Audio cutting in and out

  1. eugene

    eugene Well-Known Member

    First Name:
    Gene
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    JLUR Ocean Blue
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    This morning I got into my JL after remote starting it ( I’ve done this before) and I get in and the audio is on SXM and cutting in and out. I thought maybe it had something to do with SXM so I plugged in my phone and started Spotify to play a song. Same thing, about every 4-5 seconds the audio pauses for .5 seconds then comes back. Very frustrating, only 550 miles and 13 days of ownership.

    Anyone have any idea how I can fix it?
     
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  2. OP
    OP
    eugene

    eugene Well-Known Member

    First Name:
    Gene
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    Got in my car for lunch and it wasn’t doing
    It. Only tbkng I can think of is that it was 35F this morning and right now it’s 50.
     
  3. Lak7

    Lak7 Member

    First Name:
    Tim
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    2018 JL Wrangler Unlimited Sport S
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    There is a known issue with the radio volume changing.
    The current "fix" is to switch to AM and back - see if that sounds better.
     
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  4. JeepCares

    JeepCares Well-Known Member

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    Keep us updated on this in the future, eugene. Our team is available via direct message and will help however we can with any concerns.

    Jasmine
    Jeep Social Care Specialist
     
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  5. OP
    OP
    eugene

    eugene Well-Known Member

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    Gene
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  6. OP
    OP
    eugene

    eugene Well-Known Member

    First Name:
    Gene
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    The volume wasn’t changing, it was cutting in and out.
     
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  7. Woodynj

    Woodynj Well-Known Member

    First Name:
    Justin
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    2018 JL Sahara
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    I listen to Sirius 99% of the time and thought it was just the signal. Guess not. Great. Add this to the list.

    FYI Darleen @JeepCares
     
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  8. IPvFletch

    IPvFletch Well-Known Member

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    Kevin
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    Press the HD button and see if you can turn off HD radio. That might be the culprit.
     
  9. LLRubylady

    LLRubylady Well-Known Member

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    I have the same thing. The audio keeps cutting in and out. It's not just the satellite radio.
     
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  10. old8tora

    old8tora Banned

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    It's the geography and the mountains .
     
  11. Oscar16

    Oscar16 Well-Known Member

    First Name:
    Matt
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    Mine has shut off on me when remote start it once and didn’t know why. Never did besides that time. Other day volume didn’t work on radio or Sirius for like a hour. No clue why. Let us know if anyone figured out the problem. I did the update on radio wondering if that is problem.
     
  12. JeepCares

    JeepCares Well-Known Member

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    Hello all,

    I came across this newly released TSB that May address the audio concerns with your vehicles.. Please visit your local dealer for more details regarding this procedure.

    **Note this TSB will only applies to the 5" & 7" systems.**


    upload_2018-11-2_12-28-5.png

    upload_2018-11-2_12-30-7.png
    Please let us know if these addresses your concerns.

    Lamar
    Jeep Social Care Specialist
     
  13. OP
    OP
    eugene

    eugene Well-Known Member

    First Name:
    Gene
    Vehicle(s):
    JLUR Ocean Blue
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    I have the 8” system
     
  14. Oscar16

    Oscar16 Well-Known Member

    First Name:
    Matt
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    2019 Jeep Wrangler unlimited Sahara
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    I also have the 8.4
     
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