the TSB and Warranty notice for their review. I subsequently received a call from 'Gaga', the first of four Jeep Cares case managers I interacted with during this ordeal, in which he informed me that the repair had to be sent to a Jeep dealership with a paint shop, of which there are none in a three hour radius. After a little back and forth with the dealership, they managed to secure approval for a repair, contracting out to one of their local body shops. I dropped my Jeep off on Thursday, May 16th. Originally promised to be done in late June, I received notice from the service manager and from Jeep Cares that the hood was on back order until July2, and that the completion date would now be mid to late July. After calling the service manager for an update weekly starting July 2, I received notice that my Jeep would be finished by Thursday, July 25. That morning, the service manager texted me stating the Jeep would not be ready until the next day, on Friday. Jeep Cares called me that afternoon asking I my Jeep was done (?). On Friday morning, he again texts me that it will not be done until Monday. No call from Jeep Cares.

On Monday, I drove the 1.5 hours to get my Jeep. It was sitting outside the dealership, and it looks brand new. The body shop did a very good job, and overall I'm very happy with the result. The paint color is bright white, so blending was not as big an issue as on some of the more exotic colors.

On Wednesday, Jeep Cares called to see if I had received my Jeep. I confirmed that I had, and they asked my to make sure and fill out a customer satisfaction survey. Hmmmmm . . . .

What I haven't mentioned is that I did receive a loaner vehicle, a 2024 Jeep Grand Cherokee with 800 miles on it. And I had the loaner for the entire 10 weeks in which my Jeep was gone, putting more than 2,500 miles on it. When I asked my son (see 'Full Disclosure' notice above) if they would have provided a loaner to any one who's son was not working in a senior level position within the dealer, his response was "No f***in way).

In summary, I guess I'd say

- don't give up on the process and make them fulfill their warranty responsibilities
- If someone denies your claim, challenge it to the next level (and the next, and the next)
- don't be a dick doing so, you'll get more help by asking than demanding
- Don't be afraid when they say they're going to contract it out, but get a copy of the statement of work they give to the 3rd party, and make sure it complies with the TSB repair/replacement processes
- Get your son or daughter in to a senior level position in the dealership as quick as you can

Thank you for the update!

 

[Flip]

I don't have any corrosion or bubbles yet. 2023 Sport. I hope it doesn't happen.

 

[Old Dogger]

No issue on our 2018 JLR.

 

[Fishee]

Wow, some of these stories... Guess I was lucky to have a good dealer with an in house body shop near me (not even the dealer where I bought the Jeep). Never even hinted it wouldn't be taken care of. Dropped off on Monday and picked up on Friday and given a loaner for the week. If I lived where some of you lived I would be so hesitant to even buy a Jeep with all the shady dealers out there.

 

[Senior_Chief]

My 2020 JLU went into the dealer on 5/20/24. It went in for doors & hinges. (hood and hinges last year) The third party paint shop pointed out that it needed a windshield frame. Dealer ordered it right away. I decided I needed my fishing license so I visited the paint shop and inspected the swing gate. They ordered a gate and hinges. All the parts were in and delivered to the shop the week of 7/22/24. I was told I would have it yesterday. Not exactly sure where it is now. Once the paint shop is done it needs to go back to tr dealer for routine service and they agreed to recoat with Zurich. I hate the 2024 Grand Cherokee they gave me as a loaner. I want my baby back!

 

[Sierra Hotel]

My 2020 JLU went into the dealer on 5/20/24. It went in for doors & hinges. (hood and hinges last year) The third party paint shop pointed out that it needed a windshield frame. Dealer ordered it right away. I decided I needed my fishing license so I visited the paint shop and inspected the swing gate. They ordered a gate and hinges. All the parts were in and delivered to the shop the week of 7/22/24. I was told I would have it yesterday. Not exactly sure where it is now. Once the paint shop is done it needs to go back to tr dealer for routine service and they agreed to recoat with Zurich. I hate the 2024 Grand Cherokee they gave me as a loaner. I want my baby back!

Yeah, was not impressed with the Grand Cherokee . . . It had the 3.6, and it was OK for both power and fuel efficiency (mixed driving I got about 23mpg over the 2500+ miles). Not a comfortable ride, and a lot of road noise with street tires for an 'upscale' (?) SUV.

 

[Slider27s]

I've got a 2020 jlu in sting gray that's bubbling but not a ton. But enough that it's worth taking it to the dealer and having them look at it.

 

[Senior_Chief]

I've got a 2020 jlu in sting gray that's bubbling but not a ton. But enough that it's worth taking it to the dealer and having them look at it.

I would suggest you go over all the hinges and panel edges with a fine tooth comb.

 

[dirtdigr]

I know this subject has been beat to death, but has anyone tried a Lemmon Law case with their state? I gotta be missing something, after looking it up it seems pretty easy.....

 

[Senior_Chief]

but has anyone tried a Lemmon Law

In Illinois the Lemon law only deals with "drivability & safety"

 

[Windshieldfarmer]

I know this subject has been beat to death, but has anyone tried a Lemmon Law case with their state? I gotta be missing something, after looking it up it seems pretty easy.....

Lemon law is usually only applicable the first year or two of ownership. Most of the corrosion is showing up after the first two years.

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