Opinions on Moving Forward

[FCCinAZ]

A quick search of UT lemon laws stipulate that the defect must occur in the shorter of the warranty period or 1 year, so Jeep is correct when they declare your Jeep outside of the statute. Unfortunately, looks like your stuck with the dealer and their repair. At that point, you could consider appealing to Jeep’s desire to provide good customer service, but I doubt that will gain any traction.

The best play is to keep the pressure on to get the Jeep fixed and then decide if it’s a long term vehicle or if it just reminds you of this debacle and continued ownership is intolerable. Sorry to hear of your troubles. I know many have recommended a lawyer, but without a clear cut chance of victory and guarantee of payment, I don’t think you’ll get anyone to do it on contingency so that means shelling out big bucks.

I hope it all works out for you.

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[GearWhore]

A quick search of UT lemon laws stipulate that the defect must occur in the shorter of the warranty period or 1 year, so Jeep is correct when they declare your Jeep outside of the statute.

Agree with you there about Utah. I've been trying to find an answer to the question about applicability of Idaho lemon law, where the Jeep was purchased, which is 24 months.

 

[JLUW75]

Looking for some advice from the community.

My Jeep has been at the dealer for service for 62 days as of today (Doug Smith in American Fork, UT). For almost all of that time, it has been parked in the side lot, windows down (plastic taped over them), doors unlocked, most of the main electrical system removed, EGR system removed, fueling system disassembled, grille wedged in place, and more. There are also new scratches on the front fender.

Every week I get either "waiting on a part," "got the wrong part," or "waiting on tech to finish other repairs." Sometimes a combination. The only updates I have gotten have been from me physically stopping in the service department and waiting around, pushing for anything. The @JeepCares case manager has only been able to get the same from them. But now I haven't heard from Jeep in 10 days either.

Jeep claims I am out of lemon-law protection, but even so, ordering replacement would cost 10-15% more, and many options are still not available.

Do I leave negative reviews (earned) of the dealer online with photos of how they've left my Jeep? Will that cause them to sit on my Jeep even longer? Do I wait it out and just hope I have a Jeep by New Years? Do I do more than a weekly stop by the dealership and civilly ask for updates?

Any advice, opinions, or personal experience will be appreciated.

I'd start thinking about talking to consumer protection lawyers and see what options you have. Document Every email and text and even phone call dates and what was discussed.
The longer you just sit on your hands, the longer the jeep will sit in that parking lot. They got a shitload of work and they couldn't care less if they finish your jeep or not. If something else goes wrong, they would be glad to charge you money to fix it. As others said, you need to turn into a real asshole but do it nicely, politely, and with the law on your side! good luck man!

 

[JLUW75]

A quick search of UT lemon laws stipulate that the defect must occur in the shorter of the warranty period or 1 year, so Jeep is correct when they declare your Jeep outside of the statute. Unfortunately, looks like your stuck with the dealer and their repair. At that point, you could consider appealing to Jeep’s desire to provide good customer service, but I doubt that will gain any traction.

The best play is to keep the pressure on to get the Jeep fixed and then decide if it’s a long term vehicle or if it just reminds you of this debacle and continued ownership is intolerable. Sorry to hear of your troubles. I know many have recommended a lawyer, but without a clear cut chance of victory and guarantee of payment, I don’t think you’ll get anyone to do it on contingency so that means shelling out big bucks.

I hope it all works out for you.

I guess if the new normal is you are SOL if your car breaks down then people should just stop buying unreliable cars and tell dealers that we will vote with our wallets and stop buying your unreliable shit until we can expect fixes to happen in a reasonable amount of time. If we collectively do that, even for a few months, that will send a clear message to the company.. smh...

 

[Electrified]

Wow. Really sorry to hear of your predicament. I pray ever day that I am one of the Jeep owners that sails through Jeep life without a major issue. I don't even take mine in for the free oil changes and can't imagine having my Jeep sit there for months.

 

[mwilk012]

Threads like this make me hate you people.

 

[Nitehawk92]

At this point they should not be "scheduling" anything for your vehicle. When the part comes in your vehicle should be a priority, not that somebody will get around to it. They make more money servicing vehicles that are not being fixed under warranty. But as long as they have had your Jeep, it should be a priority. That should be the discussion that you have with the GM...

 

[Hpc3]

The thread link:
https://www.jlwranglerforums.com/forum/threads/diesel-problems-now-with-more-egr.102400/

Jeep went in with a persistent rattle, a few losses of power at freeway speeds (looks like low voltage maybe?), and a second oil leak from the passenger-side valve cover.

They said when they got in to replace the valve cover gasket they noticed the EGR was "full of coolant, soot, and gunk." But they never called me to tell me any of this. Only updates would have to come through Jeep Cares rep and now when I physically stop by. And then the story keeps getting changed. The part they couldn't find for several weeks was expedited to them within 2 days after I extracted the "unobtainable" part number out of them and gave it to Jeep Cares rep. That was a month ago.

In the mean time, my Jeep sits like this. Fuel injectors and rail open, intake and exhaust ports open, EGR system open, electrical connectors exposed, mounting studs broken from engine bay wiring looms, grille propped against the winch and cross-member, coolant dripping into the engine bay and control arms...

Pay $200 to have a lawyer write a letter to Jeep Customer Care (Corporate, not the dealership) telling them you intend to lemon it due to it being out of service for 60+ days with a serious product flaw, loss of use, work revenue, etc... and see what happens. They will assign a territory dealer rep to investigate and start working for options to rectify. The dealership may be just as helpless as you in this situation.

 

[jromanmd]

Looking for some advice from the community.

My Jeep has been at the dealer for service for 62 days as of today (Doug Smith in American Fork, UT). For almost all of that time, it has been parked in the side lot, windows down (plastic taped over them), doors unlocked, most of the main electrical system removed, EGR system removed, fueling system disassembled, grille wedged in place, and more. There are also new scratches on the front fender.

Every week I get either "waiting on a part," "got the wrong part," or "waiting on tech to finish other repairs." Sometimes a combination. The only updates I have gotten have been from me physically stopping in the service department and waiting around, pushing for anything. The @JeepCares case manager has only been able to get the same from them. But now I haven't heard from Jeep in 10 days either.

Jeep claims I am out of lemon-law protection, but even so, ordering replacement would cost 10-15% more, and many options are still not available.

Do I leave negative reviews (earned) of the dealer online with photos of how they've left my Jeep? Will that cause them to sit on my Jeep even longer? Do I wait it out and just hope I have a Jeep by New Years? Do I do more than a weekly stop by the dealership and civilly ask for updates?

Any advice, opinions, or personal experience will be appreciated.

Going to throw my 2 cents in here. And I think the biggest thing is why this went in there for repairs in the first place. However, that being said...

Years ago we bought a Nissan Murano the first year it was released. Within a few months the passenger mirror had a weird "whistle" that would be high pitched on any speed over 40 mph. Then, the brakes kept squeaking and shuttering.

We brought it in, they couldn't find the problem, replaced the mirror, replaced the brakes, calibers, pads, etc and still we had issues.

After they replaced the entire brake system we noticed a "pull" coming for the rear right hand side. Literally, we were having issues left and right. Dealer refused to do anything except try to "fix the issues" one at a time.

This went on for about 3 months before I had enough. We ended up fighting for a few weeks until I hit my breaking point. This is what I did, and Nissan NA bought the Murano back and gave us a new one (which worked just fine).

1) I documented everything. And I mean EVERYTHING. Dates it went in for service, how long, what they said needed to be fixed and what was actually fixed.

2) I RECORDED everything. I recorded phone, in person conversations (just make sure its legal in your state to do it privately or you have to tell them you are recording the conversation).

3) I contacted the Maryland Attorney Generals Office and filed a complaint against the dealer.

If you have not yet notified the JEEP Corporate and you think your car meets the definition of a lemon, you should immediately notify them by letter, sent via certified mail, return receipt requested. Send a copy of your letter to the Consumer Protection Division along with a completed complaint form, and keep a copy for your own files. In your letter, you should:

List the make, model, year and VIN of your vehicle.

Include the name of the dealership from which your automobile was purchased and the date of purchase.

Describe the problem you are having.

Describe what you have done to address the problem and include copies of repair orders and dates of repair attempts.

4) After this I contacted my dealer and demanded to have the problems repaired under the warranty.

You should attempt the same depending on your situation. If your dealer is not cooperating or seems to be unable to correct the problem, contact another JEEP dealer. A different dealer may be more successful in dealing with your problem. Keep copies of all receipts for work done on the vehicle.

Immediately notify the Jeep Corporate AGAIN, in writing, of the problem and ask for assistance. Include the year, make, model and Vehicle Identification Number (VIN) of your car and enclose copies of repair orders from the dealer's attempts to repair your vehicle. Send the letter by certified mail, return receipt requested. Send a copy of your letter to the Consumer Protection Division with a completed complaint form.

Once the manufacturer receives your letter, it has 30 days to fix the problem. The manufacturer can authorize the dealer to make the repair.

Keep copies of all correspondence with the dealer and manufacturer, and keep notes of phone calls, including dates of the calls.

5) Contact a local attorney, call the local Newspaper, News Channel, etc and tell them your story. You never know, it might AIR. also, Google Business Reviews. Amazing things can happen from this.

Finally, never stretch the truth. Stick to the facts, don't be an asshole but be firm. A letter from the Attorney General to the Nissan Dealership really started a process to move forward. I recommend you attempt the same.

Man, it sucks and with all the delays with parts, but you are the only one who can make something happen. Put in the work and don't give up. The dealership is betting on the fact that most people are lazy and intimidated.

Go the extra mile and do everything you can.

Hope this helps, it got my wife a brand new truck...

 

[Jeepn’]

Given that you exhaust all possibilities, before going down the lawyer route what about moving it to another dealership on a flat bed?
kind of a shit idea, but I suppose it’s an idea.

I once had a dealer blame me for putting water in my intake which was a lie. told them I’d tow it elsewhere and turns out it was my fuel pump. Didn’t get charged for anything.. not a Jeep though, it was a Tacoma. New dealership was nice and got it fixed immediately.

 

[Antonio]

Seeing this thread after I’ve been reading and following the OP original thread of the issues with his jeep, this is really an extremely poor and careless response from the dealership in terms of providing service and customer care! At no point have they made any effort whatsoever to show proper care of this jeep owner vehicle till the OP pointed out that the jeep was basically sitting out in the open, with no covers on crucial engine components, scratches on the vehicle etc etc, I understand dealerships have no control over getting parts shipped to them and so on with supply chains issue’s going on, but the negligence and careless management of the vehicle speaks volume! Personally i would def seek attorney advice at this point, to get this matter resolved in a professional manner before it’s going to drag out even more. I mean I give the OP ton of respect for being this patient and extremely smart documenting everything all along, as if it were me by now the dealership would be the one reaching out to an attorney!

 

[Rustynail11]

Until the OP tells us why the Jeep is there, it’s hard to help.

Why are the windows all rolled down? Why does the grill look like it’s bashed in? Can insurance get involved?

windows are down because the dealer put them down but then removed power components so they can be put up, grill isn't bashed is isn't connected at the top and is leaning forward. Not an insurance issue it is there for warranty repair

 

[Rustynail11]

...but no one can add the link

You could just as easily search for it as others

 

[1Evil55]

Gosh, why didn't I think of that?

 

[pnut]

Looking for some advice from the community.

My Jeep has been at the dealer for service for 62 days as of today (Doug Smith in American Fork, UT). For almost all of that time, it has been parked in the side lot, windows down (plastic taped over them), doors unlocked, most of the main electrical system removed, EGR system removed, fueling system disassembled, grille wedged in place, and more. There are also new scratches on the front fender.

Every week I get either "waiting on a part," "got the wrong part," or "waiting on tech to finish other repairs." Sometimes a combination. The only updates I have gotten have been from me physically stopping in the service department and waiting around, pushing for anything. The @JeepCares case manager has only been able to get the same from them. But now I haven't heard from Jeep in 10 days either.

Jeep claims I am out of lemon-law protection, but even so, ordering replacement would cost 10-15% more, and many options are still not available.

Do I leave negative reviews (earned) of the dealer online with photos of how they've left my Jeep? Will that cause them to sit on my Jeep even longer? Do I wait it out and just hope I have a Jeep by New Years? Do I do more than a weekly stop by the dealership and civilly ask for updates?

Any advice, opinions, or personal experience will be appreciated.

If it were me I would:
1) Talk to the service manager, and politely drive for a firm answer on what is the delay, and timing to finish. If not satisfaction then:
2) Take the topic to the dealer General Manager and or Owner. If no firm answer then:
3) Escalate to Jeep regional service supervisor (no I don't know how to find this person but did it years ago). If no satisfaction then
4) Hire a lawyer to drive closure. Nothing long duration or in court, hopefully just enough to push action. And also
5) Find as many leaders within Jeep organization I could online, contact them, be polite, and ask for help. Often times this can work.

After that, I would start to picket their dealership, post public notices, contact the media, and do everything to shake their tree.

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