Well I am getting my unit replaced Monday for a delamination issue (2 months into ownership). If the new one doesn't have the updated software I will be contacting @JeepCares . This is ridiculous for a 50k vehicle. I'm so frustrated with it. Thanks for your reply and glimmer of hope.Yes sir, I do believe so, for me its been a long three years. I resorted to listening to music from my iPhone 11 pro with the ear buds for the last year.
I don't really understand why FCA / Uconnect has not fixed this problem sooner, however after three years of dealer service visits, hours of frustration on the phone with Uconnect support and their representatives... I received the first over the air update which made everything worse..... I really didn't think things could get worse, but Uconnect totally failed.
FCA Uconnect was no help, they simply ignored my emails and calls.
My last resort was posting the five video's on my post here in the forums and @JeepCares responded asking for my vin number. I again explained my problems to @JeepCares and the next day I received a noticed from them that I should be on the lookout for for an over the air download.
I was driving for about 30 minutes and when I turned the vehicle off, a notice flashed on the Uconnect screen that I had an over the air download. I selected install and when I returned from lunch the download installed. This is the SECOND over the air update,, I noticed an immediate difference.
All systems were operating correctly.....
Backup camera with words and lines - Working.
AM / FM / XM - Working.
Off Road Pages . Working.
iPhone connects via Bluetooth - Working
iPhone connects via USB - Working
Maps - Working (I'm no long in the pacific ocean)
Phone - working (No longer calling 911 on its own)
So, the second update is a WIN.
I again just don't understand why FCA / Uconnect makes it so hard and frustrating to get the update / FIX. Also this is a common problem, the dealer sales and service have to know it exists. I personally have been complaining for three years.
My advise is contact @JeepCares and ASK for the update. Send them your issue, your vin, and pic of your JL Uconnect software version. ASK for the over the air update.
I hope this helps you. Tim