Audio system issue - cutting in and out

[JGoodhue]

My Wrangler JL does not even have 400 miles on it and I just experienced it tonight on my way home from work. (Music cut out and no lines on backup camera. Very frustrating to be having a issue like this on a $54,000 vehicle. Maybe they should not have switched to alpine brand. Had 2 JK Jeeps in the past and still have 1 and never had any issue. Does anyone know anything more? I tried the resets with no luck. I did get a software update from uconnect the other day. Not sure what it was for but I did it. If it was for this issue it didn’t fix it. I share all of your frustration on this matter and they better get it fixed fast.

Mine has 55 miles!! Your part of the club! Jeep should give free KY with every one sold!

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[RIC3BOY]

Here you go everyone:

From the 5thGenRam forum: https://5thgenrams.com/community/threads/annoying-uconnect-glitches.2098/#post-56420

TSB# 08-091-18 (https://www.dropbox.com/s/lvko1eeesqajou5/Radio and Back-up Camera Enhancements.pdf?dl=0)

Specifically outlines audio cutting in/out. However, this apparently only affects 2019 RAM 1500s and 2019 Jeep Cherokees. This TSB was released November 5 2018, and outlines bringing the software revision to 1828.08.






Radio and Back-up Camera Enhancements.pdf




Sign in

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NUMBER:

08-091-18 REV. C

GROUP:

08 - Electrical

DATE:

November 5, 2018

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or

transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-091-18 REV. B, DATED NOVEMBER

02, 2018, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE

HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE, ADDITIONAL SYMPTOM/CONDITIONS,

AND ADDING A CAMERA LOPS.

SUBJECT:

Radio and Back-up Camera Enhancements

OVERVIEW:

This bulletin involves updating the radio software level to 1828.08

MODELS:

2019 (DT) RAM 1500 Pickup

2019 (KL) Jeep Cherokee

NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA,

APAC, EMEA and LATAM.

NOTE: This bulletin applies to DT vehicles built on or before November 01, 2018 (MDH

1101XX) equipped with one of the following radios:

This bulletin applies to KL vehicles built on or before October 15, 2018 (MDH 1015XX)

equipped with one of the following radios:

•

Uconnect 3 with 5” Display (Sales Codes UAA, UCA or UJA)

•

Uconnect 4 with 8.4” Display (Sales Codes UAM, UCM, UDM, UGM or UJM).

•

Uconnect 4 with 7” Display (Sales Codes UAG, UCG, UDG, UJG, ULG or UGG).

SYMPTOM/CONDITION:

Customers may experience one or more of the following:

•

**Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-

02-D3) DT only.**

•

Audio cutting in and out during memory recall.

•

Ring tone too loud.

•

AM/FM volume fluctuates.

•

While in CarPlay

T

or AndroidAuto

T

Google

T

maps showing wrong location.

•

Phone disconnected after first call.

•

Black screen or White screen with vertical lines.

•

Personal Identification Number (PIN) clears and volume locked while KeySense is used.

•

Audio static while in SXM/SAT modes.

•

Echo heard during Bluetooth phone calls.

•

The radio is locked up.

•

The radio remains on after ignition has been turned off.

•

The radio resets.

•

The radio screen turns black.

•

Intermittently requires an anti-theft code to be entered.

DIAGNOSIS:

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in

TechCONNECT, verify all related systems are functioning as designed. If DTCs or symptom

conditions, other than the ones listed above are present, record the issues on the repair order and

repair as necessary before proceeding further with this bulletin.

If the customer describes the symptom/condition listed above, perform the Repair Procedure.

REPAIR PROCEDURE:

NOTE: An 8 GB USB flash drive is required for this update. It is also recommended to use a

quality, name brand flash drive over a generic USB flash drive.

1. Has a

8 GB

USB flash drive been created?

•

YES >>> Proceed to

Step 11

.

•

NO >>> Proceed to

Step 2

.

2. Perform the following steps to format the USB flash drive

(Fig. 1)

.

a. Select “FAT32” format.

b. Select “Default allocation size” under Allocation Unit Size.

c. Select “Quick Format” under Format Options.

d. Click “Start”.

3. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information

>Dealer software downloads to download the files.

Fig. 1

Formatting The USB Flash Drive

08-091-18 REV. C -2-

4. If a security message appears “Do you want to view only the web page content that was

delivered securely?”

(Fig. 2)

. Press “No” to continue.

NOTE: If the software cannot be downloaded, make sure you have proper security access. If

not, have the Service Manager or Shop Foreman download the software update.

5. Use a blank USB flash drive with at least 8 GB of space. Follow the on-screen instructions to

download the software files.

6. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”

radial button for all downloads

(Fig. 3)

.

Fig. 2

Pop-Up Security Message

Fig. 3

MAC Download Steps

-3-

08-091-18 REV. C

7. Be sure to download the file to your PC’s desktop and open it

(Fig. 4)

.

8. Extract the downloaded file to the USB flash drive

(Fig. 5)

.

NOTE: It may take a few minutes for an accurate extract time to be displayed.

9. Once the file is extracted to the USB flash drive flash drive, it is recommended to label the USB

flash drive with the bulletin number and proper radio Sales Code.

CAUTION! Eject the USB flash drive properly from your PC. Failure to eject the USB flash

drive properly may result in an improper file byte size and cause the update to

not fully download.

Fig. 4

Extracted File

NOTE: The USB should only contain a folder labeled “18000000” on it after files are

extracted to it.

Fig. 5

Extract File To USB

08-091-18 REV. C -4-

 

[cbournis]

Just called Jeep customer care.... My Wrangler has the latest software according to them... So they wont let me download this latest version.... Not happy... Why do i need to wait weeks for a service appointment and be inconvenienced for something i can do myself?>??????

 

[JeepCares]

Hi Everyone,

If you have not done so already, please send our team a private message with your VIN, mileage, and dealer. We would like to document this concern and investigate further.

Darlene
Jeep Social Care Specialist

 

[Gulo gulo]

Having the problem of audio cutting out. Seems related to temperature. Only does it when it is cold outside, but does not always do it when it is cold.
Took Jeep to dealer. They said bring it back when it was doing it.
Brought back next day. Dealer ran diagnostics. Dealer says:
Radio is bad. Jeep knows about this problem, and quit using Panasonic products in early 2018 because of it.
Radio needs replaced. Dealer must get approval from Jeep to replace the radio. Replacement radio - if Jeep gives permission to replace - may take days, weeks, or longer to arrive, and may have the same problem as this one.
Currently in limbo, awaiting call to learn if Jeep approved replacement of the radio.

 

[Pic18]

Having the problem of audio cutting out. Seems related to temperature. Only does it when it is cold outside, but does not always do it when it is cold.
Took Jeep to dealer. They said bring it back when it was doing it.
Brought back next day. Dealer ran diagnostics. Dealer says:
Radio is bad. Jeep knows about this problem, and quit using Panasonic products in early 2018 because of it.
Radio needs replaced. Dealer must get approval from Jeep to replace the radio. Replacement radio - if Jeep gives permission to replace - may take days, weeks, or longer to arrive, and may have the same problem as this one.
Currently in limbo, awaiting call to learn if Jeep approved replacement of the radio.

Interesting that they quit using Panasonic products in early 2018. I wonder what they use now.

 

[Trailhead Girl]

Post a picture of the software version.... There is a duplicate thread in the main problem page also with more information

Charlie,
Can you please give a link for the duplicate thread?
Thanks!

 

[natedoggg101]

Having the problem of audio cutting out. Seems related to temperature. Only does it when it is cold outside, but does not always do it when it is cold.
Took Jeep to dealer. They said bring it back when it was doing it.
Brought back next day. Dealer ran diagnostics. Dealer says:
Radio is bad. Jeep knows about this problem, and quit using Panasonic products in early 2018 because of it.
Radio needs replaced. Dealer must get approval from Jeep to replace the radio. Replacement radio - if Jeep gives permission to replace - may take days, weeks, or longer to arrive, and may have the same problem as this one.
Currently in limbo, awaiting call to learn if Jeep approved replacement of the radio.

It is not related to cold weather, some ppl in Florida are experiencing it...

 

[cbournis]

https://www.jlwranglerforums.com/forum/threads/audio-cutting-in-and-out.16942/

Charlie,
Can you please give a link for the duplicate thread?
Thanks!

 

[Brent]

I had the audio cutting out on my one week old Wrangler JL Sahara. I followed these steps from the RAM forum, and it fixed the problem.

 

[IPvFletch]

I had the audio cutting out on my one week old Wrangler JL Sahara. I followed these steps from the RAM forum, and it fixed the problem.

Brent, which size screen do you have? I have the 7" and this did nothing. I tried it with the steering controls Phone+VR, and I also tried it again with the Volume/Scan buttons on the stereo. Neither one did anything after 30s, and the U-Connect screen never turned black or appeared to have reset, either. This may not work on the 7" screens I wonder.

 

[Brent]

Brent, which size screen do you have? I have the 7" and this did nothing. I tried it with the steering controls Phone+VR, and I also tried it again with the Volume/Scan buttons on the stereo. Neither one did anything after 30s, and the U-Connect screen never turned black or appeared to have reset, either. This may not work on the 7" screens I wonder.

 

[Brent]

8.4 screen...sorry, I should have mentioned that.

 

[natedoggg101]

I had the audio cutting out on my one week old Wrangler JL Sahara. I followed these steps from the RAM forum, and it fixed the problem.

Tried it, tried and tried it, again and again and again.... Doesn't work.

 

[JeepCares]

My Wrangler JL does not even have 400 miles on it and I just experienced it tonight on my way home from work. (Music cut out and no lines on backup camera. Very frustrating to be having a issue like this on a $54,000 vehicle. Maybe they should not have switched to alpine brand. Had 2 JK Jeeps in the past and still have 1 and never had any issue. Does anyone know anything more? I tried the resets with no luck. I did get a software update from uconnect the other day. Not sure what it was for but I did it. If it was for this issue it didn’t fix it. I share all of your frustration on this matter and they better get it fixed fast.

Hi Rmartinson,
We truly apologize that you are experiencing this. Please send us a private message so we can have this documented and escalated to the appropriate team for further handling.
Lydia
Jeep Social Care Specialist

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