RaptorBlue
New Member
- First Name
- Steven
- Joined
- Feb 5, 2022
- Threads
- 0
- Messages
- 4
- Reaction score
- 6
- Location
- Mid Michigan
- Vehicle(s)
- 2018 JLU Rubicon
My Journey with RSE. I bought my Jeep in 2018. Searched for the steps/rocksliders. Saw them, they looked pretty good being dual function. I liked the features they offered. Put them on and they worked great. I will say, as far as a step goes they are solid.
Then came the snow, they would not go up all the way, cleaned them out, talked RSE, there answer was lube them up. I did as they asked. So I ended having multiple conversations with RSE, asked if they tested these out in their designing to handle north winter climates. They said they do and that they get snow here in Utah. They sent me new motors and strut under warranty.
I also added the light kit they offered as well.
I installed New motors, added light kit. They worked like new again.
Then comes winter again, same thing all over again, and the light strip they sold at the time failed, taking out the step control box. Called RSE again, first thing they said was you have to lube them. Now at this point, I was a little sick of hearing about lubing them up. Yes, I lubed them religiously after the first conversation with them. I also brought to there attention that the powder coating was flaking off in chunks. Sent them pictures, they replied that they changed there powder coating method since then. They offered me a new set at 40%. The weren’t even two years old at this time.
So the choice I was given was buy the new ones at a discount or they would send new motors and lights.
I again installed the new parts. Guess what, lights failed again, one motors stop retracting fully again, this happened even before winter came. They sent me one motor and refused to replace the lights. They had a new style light that came out to replace the old and offered those to me to purchase.
A couple things to note. The light strips they sold would get water in the area where the connection from the led strip to wiring was made causing a short. For the hell of it I decided to open up a motor to see what went wrong there. I found water inside two of the old motors I opened up. Furthermore found a Dorman part number in one. I cross referenced the number by Googling it. I came up as a passenger side power window motor for a Lincoln Town Car.
So I’ll say again, they feel solid as a step. My biggest disappointment is the cost factor. When I purchased these they were $1800., now they have gone up quite a bit more. For that kind of price for this product, RSE dropped the ball on it. If you design and sell a product, it should have some reliability. If your off-road and abuse them, obviously the damage is on you. But for an everyday driver that goes down the road shouldn’t a product function reliably? How many of you want to spend several hundred dollars or the labor time unbolting them off the Jeep, repairing and reinstalling. How is that any different ,than you having to replace wheel bearings, brakes or an engine because they failed every year.
I mainly posted this because I was wondering what previous purchasers had to deal with. How did RSE help them out or abandoned you as a purchaser of their product? If the newer generation models still are having these problems, I would not recommend spending the money. After all Jeep is for having fun off road, yeah we break’em sometimes, but aftermarket products are supposed to help us minimize or aid us, not be a thorn in our side.
Then came the snow, they would not go up all the way, cleaned them out, talked RSE, there answer was lube them up. I did as they asked. So I ended having multiple conversations with RSE, asked if they tested these out in their designing to handle north winter climates. They said they do and that they get snow here in Utah. They sent me new motors and strut under warranty.
I also added the light kit they offered as well.
I installed New motors, added light kit. They worked like new again.
Then comes winter again, same thing all over again, and the light strip they sold at the time failed, taking out the step control box. Called RSE again, first thing they said was you have to lube them. Now at this point, I was a little sick of hearing about lubing them up. Yes, I lubed them religiously after the first conversation with them. I also brought to there attention that the powder coating was flaking off in chunks. Sent them pictures, they replied that they changed there powder coating method since then. They offered me a new set at 40%. The weren’t even two years old at this time.
So the choice I was given was buy the new ones at a discount or they would send new motors and lights.
I again installed the new parts. Guess what, lights failed again, one motors stop retracting fully again, this happened even before winter came. They sent me one motor and refused to replace the lights. They had a new style light that came out to replace the old and offered those to me to purchase.
A couple things to note. The light strips they sold would get water in the area where the connection from the led strip to wiring was made causing a short. For the hell of it I decided to open up a motor to see what went wrong there. I found water inside two of the old motors I opened up. Furthermore found a Dorman part number in one. I cross referenced the number by Googling it. I came up as a passenger side power window motor for a Lincoln Town Car.
So I’ll say again, they feel solid as a step. My biggest disappointment is the cost factor. When I purchased these they were $1800., now they have gone up quite a bit more. For that kind of price for this product, RSE dropped the ball on it. If you design and sell a product, it should have some reliability. If your off-road and abuse them, obviously the damage is on you. But for an everyday driver that goes down the road shouldn’t a product function reliably? How many of you want to spend several hundred dollars or the labor time unbolting them off the Jeep, repairing and reinstalling. How is that any different ,than you having to replace wheel bearings, brakes or an engine because they failed every year.
I mainly posted this because I was wondering what previous purchasers had to deal with. How did RSE help them out or abandoned you as a purchaser of their product? If the newer generation models still are having these problems, I would not recommend spending the money. After all Jeep is for having fun off road, yeah we break’em sometimes, but aftermarket products are supposed to help us minimize or aid us, not be a thorn in our side.
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