Bubbles in Paint at Door Hinges

[J. Creeper]

Take a copy of the TSB in when you go to the dealers. Sometimes you have to educate them.

Okay. Thank you for your help.

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[BRuby]

You will get various answers and opinions in this 200+ thread from posters that actually have this corrosion problem and "others that simply speculate and completely BS you":

1 Some argue the warranty applies for only the basic 3 years
2 Some argue the body panels must have through hole perforations
3 Some argue their interpretation of the warranty wording is right
4 Fortunately they are all wrong and complete buffoons
5 Fortunately they no longer post their BS

We had corrosion fixed 3 times. Once claimed before 3 years. Second claimed after 3 years. Third claimed before 5 years - but work was completed after 5 years because of part backorder delays. All under warranty. All to different areas of the JL - but the JL now looks like new. Dealer is willing to pay me more than what I bought the JL for used 4-1/2 years ago.

Some dealers will not process this warranty claim at all. Other dealers will process your claim - then sub it out to a body shop. Other dealers will process your claim - then have their in-house body shop do the work.

Mine was subbed out 2x - then last time done by a completely different dealer with an in-house body shop I had never dealt with before.

My recommendation is still the same. Ignore the buffoon posts. Find a dealer willing to help you out and get this done. Otherwise after 5 years with no claim on record - you will have to pay for all the repairs and part replacements yourself. Pretty sure the total 3x repair costs are well over $20K.

 

[jetpuck73]

I just dropped mine off on Monday.

 

[funglenn]

This whole thing is why, as a JEEP lover it was hard for me but I had corrosion on 3 doors and my tailgate. It was repaired last year and they kept my car most of August 2022. September 2023 i noticed it came back. I sold the JEEP and moved onto something else the same month. I miss it but i cannot have this issue recurring and unless they replace the aluminum it will just keep happening. This is a great forum, but I will just get a TJ as a third fun car. Thankfully i got a good trade in amount, which is surprising, but this issue is not well known yet. It was a pleasure being on this forum.

 

[Flybaby]

Final update. It has been over a year since my paint job to take care of the bubbles in the paint on my JLU. The garage that did the work in Massillon, Ohio did a good job, and it has held up great. Just cleaned and put a coat of wax on before winter after running the Bantam Fall Fest, (which was very muddy) and the finish looks great. I hope all of you that have had the finish problems has as much luck with the repaint as I have had.

 

[JCutler]

2019 JLUR
All 4 doors previously repaired under corrosion warranty. Now all 4 doors, hinges, and hood have corrosion INCLUDING corrosion on the weld seems. The body shop quoted $14K of repairs, the delearship is only approving localized paint repair vs replacement of the panels like the TSB states. I've reached out to Jeep Cares and they are REFUSING to get involved or provide any assistance. Recommendations?

 

[cripton805]

2019 JLUR
All 4 doors previously repaired under corrosion warranty. Now all 4 doors, hinges, and hood have corrosion INCLUDING corrosion on the weld seems. The body shop quoted $14K of repairs, the delearship is only approving localized paint repair vs replacement of the panels like the TSB states. I've reached out to Jeep Cares and they are REFUSING to get involved or provide any assistance. Recommendations?

It might depend whether it is cheaper to repair or replace. In CA, labor rates are insane. It is probably cheaper to buy a new door than spend $100+ an hour repairing multiple panels, doors, hinges.

 

[brewtus98]

This whole thing is why, as a JEEP lover it was hard for me but I had corrosion on 3 doors and my tailgate. It was repaired last year and they kept my car most of August 2022. September 2023 i noticed it came back. I sold the JEEP and moved onto something else the same month. I miss it but i cannot have this issue recurring and unless they replace the aluminum it will just keep happening. This is a great forum, but I will just get a TJ as a third fun car. Thankfully i got a good trade in amount, which is surprising, but this issue is not well known yet. It was a pleasure being on this forum.

I'm with you. JL is gone. Still enjoying Jeeps through my TJs!

 

[funglenn]

Yep, at least the rust on my daughter's old TJ made sense--it was older than her. The corrosion on my JL, not so much....

 

[buffalo429]

I just discovered my 2020 JLU has the bubbling around all 4 hinges. Talked to my dealer and made an appointment for them to look at it. The person I talked to seemed to know the routine and was confident they would take care of this issue for me. C'est la vie!

 

[buffalo429]

I just discovered my 2020 JLU has the bubbling around all 4 hinges. Talked to my dealer and made an appointment for them to look at it. The person I talked to seemed to know the routine and was confident they would take care of this issue for me. C'est la vie!

The wheels are in motion. Had the dealer and body shop look at it. They body shop will forward their info to the dealer at which point it will be submitted to warranty. The body shop is scheduling out until mid Jan 24 at this point.

 

[Tilly420]

After originally bringing this issue up in 2020 at 65,000kms and being denied...I just got approval from FCA to replace all 4 doors and hinges on my 2018 wrangler at 180000kms. Stay persistent friends! worth noting they are not going to cover the hood or wind shield crown (wasnt happening to those panels in 2020) ... but it was over 8K in warranty work they just approved.

 

[MarkyMark]

It took 6 months but I finally got my daughter's 2018 Jeep Wrangler JLU Sport hinges replaced on all four doors, the hood, and the tailgate. Working with FCA / Stelantis "Customer Cares" (what a joke) was complete HELL.

I went through 4 different service advisors. . . none of them clearly read the notes of the one before, 2 of them didn't have v-mail, and 3 of them never responded in a timely fashion to either e-mail or v-mail. They also couldn't seem to get e-mail consistently. (The last guy, although clearly not empowered did consistently call me back when he said he would - I actually felt sorry for him.)

I finally managed to escalate to two different managers - which Customer Cares makes extremally difficult. . . not for the faint of heart to try to talk to someone in charge. The first one while very apologetic was obviously not empowered to do ANYTHING. The second one was also apparently not empowered to do anything and was also incredibly rude - completely lacking in any customer service training.

The only saving grace was Redlands CA Jeep dealership. The service manager right from the beginning took an interest in both helping my daughter out (this is her first car and she's only 16) as well as helping me (I live remote). Unfortunately he said that while he'd seen this before and agreed that it was under warranty he said if he approved it, FSA would just deny it and stick him with the cost. Throughout the process FSA kept trying to blame the dealership, but the manager was extremally responsive to them and me, so I know it was not his issue.

At roughly the 5 month mark (when I had ran out of steam), the dealership started escalating with his local area management and got the jeep approved for repairs.

I would strongly recommend Redlands CA Jeep Dealership. There service department has been very kind to my daughter and me as a remote parent, turning around the issues she has had extremally quickly. They also seem very knowledgeable of the Wranglers. Having dealt with several dealerships, I am nothing but impressed with them. (I also purchased an extended warranty for the jeep from them and they gave me a very fair price and their financing guy was also great to work with. (I have no connection to them except as a satisfied customer.)

The amount of time (numerous phone calls, e-mails, etc) as well as frustration that I went through on this was unspeakable and really tarnished my opinion of Jeep as a Company. So disappointed as the Jeep I bought for my daughter was my 4th Jeep. :-(

As an FYI, the Corrosion Warranty is for 5 years. . . I attached the details.

Also, if you truly get stuck, I know a very good Lemon Lawyer who works out of San Diego who helped me out on another issue and I'm sure would be happy to work with you. I was getting ready to engage him when Redlands Jeep came through. I'm happy to provide a referral if you want to DM me. (I also have no connection to him except as a satisfied customer.)

 

[#1 for me]

It took 6 months but I finally got my daughter's 2018 Jeep Wrangler JLU Sport hinges replaced on all four doors, the hood, and the tailgate. Working with FCA / Stelantis "Customer Cares" (what a joke) was complete HELL.

I went through 4 different service advisors. . . none of them clearly read the notes of the one before, 2 of them didn't have v-mail, and 3 of them never responded in a timely fashion to either e-mail or v-mail. They also couldn't seem to get e-mail consistently. (The last guy, although clearly not empowered did consistently call me back when he said he would - I actually felt sorry for him.)

I finally managed to escalate to two different managers - which Customer Cares makes extremally difficult. . . not for the faint of heart to try to talk to someone in charge. The first one while very apologetic was obviously not empowered to do ANYTHING. The second one was also apparently not empowered to do anything and was also incredibly rude - completely lacking in any customer service training.

The only saving grace was Redlands CA Jeep dealership. The service manager right from the beginning took an interest in both helping my daughter out (this is her first car and she's only 16) as well as helping me (I live remote). Unfortunately he said that while he'd seen this before and agreed that it was under warranty he said if he approved it, FSA would just deny it and stick him with the cost. Throughout the process FSA kept trying to blame the dealership, but the manager was extremally responsive to them and me, so I know it was not his issue.

At roughly the 5 month mark (when I had ran out of steam), the dealership started escalating with his local area management and got the jeep approved for repairs.

I would strongly recommend Redlands CA Jeep Dealership. There service department has been very kind to my daughter and me as a remote parent, turning around the issues she has had extremally quickly. They also seem very knowledgeable of the Wranglers. Having dealt with several dealerships, I am nothing but impressed with them. (I also purchased an extended warranty for the jeep from them and they gave me a very fair price and their financing guy was also great to work with. (I have no connection to them except as a satisfied customer.)

The amount of time (numerous phone calls, e-mails, etc) as well as frustration that I went through on this was unspeakable and really tarnished my opinion of Jeep as a Company. So disappointed as the Jeep I bought for my daughter was my 4th Jeep. :-(

As an FYI, the Corrosion Warranty is for 5 years. . . I attached the details.

Also, if you truly get stuck, I know a very good Lemon Lawyer who works out of San Diego who helped me out on another issue and I'm sure would be happy to work with you. I was getting ready to engage him when Redlands Jeep came through. I'm happy to provide a referral if you want to DM me. (I also have no connection to him except as a satisfied customer.)

From dealing with Jeep Cares these people are college students working part time to make money to get through college and not trained. Basically, to listen to complaints and go further if it's a worthy problem. In other words, they do the dirty work.

 

[MarkyMark]

From dealing with Jeep Cares these people are college students working part time to make money to get through college and not trained. Basically, to listen to complaints and go further if it's a worthy problem. In other words, they do the dirty work.

That wasn't my experience (based on voice). . . They just seemed like people who were not empowered and didn't care. . . . except for the last guy who clearly cared but was completely not empowered. One of them shared that FSA changed companies in the midst of all of this. However, it was obvious that there was no training, no accountability, no caring, no follow-up, and no infrastructure (v-mail, e-mail, etc) to support these folks. I work in customer service and this was some of the worst I've ever seen. . . .

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