B9A recall is available!

[Evergreen]

I had mine done at Autonation Jeep West and went successfully.

Ha ha you were the one of the three. My Jeep is still there now…no luck

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[Gazelle]

I bring mine in tomorrow. Sure hope it's not one of the "glitchy" ones.

 

[ACgreen]

Mines at the dealership now getting this recall and the defroster recall done.

 

[tcncsu]

Ended up taking mine in this morning as well. They've already completed the defroster recall but they've already asked to keep it until tomorrow to have sufficient time for the battery recall.

 

[BXFXJeep]

Ended up taking mine in this morning as well. They've already completed the defroster recall but they've already asked to keep it until tomorrow to have sufficient time for the battery recall.

Same, I'm also getting an oil change done, it's over 6 months and it's at 40% life.

 

[melman]

I took mine in this morning. Got a call this afternoon said they can't complete the battery recall because they don't have a functioning outdoor charger and can't charge it to 90% . I offered to come charge it at a charge point near by and the refused to do it until they can charge it themselves . I'm trying a new dealer next week. This is ridiculous

 

[Panda Mafia]

Finished my recall.
Took one and a half days. Dropped it off 9 am. They did the first part on day one and started early on the second update on day two. Did have full battery ? at the drop off.
If you have Jeep app it will constantly send you notifications of battery charge and discharge etc.

 

[melman]

I took mine in this morning. Got a call this afternoon said they can't complete the battery recall because they don't have a functioning outdoor charger and can't charge it to 90% . I offered to come charge it at a charge point near by and the refused to do it until they can charge it themselves . I'm trying a new dealer next week. This is ridiculous

Exact same BS I was told. I offered to come charge it. They refused !!! Very rude about it actually. Trying a new Dealer Monday.

 

[BXFXJeep]

Finished my recall.
Took one and a half days. Dropped it off 9 am. They did the first part on day one and started early on the second update on day two. Did have full battery ? at the drop off.
If you have Jeep app it will constantly send you notifications of battery charge and discharge etc.

Same here a day and a half.

Now for the weirdness, a drive that normally would have sucked down 35-45% battery, only used about 25%.

Anyone noticed better range, I was always at the 20-21 mile range for these city trips.

It's 10C today vs the usual 4C, not sure if that is a factor, I'll fully charge tonight, and I'll know for sure when I do my run tomorrow morning.

At least I don't have to feel like a criminal like I did the last few months charging and parking next to structures, and other vehicles.

 

[Ron93YJ]

Got mine back this evening. First time back in the garage on the level 2 charger since November. I was hoping for a new battery.

 

[alphawolff]

Exact same BS I was told. I offered to come charge it. They refused !!! Very rude about it actually. Trying a new Dealer Monday.

The vehicle needs to be hooked up to a level 2 outdoor charger as part of the battery integrity test. Bringing it in fully charged just removed the need to charge it above 90% to begin the testing.

As I stated earlier a lot of shops might just not have the available exterior chargers to facilitate getting these recalls done in bulk. I can imagine a lot of mid-west dealerships only having one or two on the entire lot if they don't sell a lot of 4XE's.

 

[tcncsu]

Got mine back yesterday late-afternoon. It "passed" the battery recall with no issues, just took forever. Now it's back in FORM with a full tank of gas, so I'll still get to enjoy no full electric mode for a while!

 

[DuVader]

I had my 2021 Sahara 4xE B9A recall done on Monday, (3/4) but for me, it just created way more issues than I think they fixed. There are lots of things here that aren’t adding up, so wanted to see what others thought. I am a computer geek - not a mechanic - but these things are so ‘close’ to being a computer these days that I try and stay on top of what’s going on. That and I really don’t want my Jeep to go boom.

First - There seems to be come comments to charge the thing to 90% before taking it to the dealership. I talked to several people about this - I really don’t think this is a good idea. According to the procedure, the charging at the dealership is required to get the battery to a temperature they are expecting to start the testing. Second - if you pick up your jeep, and the battery isn’t charged, it’s most likely (imho) that they didn’t do the steps of the recall at all. Third - the testing takes at a minimum 8.5 hours of time to do - so if you get your Jeep back in less than that amount of time, something was skipped. Let me go through my thinking. (When I picked up my Jeep, the battery was completely dead which is what set me off trying to understand what’s what.)

The procedure requires the dealership to do the entire procedure outdoors. Not just for safety reasons, but because they want the vehicle to be at outdoor temps. (From my understanding.). This would take a minimum of 2 hours using a level 2 charger to get to 90% before they can start - and using a level 2 charger is another requirement of the B9A recall procedure. After that they flash. Then, while the Jeep is still plugged into a level 2 charger, they let it sit for three hours. All this time the Jeep can’t be touched. This includes opening doors. Apparently when you open a door the Jeep kinda ‘wakes up’. They want the thing ’sleeping’ for a solid 3 hours. Then they test it again for codes. Then another three hours of ‘sleeping’ - all while being plugged into the level 2 charger. After the second three hour period they test for codes again. All clear? Then you are good. But - this would also mean the battery is 100% charged - so when you pick up the thing it should be well above the 90% range unless they took it for a drive or something. Also - if you have the Jeep App you should see status for the charging. The entire process - two hours to get to 90%, two three hour testing/sleeping cycles, plus flashing and pulling codes - that’s at a minimum of 8.5 hours. Getting an oil change too? (I did - along with tire rotation and new wiper-blades) - that would add time to your service.

The importance of getting this particular recall right - given the ramifications of what it’s trying to fix, to me is paramount. The chances are I believe easy to see very very small that you might have an effected unit, but unless the procedure to test is done right, you ‘really’ won’t know, again in my humble opinion.

The cat is out of the bag as far as the dealer procedure for this thing - and I think it’s important for everyone to be somewhat diligent that they are in fact, getting their Jeep 4xE’s tested correctly.

My dealership, when asked the questions I was asking above, did agree to re-do the test. I have not scheduled a time yet to take my Jeep back in.

At the first attempt, I received my car back after only 8 hours of being at their shop - but I had the B9A recall (allegedly), the Defrost recall, oil change, multi-point inspection, tire rotation, and wiper blades. To me, I just don’t see how they completed the B9A recall given what the now public Dealer instructions state to do. Also, my battery was at zero percent charged when I picked it up.

I am wondering if anyone out there can please post the full instructions of the B9A procedure if they can get them - I believe that only one page in this thread has been posted. This would allow everyone to better know they have been properly serviced by their dealer.

I greatly appreciate being added to this forum and look forward to better days talking about the fun things that the Jeep (and the 4xE’s) can do.

 

[morph860]

for anyone that argues “Jeep dealers aren’t Stellantis so be mad at the dealers, not Stellantis” it’s clear to see a lot of animosity is because of how Stellantis treats their dealerships.

the fact you can’t clock working on 20 of these 4xe’s at the same time (charger logistics ignored) is silly!

It’s like the whole Southwest debacle that cancelled thousands of flights because the company was too cheap to upgrade their computer system costing them hundreds of millions of dollars.

Jeep wants to know what to do to keep market share? Fix the dealership - especially the service department experience.

The scissor jack that came with my last Grand Cherokee was bent and I got it replaced under warranty. The service advisor told me I had to drop it off because they had to have it in the shop for at least 2 hours or else they wouldn't get paid for the warranty job. I didn't understand what he meant at the time. But after reading this thread, I get it. Sounds like dealers are getting stuck on this B9A recall, but how many other jobs like the scissor jack replacement are out there?

 

[4xeRubiAZ]

Dropped my 4xe for the 2 recalls this morning at 9:40 am battery at 8% and they called me at 1pm it was ready for pickup. This is Chapman jeep in Scottsdale AZ.

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