My Jeep is now at my dealer for the 3rd time in an attempt to finally resolve this issue once and for all. Here is what I provided my service adviser with:
It's really embarrassing that we are having these issues, or any issues with brand new vehicles. Chalking it up to "it's a Jeep thing" is not a real solution.
We just got this message "Start/Stop Unavailable Service Stop/Start". Also when in reverse, the backup camera only showed a blue screen, no picture. I only have about 1300 miles on it. First time Jeep owner, and first time I have ever had an issue this soon with a new vehicle.
My wife was driving at the time, stopped at a stop sign. The car turned off, showed this message, and would not turn back on. After sitting there for a few seconds, she was able to push the start button on/off several times, and it finally turned on. Kind of scary for her at the time.
I called our local dealership for appointment to fix this, and service department is booked out 2 weeks!
Thank you for sharing this. Dropped mine off yesterday and shared this and they didn’t have to waste time guessing.My Jeep is now at my dealer for the 3rd time in an attempt to finally resolve this issue once and for all. Here is what I provided my service adviser with:
I hope it worked out for you. If I hadn't provided this to my service advisor I'm sure it would have been another wasted trip. But since I did, he gave it to the mechanic assigned to my Jeep and they figured out it was the vacuum pump and they had the part overnighted and by the end of the next day it was fixed and I haven't had an issue since.
I took it to the local dealer, but they could not reproduce the problem. They said that it could have been fixed with the U62 safety recall update (Powertrain Control Module). The recall does not mention anything about my issue. The reps @ the dealer said sometimes *other* things get fixed with these kind of updates. The good news is that this issue has not happened since.
My Jeep has been at the dealer for this issue for two weeks tomorrow... I provided this information to them as well and still it sits. They have replaced the pump which was causing the fuse to blow but it didn't resolve the issue. I call every other day for an update and the only response I get is that they have a ticket open with the manufacturer and are waiting for further direction.... this hasn't been the best first experience..
If they already replace the vacuum pump then I’m not sure beyond that. At my third visit they replaced the pump. I usually get the lights coming on after exactly one month of service so I will find out if the pump fixed the issue for my case.
The dealership submitted a case and have been waiting for a response since 1/26. They've stated that they have done everything requested and now the alarms are triggered immediately. That being said, they are telling me they can't do anything further without direction and have not received a response (not sure how to verify that).
