B9A recall is available!

[alphawolff]

Mine is there now. I had to leave it overnight. The guys at the shop said that this fix is a joke. It takes a minimum of 8 hrs. They had to have the tech stay and work OT to finish. It is not feasible for anyone. I hope that it works.

Can confirm, if you bring your 4XE in with a depleted HV battery the recall itself will take quite literally 8.5-9 hours to complete. This doesn't including updating you HCP, AHCP, IDCM, PCM, or TCM that may also be required while it's here as more of a quality insurance thing rather than being recall related. The recent 4XE defroster recall had us do the same thing, so I imagine it'll become standard with all 4XE recalls going forward as there has been such a substantial amount of software updates released over the last few years they probably want to get every 4XE owner on the latest software revisions across the board to help reduce further issues down the line.

Anyway, the procedure is to charge the battery above 90%, flash the BPCM, perform an integrity check, let the vehicle sit for 3 hours, perform another integrity check, let the vehicle sit for another 3 hours, and perform a final integrity check. If the above mentioned modules have updates available they're also to be updated while it's here before doing the integrity checks.

If at any point the vehicle is disturbed during those two 3 hour periods (Simply unlocking the door with the fob counts) that entire 3 hour cycle must be repeated. The vehicle must also stay plugged in and charging throughout the entire procedure.

This recall is essentially identical to the Z11 recall we had to do with the hybrid Pacificas. That recall and this recall both somehow pay a lousy 0.6 hours to complete for the normal recall procedure. If you have to update all of the above mentioned modules the time jumps to about 1.8 hours or so. If somehow everything is already up to date, the charging and two 3 hour integrity tests only pay 0.2 hours.

Yeah, a recall that could potentially take 9 hours pays just over half an hour under normal circumstances, or an insulting twelve minutes of pay in the worst case. You can imagine what the technicians who will be working on your vehicle think about that. Note this recall *must be completed outside*, as they might randomly catch on fire. Most dealers only have a handful of exterior level 2 chargers available and they are constantly being used for other vehicles, be it sales or other customer vehicles. It's standard procedure to charge hybrids after service if we have the ability/time to do so, so they're in hot demand. The lot porters will also unplug vehicles to plug in other vehicles if sales needs them charged, which obviously creates a whole other headache.

My dealership has 5 total exterior chargers, ones broken, and the rest are constantly in use. I've got one in my own bay for diagnostic purposes, but as stated we can't use that one. This is probably a blessing as most guys would simply not do the recall before they let a vehicle take up a bay for 9 hours without getting paid for it to be there. Most dealers are busy as hell, and we need the bays to get other jobs done.


Despite all of the above, the recall still states that the cause of failure hasn't even been identified, so this entire thing is just blowing smoke to make it seem like they're fixing the issue. Stellantis is laughing all the way to the bank with this one lads. Do not be surprised if the dealer tells you they can't do the recall due to time constraints, lack of chargers, or simply technician availability. I'm one of two hybrid technicians at my shop and I frankly don't have the time to stop what I'm doing and babysit a vehicle for 9 hours.

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[Ron93YJ]

Can confirm, if you bring your 4XE in with a depleted HV battery the recall itself will take quite literally 8.5-9 hours to complete. This doesn't including updating you HCP, AHCP, IDCM, PCM, or TCM that may also be required while it's here.

The procedure is to charge the battery above 90%, flash the BPCM, perform an integrity check, let the vehicle sit for 3 hours, perform another integrity check, let the vehicle sit for another 3 hours, and perform a final integrity check. If the above mentioned modules have updates available they're also to be updated while it's here.

If at any point the vehicle is disturbed during those two 3 hour periods (Simply unlocking the door with the fob counts) that entire 3 hour cycle must be repeated. The vehicle must also stay plugged in and charging throughout the entire procedure.

This recall is essentially identical to the Z11 recall we had to do with the hybrid Pacificas. That recall and this recall both somehow pay a lousy 0.6 hours to complete for the normal recall. If you have to update all of the above mentioned modules the time jumps to about 1.6 hours. If somehow everything is already up to date, the charging and two 3 hour integrity tests only pay 0.2 hours.

Yeah, a recall that could potentially take 9 hours pays just over half an hour under normal circumstances. You can imagine what the technicians who will be working on your vehicle think about that. Note this recall *must be completed outside*, as they might randomly catch on fire. Most dealers only have a handful of exterior level 2 chargers available and they are constantly being used for other vehicles, be it sales or other customer vehicles. It's standard procedure to charge hybrids after service if we have the ability/time to do so, so they're in hot demand. The lot porters will also unplug vehicles to plug in other vehicles if sales needs them charged, which obviously creates a whole other headache.

My dealership has 5 total exterior chargers, ones broken, and the rest are constantly in use. I've got one in my own bay for diagnostic purposes, but as stated we can't use that one. This is probably a blessing as most guys would simply not do the recall before they let a vehicle take up a bay for 9 hours without getting paid for it to be there. Most dealers are busy as hell, and we need the bays to get other jobs done.


Despite all of the above, the recall still states that the cause of failure hasn't even been identified, so this entire thing is just blowing smoke to make it seem like they're fixing the issue. Stellantis is laughing all the way to the bank with this one lads. Do not be surprised if the dealer tells you they can't do the recall due to time constraints, lack of chargers, or simply technician availability.

I take it you work at a Jeep dealership?

 

[alphawolff]

I take it you work at a Jeep dealership?

Since 2016. Level 3, double master certified.

 

[Ron93YJ]

Since 2016. Level 3, double master certified.

Any idea how many they expect to fail this initial phase? I’d hope they wouldn’t be blowing smoke with how serious this issue could be. But it’s also concerning that the cause of the failure hasn’t been identified.

 

[BXFXJeep]

Can confirm, if you bring your 4XE in with a depleted HV battery the recall itself will take quite literally 8.5-9 hours to complete. This doesn't including updating you HCP, AHCP, IDCM, PCM, or TCM that may also be required while it's here as more of a quality insurance thing rather than being recall related. The recent 4XE defroster recall had us do the same thing, so I imagine it'll become standard with all 4XE recalls going forward as there has been such a substantial amount of software updates released over the last few years they probably want to get every 4XE owner on the latest software revisions across the board to help reduce further issues down the line.

Anyway, the procedure is to charge the battery above 90%, flash the BPCM, perform an integrity check, let the vehicle sit for 3 hours, perform another integrity check, let the vehicle sit for another 3 hours, and perform a final integrity check. If the above mentioned modules have updates available they're also to be updated while it's here before doing the integrity checks.

If at any point the vehicle is disturbed during those two 3 hour periods (Simply unlocking the door with the fob counts) that entire 3 hour cycle must be repeated. The vehicle must also stay plugged in and charging throughout the entire procedure.

This recall is essentially identical to the Z11 recall we had to do with the hybrid Pacificas. That recall and this recall both somehow pay a lousy 0.6 hours to complete for the normal recall procedure. If you have to update all of the above mentioned modules the time jumps to about 1.8 hours or so. If somehow everything is already up to date, the charging and two 3 hour integrity tests only pay 0.2 hours.

Yeah, a recall that could potentially take 9 hours pays just over half an hour under normal circumstances, or an insulting twelve minutes of pay in the worst case. You can imagine what the technicians who will be working on your vehicle think about that. Note this recall *must be completed outside*, as they might randomly catch on fire. Most dealers only have a handful of exterior level 2 chargers available and they are constantly being used for other vehicles, be it sales or other customer vehicles. It's standard procedure to charge hybrids after service if we have the ability/time to do so, so they're in hot demand. The lot porters will also unplug vehicles to plug in other vehicles if sales needs them charged, which obviously creates a whole other headache.

My dealership has 5 total exterior chargers, ones broken, and the rest are constantly in use. I've got one in my own bay for diagnostic purposes, but as stated we can't use that one. This is probably a blessing as most guys would simply not do the recall before they let a vehicle take up a bay for 9 hours without getting paid for it to be there. Most dealers are busy as hell, and we need the bays to get other jobs done.


Despite all of the above, the recall still states that the cause of failure hasn't even been identified, so this entire thing is just blowing smoke to make it seem like they're fixing the issue. Stellantis is laughing all the way to the bank with this one lads. Do not be surprised if the dealer tells you they can't do the recall due to time constraints, lack of chargers, or simply technician availability. I'm one of two hybrid technicians at my shop and I frankly don't have the time to stop what I'm doing and babysit a vehicle for 9 hours.

Generally in the technology space techs aren't paid during the dead space between updates etc, they are expecting to manage their time or someone spells out how to manage their time if they can't figure it out.

So for instance before network updates and installs, a tech would be working on multiple machines at the same time, sometimes dozens in the case of Y2K etc, so if a software(image) took hours to install/setup, they just initiate the process, and move on to another machine, or something else, then circle back.

Ford seems to understand the bottle neck of the current dealership model, and the conflicts among sales and service etc, and just want dealerships to be highly efficient service centres,. something that cannot happen if sales is in the same space.

Personally the best sales experience is not setting foot in a dealership, and doing everything online, I've done this with the last 4 Wranglers, I strike a deal after a couple of emails, finalize with a phone call, show up pay and leave, the last two I did trades, show up with the trade, hand over the keys, jump in the new one, leave, well switch plates, I always keep my plate.

Service was always a subpar experience, luckily I rarely ever had to take the Wranglers back to the dealership for anything over the last 3 decades, there were a few recalls, a few of them I just ignored, but the game has changed with the EVs and modern cars in general, they are computers with wheels, some with more bugs than others.

 

[alphawolff]

Any idea how many they expect to fail this initial phase? I’d hope they wouldn’t be blowing smoke with how serious this issue could be. But it’s also concerning that the cause of the failure hasn’t been identified.

If it's anything like the Z11 then around 1%. Of the hundred or so I did only a single one ever failed the test. The battery for the one that failed took like 45 days to come in, though.

@BXFXJeep

Honestly couldn't agree more. Unfortunately on every warranty repair such as this we have to "Run time" on the job in order to get paid. Our system uses digital time keeping, and we can only run time on one vehicle and one repair line at a time. Some older systems like Reynolds had time machines you could easily punch on and off of to meet this requirement. Since we're digital this means we are constantly stopping what we're doing and running back to our desk to stop and start running time on different lines and repair orders.

I personally try to run warranty time on vehicles nonstop throughout the day regardless if I'm going to get the vehicle into the shop that day, which is the exact opposite of Stellantis' intention here. They want the tech running time the second they start working on the vehicle and to stop when it's repaired/you move on to something else. This leads to an incredibly high amount of "wasted punch time" where you're running time you won't be paid for when you could be running it on a different vehicle. Some vehicles like Wagoneers can quite literally have 12 RSU's and recalls on one ticket that all pay & require 0.2-0.3 each. That's a very annoying amount of monitoring to properly finish the ticket and get it closed.

Stellantis, and I'm sure other manufactures, are looking for any reason whatsoever to get out of paying the dealership for warranty repairs so paperwork has to be done to a T. It gets even messier when you ask for compensation for straight time spent to diagnose a vehicle. Just today I had a 1.5 hour S/T diagnostic claim kicked back on vehicle because, and I quote, "A level 3 technician shouldn't require this long to diagnose". For reference it was a faulty ABS module on a Grand Wagoneer with 4000 miles on it that would randomly throw codes for the L/F speed sensor while driving. The actual fault was the module itself, as the sensor supply voltage would drop down to 1-2v or so when you smack on it, aka hitting bumps while driving. Takes a bit to figure that one out, and I diagnosed it without replacing the sensor erroneously like most would've done. Getting paid for diagnostic work is an absolute pain in the ass when it comes to warranty, so it's not surprising when you have dealers throwing parts at a problem until the issue is fixed.

The warranty clerks at Stellantis haven't a damn clue of what the technician has to deal with and they pull warranty times straight out of their ass. I don't think paying a technician less because they are more qualified is a smart strategy in a field where there's already a massive personal shortage.

Sorry for the rant.

Sadly the vehicle owner is the one who truly has to suffer for it at the end of the day, as the manufacture couldn't give less of a rat's ass about the dealer or the customer so long as they've already gotten their money.

 

[dcm80401]

Nice!

Question: Your signature shows a 2022 4xe, and a 2023 4xe. I was under the impression (probably the WRONG impression) that only 2021 model years were affected. Was this your 2022 4xe that was recalled?

Yes the 2022

 

[femrocket7]

The Service Manager finally called me yesterday afternoon to say that the recall was completed successfully. To say that they were more than frustrated was an understatement.
Now to wait for them to find the problem with the Ser 4wd, lack of coolant, and the fact that the engine did not come on when they opened the hood. GRRRRRR. So, disappointed in JEEP!!!!

 

[Mgg253]

If it's anything like the Z11 then around 1%. Of the hundred or so I did only a single one ever failed the test. The battery for the one that failed took like 45 days to come in, though.

@BXFXJeep

Honestly couldn't agree more. Unfortunately on every warranty repair such as this we have to "Run time" on the job in order to get paid. Our system uses digital time keeping, and we can only run time on one vehicle and one repair line at a time. Some older systems like Reynolds had time machines you could easily punch on and off of to meet this requirement. Since we're digital this means we are constantly stopping what we're doing and running back to our desk to stop and start running time on different lines and repair orders.

I personally try to run warranty time on vehicles nonstop throughout the day regardless if I'm going to get the vehicle into the shop that day, which is the exact opposite of Stellantis' intention here. They want the tech running time the second they start working on the vehicle and to stop when it's repaired/you move on to something else. This leads to an incredibly high amount of "wasted punch time" where you're running time you won't be paid for when you could be running it on a different vehicle. Some vehicles like Wagoneers can quite literally have 12 RSU's and recalls on one ticket that all pay & require 0.2-0.3 each. That's a very annoying amount of monitoring to properly finish the ticket and get it closed.

Stellantis, and I'm sure other manufactures, are looking for any reason whatsoever to get out of paying the dealership for warranty repairs so paperwork has to be done to a T. It gets even messier when you ask for compensation for straight time spent to diagnose a vehicle. Just today I had a 1.5 hour S/T diagnostic claim kicked back on vehicle because, and I quote, "A level 3 technician shouldn't require this long to diagnose". For reference it was a faulty ABS module on a Grand Wagoneer with 4000 miles on it that would randomly throw codes for the L/F speed sensor while driving. The actual fault was the module itself, as the sensor supply voltage would drop down to 1-2v or so when you smack on it, aka hitting bumps while driving. Takes a bit to figure that one out, and I diagnosed it without replacing the sensor erroneously like most would've done. Getting paid for diagnostic work is an absolute pain in the ass when it comes to warranty, so it's not surprising when you have dealers throwing parts at a problem until the issue is fixed.

The warranty clerks at Stellantis haven't a damn clue of what the technician has to deal with and they pull warranty times straight out of their ass. I don't think paying a technician less because they are more qualified is a smart strategy in a field where there's already a massive personal shortage.

Sorry for the rant.

Sadly the vehicle owner is the one who truly has to suffer for it at the end of the day, as the manufacture couldn't give less of a rat's ass about the dealer or the customer so long as they've already gotten their money.

for anyone that argues “Jeep dealers aren’t Stellantis so be mad at the dealers, not Stellantis” it’s clear to see a lot of animosity is because of how Stellantis treats their dealerships.

the fact you can’t clock working on 20 of these 4xe’s at the same time (charger logistics ignored) is silly!

It’s like the whole Southwest debacle that cancelled thousands of flights because the company was too cheap to upgrade their computer system costing them hundreds of millions of dollars.

Jeep wants to know what to do to keep market share? Fix the dealership - especially the service department experience.

 

[alphawolff]

for anyone that argues “Jeep dealers aren’t Stellantis so be mad at the dealers, not Stellantis” it’s clear to see a lot of animosity is because of how Stellantis treats their dealerships.

the fact you can’t clock working on 20 of these 4xe’s at the same time (charger logistics ignored) is silly!

It’s like the whole Southwest debacle that cancelled thousands of flights because the company was too cheap to upgrade their computer system costing them hundreds of millions of dollars.

Jeep wants to know what to do to keep market share? Fix the dealership - especially the service department experience.

Probably the main issue is the entire automotive industry is the last bastion of pure capitalism.

The guy selling you your car? Commission based
The guy advising you on repairs your car needs? Commission based
The guy physically repairing your vehicle? Commission based

Then add on that the manufacturer wants to pay as little as possible to the above 3 to get the most profit themselves you can see where the customer satisfaction problem stems from. Too many hands in the pots at the end of the day. A lot of people simply don't have a choice but to take their vehicle to the dealer, either. Especially with how complex modern vehicle systems are.

 

[finn1969]

Since 2016. Level 3, double master certified.

I can't believe this is even legal to only pay a technician 1/2 hour for a 9 hour job. I like to wrench myself, but appreciate those who do this for a living. I can even understand some of the higher prices for oil changes and stuff, but recalls should certainly be paid accordingly.

Sorry to hear you guys get screwed doing these types of services.

 

[BXFXJeep]

I can't believe this is even legal to only pay a technician 1/2 hour for a 9 hour job. I like to wrench myself, but appreciate those who do this for a living. I can even understand some of the higher prices for oil changes and stuff, but recalls should certainly be paid accordingly.

Sorry to hear you guys get screwed doing these types of services.

The 9 hour job involves,
2 hours charging
Run some processes
3 hours sleeping
Run some processes
3 hours sleeping
Run some processes

= 9 hours the vehicle

This actually sounds like a typical workday of bureaucrats.

 

[Evergreen]

I’m currently going through the recall. Day 3. They have four jeeps that they’ve done and only one of the three Jeeps is able to take the software. Essentially what’s happening is it gets partway through and says the batteries too cold which it is not. I’m in the Denver area and it’s been in the 60s. My local dealerships been on the phone with the engineers to try to figure it out.

Looks like the software is a bit glitchy.

 

[BXFXJeep]

Glitchy software is par for the course with Jeep

 

[dcm80401]

I’m currently going through the recall. Day 3. They have four jeeps that they’ve done and only one of the three Jeeps is able to take the software. Essentially what’s happening is it gets partway through and says the batteries too cold which it is not. I’m in the Denver area and it’s been in the 60s. My local dealerships been on the phone with the engineers to try to figure it out.

Looks like the software is a bit glitchy.

I had mine done at Autonation Jeep West and went successfully.

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