Keyless Enter 'n go - 2018 JL Sport

[ThirtyOne]

Trade for a Sport S

Not a bad suggestion, but that still doesn't get Proximity Entry. Keyless Enter and Go is either the same as Proximity Entry or it is not. If the argument is that it is, then anything less than that doesn't really solve the problem.

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[Sean L]

Not a bad suggestion, but that still doesn't get Proximity Entry. Keyless Enter and Go is either the same as Proximity Entry or it is not. If the argument is that it is, then anything less than that doesn't really solve the problem.

There are people arguing on this thread that just having the remote power locks qualifies as "Keyless" rather than jumping all the way up to Proximity entry. Honestly this is all a very frivolous argument, as Jeep has made several changes to what they have been advertising as available for the wrangler's optional equipment. I think OP has latched on to the fact that a push button starter has always had power locks and proximity entry in other FCA Vehicles just a little bit too hard.

 

[TankGirl]

I am the woman with 4 kids that purchased a sport thinking it had keyless entry.I gave up my SUV for this JL because I wanted something fun, something that allowed me to spend more time with my spouse and it seemed like a great way to do it as the Sport wasn't giving up much compared to my SUV.

What lead me to think the Sport would have Keyless entry when it has manual windows?

• The window sticker said it had Keyless Enter-N-Go
• During the test drive and showing of the Jeep I was never once handed the key.
• The doors were all unlocked when I went to view it.
• I was given the key AFTER I paid for the Jeep.

I did not discover the Jeep didn't have this feature until I tried to lock the doors, which wasn't right away because I park in the garage and rarely go anywhere. I was just going to deal with it for now and add it later. It wasn't until I saw this post that I decided to look into it and see what, if anything, Jeep could do. I haven't owned a Jeep since I was a teen and even then it was a Cherokee so no, I don't know all base models have manual locks. This Jeep had bluetooth, backup camera and push start so I wouldn't have guessed keyless entry to be so outside of the box for the Sport. When I spoke to Jeep (to which I did record the call) they stated that Keyless entry-n-go is unlocking the doors with the push of a button on the fob. Awesome, except my key has no buttons for unlocking or locking. Its a physical key that must go into the lock to unlock the doors. They didn't understand this as my VIN pulled up the info saying I had keyless entry. This is why I was sent to the dealer, they did not think I knew how to use it. I knew I didn't have it, I even tried to explain that I didn't have it. They still said that I should have it and it must not be working.

Monday rolls around and I go to the dealership as Jeep asked me to, they also find no keyless entry but all agree that it should be there as the window sticker and my VIN show it to be standard on my particular model. The Service Manager even pulled up information from Chrysler, separate from my specific vehicle, and found it too to have Keyless Entry listed. After an hour and over a dozen people coming to look at it they finally decided to do something. Now its Friday and he informed me that they've sent the information to Chrysler VP to be reviewed and determine an outcome. I'll update when I get more on that but clearly I'm not alone in thinking it would have what was specified.

I'm not pushing for anything more than what I purchased. I understand it would be difficult and unreasonable to install factory keyless entry on my specific Jeep but I'd at least like Jeep to realize this mistake so others like me don't run into this same issue. I'm a stay at home mom with zero Wrangler experience and limited automotive experience so I thought I'd get what it said I was going to get on the window sticker. I'm not asking for proximity entry, I know that's different from keyless entry and that's not what my sticker says anyways so why bother asking for that? Great if they wanna add it but I can do without that.

 

[bobzdar]

Definitely confusing, I thought my rubi had proximity but it didn't, I didn't realize they were separate options until I got home as the description is (purposely?) misleading. Not a big deal for me as I can just hit the button, but also not as misleading/confusing as your situation, and not as inconvenient as having to manually unlock. It'd be a real pain to unlock the rear doors...

 

[tdog]

I am the woman with 4 kids that purchased a sport thinking it had keyless entry.I gave up my SUV for this JL because I wanted something fun, something that allowed me to spend more time with my spouse and it seemed like a great way to do it as the Sport wasn't giving up much compared to my SUV.

What lead me to think the Sport would have Keyless entry when it has manual windows?

• The window sticker said it had Keyless Enter-N-Go
• During the test drive and showing of the Jeep I was never once handed the key.
• The doors were all unlocked when I went to view it.
• I was given the key AFTER I paid for the Jeep.

I did not discover the Jeep didn't have this feature until I tried to lock the doors, which wasn't right away because I park in the garage and rarely go anywhere. I was just going to deal with it for now and add it later. It wasn't until I saw this post that I decided to look into it and see what, if anything, Jeep could do. I haven't owned a Jeep since I was a teen and even then it was a Cherokee so no, I don't know all base models have manual locks. This Jeep had bluetooth, backup camera and push start so I wouldn't have guessed keyless entry to be so outside of the box for the Sport. When I spoke to Jeep (to which I did record the call) they stated that Keyless entry-n-go is unlocking the doors with the push of a button on the fob. Awesome, except my key has no buttons for unlocking or locking. Its a physical key that must go into the lock to unlock the doors. They didn't understand this as my VIN pulled up the info saying I had keyless entry. This is why I was sent to the dealer, they did not think I knew how to use it. I knew I didn't have it, I even tried to explain that I didn't have it. They still said that I should have it and it must not be working.

Monday rolls around and I go to the dealership as Jeep asked me to, they also find no keyless entry but all agree that it should be there as the window sticker and my VIN show it to be standard on my particular model. The Service Manager even pulled up information from Chrysler, separate from my specific vehicle, and found it too to have Keyless Entry listed. After an hour and over a dozen people coming to look at it they finally decided to do something. Now its Friday and he informed me that they've sent the information to Chrysler VP to be reviewed and determine an outcome. I'll update when I get more on that but clearly I'm not alone in thinking it would have what was specified.

I'm not pushing for anything more than what I purchased. I understand it would be difficult and unreasonable to install factory keyless entry on my specific Jeep but I'd at least like Jeep to realize this mistake so others like me don't run into this same issue. I'm a stay at home mom with zero Wrangler experience and limited automotive experience so I thought I'd get what it said I was going to get on the window sticker. I'm not asking for proximity entry, I know that's different from keyless entry and that's not what my sticker says anyways so why bother asking for that? Great if they wanna add it but I can do without that.

That’s why I fight the fight and ignore the trolls!

 

[Jeepsterfreak]

I was being dead serious. If you watch the Jeep video in the post just above it shows proximate entry but calls it keyless enter n’ go. I am not just fighting this fight for myself. There is a woman who posted on here that has 4 kids and was relying on being able to enter without a key.

I’m with you tdog, no question Jeep screwed up. There is no Keyless Enter ‘n Go on the base Sport or Sport S since it’s only available as an option on the Sahara and Rubicon. I’m now convinced FCA’s Keyless Enter ‘n Go = passive entry. There is enough FCA marketing material to prove this to any jury. Remote Keyless Entry (RKE) is something entirely different as defined by FCA so I would argue that having remote unlock is not Keyless Enter ‘n Go either. Jeep has made a mistake and it should be called “Keyless Go”. Jeep will have to issue new window stickers to all current inventory while a marketing manager loses sleep at night. I know because I’ve been there.

 

[tdog]

I’m with you tdog, no question Jeep screwed up. There is no Keyless Enter ‘n Go on the base Sport or Sport S since it’s only available as an option on the Sahara and Rubicon. I’m now convinced FCA’s Keyless Enter ‘n Go = passive entry. There is enough FCA marketing material to prove this to any jury. Remote Keyless Entry (RKE) is something entirely different as defined by FCA so I would argue that having remote unlock is not Keyless Enter ‘n Go either. Jeep has made a mistake and it should be called “Keyless Go”. Jeep will have to issue new window stickers to all current inventory while a marketing manager loses sleep at night. I know because I’ve been there.

Do you have any opinion as to what Jeep will do for those affected?

 

[ThirtyOne]

I’m with you tdog, no question Jeep screwed up. There is no Keyless Enter ‘n Go on the base Sport or Sport S since it’s only available as an option on the Sahara and Rubicon. I’m now convinced FCA’s Keyless Enter ‘n Go = passive entry. There is enough FCA marketing material to prove this to any jury. Remote Keyless Entry (RKE) is something entirely different as defined by FCA so I would argue that having remote unlock is not Keyless Enter ‘n Go either. Jeep has made a mistake and it should be called “Keyless Go”. Jeep will have to issue new window stickers to all current inventory while a marketing manager loses sleep at night. I know because I’ve been there.

But the question is how do they make that right?

 

[Jeepsterfreak]

Do you have any opinion as to what Jeep will do for those affected?

No. Sell you a more expensive model but give you free passive entry option?

Oh and only give you 80% trade in value on your current JL.

 

[Sean L]

I am the woman with 4 kids that purchased a sport thinking it had keyless entry.I gave up my SUV for this JL because I wanted something fun, something that allowed me to spend more time with my spouse and it seemed like a great way to do it as the Sport wasn't giving up much compared to my SUV.

What lead me to think the Sport would have Keyless entry when it has manual windows?

• The window sticker said it had Keyless Enter-N-Go
• During the test drive and showing of the Jeep I was never once handed the key.
• The doors were all unlocked when I went to view it.
• I was given the key AFTER I paid for the Jeep.

I did not discover the Jeep didn't have this feature until I tried to lock the doors, which wasn't right away because I park in the garage and rarely go anywhere. I was just going to deal with it for now and add it later. It wasn't until I saw this post that I decided to look into it and see what, if anything, Jeep could do. I haven't owned a Jeep since I was a teen and even then it was a Cherokee so no, I don't know all base models have manual locks. This Jeep had bluetooth, backup camera and push start so I wouldn't have guessed keyless entry to be so outside of the box for the Sport. When I spoke to Jeep (to which I did record the call) they stated that Keyless entry-n-go is unlocking the doors with the push of a button on the fob. Awesome, except my key has no buttons for unlocking or locking. Its a physical key that must go into the lock to unlock the doors. They didn't understand this as my VIN pulled up the info saying I had keyless entry. This is why I was sent to the dealer, they did not think I knew how to use it. I knew I didn't have it, I even tried to explain that I didn't have it. They still said that I should have it and it must not be working.

Monday rolls around and I go to the dealership as Jeep asked me to, they also find no keyless entry but all agree that it should be there as the window sticker and my VIN show it to be standard on my particular model. The Service Manager even pulled up information from Chrysler, separate from my specific vehicle, and found it too to have Keyless Entry listed. After an hour and over a dozen people coming to look at it they finally decided to do something. Now its Friday and he informed me that they've sent the information to Chrysler VP to be reviewed and determine an outcome. I'll update when I get more on that but clearly I'm not alone in thinking it would have what was specified.

I'm not pushing for anything more than what I purchased. I understand it would be difficult and unreasonable to install factory keyless entry on my specific Jeep but I'd at least like Jeep to realize this mistake so others like me don't run into this same issue. I'm a stay at home mom with zero Wrangler experience and limited automotive experience so I thought I'd get what it said I was going to get on the window sticker. I'm not asking for proximity entry, I know that's different from keyless entry and that's not what my sticker says anyways so why bother asking for that? Great if they wanna add it but I can do without that.

So it really sounds like you had a deceptive salesman, trying to conceal the fact that it didn't have power door locks then, that's where your target should be.

 

[Biscuit]

I realize you have nothing more to do than troll pages on the forum. Can I suggest donating your time to your local animal shelter or maybe helping out some vets in your area! Take care!

Your ad hominem attacks notwithstanding, skippy, I totally get the perplexity over FCA's misleading and deceptive Keyless Enter 'n Go nomenclature as a standard feature. Someone at FCA was negligent and incompetent, but I'll give FCA the benefit of the doubt that the deception wasn't intentional. I could be wrong, though.

I admit to being a bit perplexed when I began reading the owner's manual. Nowhere does it illustrate and describe the standard "switchblade" key fob and its use. However, I also understood that I didn't have optional power locks and passive or pushbutton entry. I didn't want a lot of bells and whistles; hence my selection of a stock JLU Sport.

Should FCA get out in front of this issue and offer affected customers some sort of compensation for this deception? Absolutely. I don't think retrofitting vehicles with the feature is feasible, however. Some suggestions:

• A generous discount toward an up-trade.
• A generous gift card or credit toward the purchase of Mopar accessories.
• Three years of routine service at no charge.

We now return you to our regularly scheduled programming.

 

[Biscuit]

It'd be a real pain to unlock the rear doors...

It is an annoyance, because you can only unlock the rear doors from inside.

 

[Sean L]

Your ad hominem attacks notwithstanding, skippy, I totally get the perplexity over FCA's misleading and deceptive Keyless Enter 'n Go nomenclature as a standard feature. Someone at FCA was negligent and incompetent, but I'll give FCA the benefit of the doubt that the deception wasn't intentional. I could be wrong, though.

I admit to being a bit perplexed when I began reading the owner's manual. Nowhere does it illustrate and describe the standard "switchblade" key fob and its use. However, I also understood that I didn't have optional power locks and passive or pushbutton entry.

Should FCA get out in front of this issue and offer affected customers some sort of compensation for this deception? Absolutely. I don't think retrofitting vehicles with the feature is feasible, however. Some suggestions:

• A generous discount toward an up-trade.
• A generous gift card or credit toward the purchase of Mopar accessories.
• Three years of routine service at no charge.

We now return you to our regularly scheduled programming.

Deception is not the word here, as Manual Door Locks have full disclosure on the window sticker, although @TankGirl had a sales rep that was probably hiding the no power locks fact from her in order to secure a quick sale. He/she would be the one at fault in that particular scenario.

What we have here is a feature that has evolved from what it originally was but has retained the same gimmicky name of "Keyless Enter N Go." In retrospect, maybe FCA should just change the name to "Push Button Start" and get it over with, as now some other FCA Vehicles have it standard but without the Proximity entry as an option as well.

Active Deception? No. Something that was worded in a way that someone might try to start some Frivolous action over an overly literal interpretation of a gimmicky name? Yes.

 

[pichenet]

Interesting thoughts and lots of assumptions (and insults) thrown around here.

I don't see any deception on the part of the part of the folks @TankGirl interacted with at her dealership. The test drive went as I would expect. But perhaps folks have different experiences that would suggest deception here.

I also don't see any feature evolution that would suggest Keyless Enter 'n Go have any other meaning other than that ascribed to it by FCA. Just because FCA may have gotten themselves in a pickle doesn't mean that anything has evolved. Case in point: http://media.dcxdca.com/vod/CMS/FeatureDetails/Assets/Video/jjl6087.mp4.

If they accidentally put Front Disconnecting Stabilizer Bar on the sticker we wouldn't be suggesting they meant something other than what FCA has ascribed to it. You may think this is a silly example but there is a point here. I decided to review stickers on different trims. If this feature had somehow evolved (or otherwise) as suggested by some one would expect to see the same "evolved" Keyless Enter 'n Go on all trim level stickers. That is not the case. The Sport and Sport S stickers (incorrectly) have Keyless Enter 'n Go standard. The Saharas and Rubi stickers (correctly) have Remote Keyless Entry standard.

Active deception? Unknown. I hope not.
Retrofitting feasibility? Unknown. I don't understand the wiring and computing available vs necessary.
Retrofitting warranted? TBD. I haven't heard an explanation of the issue from FCA yet.
Alternative compensation? TBD. I haven't heard an explanation of the issue from FCA yet.

 

[Jeepsterfreak]

Looks like Jeep updated the window sticker to “Keyless Go”.

https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=1C4HJXDG6JW150094

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