I bought the rock slide engineering slider and had off road warehouse install them back in mid March. Only been on the trail once and the slider took a little hit on some rocks. A couple of weeks ago the slider didn't retract when the door was closed. But it worked after I opened and closed the door. Today the slider once again did not retract. I did exactly the same thing opening the door and this time I hear a click and the slider is loose and will neither stay up or down. Not a good idea. I went t ORW and first thing they said is oh you have a rash on the slider. The people there zip tied the slider up and a week from tomorrow (Saturday) they will look at the slider. My question is, is this normal.