Does this windshield fix by dealer look acceptable?

noloc45

Well-Known Member
First Name
Gary
Joined
Nov 13, 2018
Messages
453
Reaction score
351
Location
Orlando, FL
Vehicle(s)
2019 JLUR, 2004 IS300
Occupation
QA Engineer/RPA Dev
Dealership replaced windshield to fix a whistling problem. Noise is gone so that’s cool. However, this is what they gave back to me. To me this is BS. Am I over reacting?

upload_2019-9-29_11-11-54.jpeg
Is that caulking? I gotta go look at mine, are they all caulking? I thought it was a nice rubber weather stripping of some sort.





Advertisement

 

Buckster

Well-Known Member
First Name
Matt
Joined
Jun 18, 2019
Messages
326
Reaction score
930
Location
Bradenton, FL
Vehicle(s)
'19 billet silver JLUR, '16 Grand Cherokee Overland, '12 BMW 328i cab
Occupation
Power Generation
Vehicle Showcase
1
I agree with most of the above. I would elevate this until I got satisfaction, but I would under no circumstances let them touch my Jeep again. Especially after they said they would have the same jack wagon “fix” it. I would be concerned about this person screwing with something else just for spite after being required to perform rework.
 

entropy

Well-Known Member
Joined
Sep 19, 2018
Messages
1,304
Reaction score
1,674
Location
Los Angeles
Vehicle(s)
Jeep Wrangler Sport S JL 2-D
Build Thread
Link
Occupation
Data Scientist
Jeep Cares already told me I had to go through the dealer. That was my first conversation
You should get your money back. Then take it to another dealer and get the job done. Elevate the issue as clearly "Jeep Doesn't Care"
 
OP
JDoty47

JDoty47

Well-Known Member
First Name
Jon
Joined
Jul 31, 2019
Messages
78
Reaction score
74
Location
Kentucky
Vehicle(s)
2018 Wrangler Unlimited JL
  • Thread starter
  • Thread Starter
  • #82
Is that caulking? I gotta go look at mine, are they all caulking? I thought it was a nice rubber weather stripping of some sort.
When I left it at the dealer it had the weatherstripping, when I got it back it had this crap. I think there actually is weatherstripping of some sort underneath. Still have not gotten any word from the dealer about what they are going to do. Service guy only wants to converse by text. I guess he's tired of other people yelling at him
 
OP
JDoty47

JDoty47

Well-Known Member
First Name
Jon
Joined
Jul 31, 2019
Messages
78
Reaction score
74
Location
Kentucky
Vehicle(s)
2018 Wrangler Unlimited JL
  • Thread starter
  • Thread Starter
  • #83
I agree with most of the above. I would elevate this until I got satisfaction, but I would under no circumstances let them touch my Jeep again. Especially after they said they would have the same jack wagon “fix” it. I would be concerned about this person screwing with something else just for spite after being required to perform rework.
I'm with you. I told Jeep Cares I didn't want to go back but they said thats what I had to do.
 

smokinjeep

Well-Known Member
First Name
jim
Joined
Mar 13, 2019
Messages
343
Reaction score
308
Location
MN
Vehicle(s)
2019 JL on order
Sleep with both the service managers and mechanics wives!!! At the same time!!!!

and if that doesn’t work, do they have any beloved pets?

I mean this is WAR!!
 

MALL R8D

Well-Known Member
First Name
Michelle
Joined
Jun 5, 2018
Messages
651
Reaction score
1,588
Location
Ohio
Vehicle(s)
2018 JL Unlimited Rubicon
I'm with you. I told Jeep Cares I didn't want to go back but they said thats what I had to do.
Did they see the pictures? Are they related to (or sleeping with) the person who did the install? Maybe it is both.
 
OP
JDoty47

JDoty47

Well-Known Member
First Name
Jon
Joined
Jul 31, 2019
Messages
78
Reaction score
74
Location
Kentucky
Vehicle(s)
2018 Wrangler Unlimited JL
  • Thread starter
  • Thread Starter
  • #88
Just confirmed with the dealership that they are ordering a new windshield (#4 I think) and will be having the SAME COMPANY INSTALL. Supposedly they have used them for 6 years and this is the first issue. Can't even begin to believe that
 

blnewt

Well-Known Member
First Name
Brad
Joined
Oct 8, 2018
Messages
3,440
Reaction score
3,293
Location
New Mexico
Vehicle(s)
2019 Jeep JL Sport S, 03 Toyota 4Runner, Infiniti G37, Toyota T100 (Retired 74 CJ-5, 80 CJ-7)
I'm mad as hell and this isn't even my Jeep, way to ruin my day!

G'luck w/ these shipdits!
 

viper88

Well-Known Member
First Name
Nick
Joined
Apr 22, 2018
Messages
3,209
Reaction score
2,960
Location
IL
Vehicle(s)
'19 JLR 2.0T
No way in hell would that be acceptable. See if they dealer will use a different installer. Or a different tech then the one who did the lousy work. Ask for a more experienced tech to do the next one. I'd send a email to the service manager and CC the owner of the dealership.
 

Advertisement




Mac Haik CDJR Georgetown
 



Advertisement
Top