1 star? ha! I would get these photos uploaded to any review site that I can with the dealer name and the service guy who assisted me. If they don't own up to it and do the right thing, I would go full-court press on their asses. Talk to the service manager and the dealership owner if need be and FCA North America, JC, the whole deal.
Ill go that route if the dealer refuses to correct their mistake. Ive looked at photos ive taken angled at the side and no scratches visible, I have an iPhone 11 and with the light paint you'd see a white line of a scratch mark + plus why the hell would I scratch up my 80k 392...I maybe this car but I aint made of money, this was a treat to myself for working hard and grinding. Rubicon has been my dream Jeep since 2015 (even though I got a Sahara in 2018)
Yep (a good dealership) he will know soon enough. Hope he doesn’t get the F.....U I got because it wasn’t noticed before leaving.
Also known as knuckle draggers.
I have a good relation with the service advisor (he was off today) so another advisor dealt with the Jeep. There were no advisor from what I saw, I went straight to the counter and asked for my key to the Jeep. My service advisor as a detailing company so he can tell if its fixable. but more than likely ill kick and scream for a new fender.
I have had no issues with this dealer (taken 2 of my vehicles + my parents have taken theirs). I figured sooner or later id have an issue but nothing like this. At least my tire/wheel didnt nearly come off like my dads did when they had it (different dealer we dont go to anymore)
Is there any chance the damage happened outside of the dealer? Was the Wrangler parked anywhere after the dealer? Maybe a idot rested a box on your fender while loading their trunk? Maybe dumb ass kids climbing on the truck? Definitely keep vehicles in garages if possible around Halloween.
Just at work on Friday for a few hours but with the color being light it would have jumped at me when I approach it. other than that it stays in the garage.
Are there security cameras at you workplace where you park?
None at the work place but my the Jeep is parked nearest to the door leading to my laundry room so the driver fender is the first thing I see leaving somewhere and when I walk to the door since the path is narrow with how wide the jeep is.
That sucks so much man! I would be unbelievably pissed. Hope they take care of it. Especially since I think what you broke it in taking it home on a long drive? Just unreal just had a it for days.Just got back from the local dealer (not Chapman) for its first oil change after the break in period. Just noticed (see photos below) the fender has scuffs scrapes and scratches…how do you damage a fender during an oil change let alone not clean up after yourself. Going to the dealer Monday to get this issue resolved, going to make them replace the fender with how new it is.
Yeah I drove from PA to FL in 2 days 1k miles, take to the dealer after the engine was probably broken in, and this is what I get. the 3.6L I didnt have to worry about breaking in as much but the 6.4L can be more complex and I want to ensure it lasts me along time especially with the V8 be like the manuals a dying breed.
