Are you missing the other one from the other side? Take it in and they have a bolt chart to reference it.
Hi. Did you find the part number finally? 3 years later and nothing has changed. My wife broke the left marker light. I just bought the marker light from a dealership and realized the screw was missing too. I asked them and they couldn't find the screw.At the end of May 2020 I was messing with the amber side marker light on my 2018 JLUR and ended up losing the T30 screw that holds it in place. I went online to buy a replacement but couldn't find it anywhere. Ultimately I went to two different local dealerships three different times and could not find a replacement screw. Every time I went they kept looking at the same blown up schematic of the fender with the turn signals and marker light, which does not show any screws that attach the lights to the fender or together. The second time I went in I took photographs of the passenger side marker light and the screw attaching it and I took a video from Diode Dynamics showing the screw and its removal. Still they were unable to find anything even close.
On June 8th I contacted the parts manager and actually took my Jeep to the dealership and he watched me remove the passenger side marker light and screw. The parts manager agreed, yes, there is a screw there and he started the process with the Parts Identifying Department to escalate my issue to the engineers to identify a part number for the screw. Over the next several weeks we talked and the engineers repeatedly came back and said "nope", there isn't a screw there. The parts manager said that he sent in my pictures, screw measurements and the video and yet the engineers kept coming back saying the screw didn't exist. Their suggestion was to "find something close" and use it. I asked the parts manager what if I wrecked and ripped my fender off and had to replace everything, I would assume I would have to order replacement parts and the screw would be there? The parts manager agreed that their response was not acceptable and advised me to call the Customer Service line, which I did.
Last Friday I called and explained my issue to the rep and after a 30 minute call, he said he couldn't find the part I was looking for using his "resources" and said he would check into more and call back on Monday. On Monday he called and I was not able to answer but returned his call later in the afternoon and never heard back. On Tuesday I called and got a different rep who checked and said my case was closed and said that I just needed the side marker lens and he gave me the part number. I explained to him that I already had the lens I just needed the screw that holds the lens in place. Again, I went through the whole process of describing the lens, where it is, the part number, how it's held in place, etc. and again, the rep said that "using his resources" he couldn't find the screw I was describing. I offered to send pictures, videos and whatever else was needed to help him understand but he said he could not do that. After a lengthy phone call the rep ended up telling me that my best bet was to have the dealership order the entire turn signal and marker lamp assembly and see if the screw came in the package!! What kind of answer is that!!!! How about the engineers get off their butt and go down to the assembly line to look at how the light assembly is attached instead of being arrogant asses and assuming the customer has no idea what they are talking about!!?? OR, allow customers to submit photos to the customer service reps to help them understand the issue?
I ended up finding the screws I needed on eBay from a take-off turn signal assembly and the guy selling them was kind enough to send me 5-6 of them because he was just throwing them in the trash. I called the parts manager back and told him of the lost cause phone call to customer service and how I had found the screws on eBay. He agreed this issue still needed to be addressed and I offered to give him one of the extra screws so he could send it up to be identified and ultimately put in the schematics so no one else has to deal with this cluster #$#@ and terrible customer service. Now I'm really curious if the pampas ass engineers will have the nerve to admit a mistake and correct it or if they are dismissive of this also.
Sorry for the long rant but I have never had to deal with automotive customer service, especially to this degree and all I can say is that it has been a huge letdown. With the exception of the parts manager at the dealership I wouldn't wish this whole process on my worst enemy. I've attached a picture of the back side of an assembled turn signal and marker light with the torx screw from hell circled so you can see what I'm complaining about.
Try your local Ace Hardware. They have a surprisingly good selection of specialty fasteners. If not Torx use Phillips. Napa may have something as well.
I have tried to find this part number for 2 years. I work in the auto industry and have had several of my companies parts departments look, including our Jeep store. It doesn’t exist. I’ve even tried matching it up at a hardware store. I got lucky and came across a smashed up Wrangler at friends lot and I just took the extra bolts from the car that was being totaled.
