Oil changed = damaged fender

[zrickety]

This is completely unacceptable and is why so many people avoid dealerships like the plague.

Nothing worse than getting your vehicle back damaged and in worse shape than you dropped it off.

If more of us held the dealerships (service) accountable this kind of thing wouldn't happen.

On a side note the Indian motorcycle dealership that I have used (warranty work) takes a video walk around when I have dropped off the bike. It seems to be a great practice and keeps everyone honest.

Stories like those in this thread (and countless others) are why I've made it my mission to NEVER go to the dealership. I've also had bad experiences with prior vehicles.
My Jeep had a faulty soft top latch from new, it would pop open on the highway. I bought 2 new latches on my own dime and replaced it. The revised steering boxes came out, and were being rationed with months long waits. I ordered it, the new bolts, fluid, and now it sits on my shelf. One of these days, I'll replace that too.

Oil changes are a breeze, it would literally take me longer to drive to the dealership than to do it myself.
@GrayHawk20, it might buff out. But strongly consider doing your own oil changes. It's very satisfying and will put hair on your chest.

Sponsored

 

[The Last Cowboy]

The black scuffs will come off. If you can’t catch the edge of the white scatches with your fingernail (damn, here were are mentioning mails again) then its only on the clear and not through it, and can be polished out. Make sure you look at the final result in the sunlight or under bright flourescent lights. Burned through clear can be hard to spot when freshly waxed if you don’t know what to look for.

 

[blnewt]

With the recent increase in inflation and the fight for a $15/hour min wage, You could get $13/hr working at Walmart or McDonalds. That will put a lot of pressure on those entry-level techs at dealerships. They won't find anyone to do those jobs because it is easier to just work at McDonald or Walmart.

Or not work at all

 

[Steveo]

The most dangerous place for any vehicle is a dealer lot, especially the service department.

Sorry to see you going through this.

 

[The Last Cowboy]

Speaking of steering boxes. My updated for 2020 aluminum one works great. Now way would I roll the dice on having the dealer put a cast iron one in just becuase. If it ain’t broke, don’t fix it.

For me, the dealer is only for major warranty repair issues. Saueaks, rattles, etc I will take care of myself.

 

[JeepinJason33]

Update: Stopped by the service area be going to work. And showed my advisor, the advisor I dealt with and the service manager. And they were all surprised to see the damage. Service Manager will get ahold of the body shop since it is fixable, I’ll be the final judge when it’s done. Service Managee was apologetic for the persons F*ck up and said he’d be talking to his tech staff, looks like they can check who performed the work on the 392. More updates to follow as they come.

Thanks for the update. Sounds like they are doing the right thing. I would consider this a good dealership as most will not accept any responsibility for anything once you drive off the lot.

 

[GrayHawk20]

Thanks for the update. Sounds like they are doing the right thing. I would consider this a good dealership as most will not accept any responsibility for anything once you drive off the lot.

So far it’s good, mentioned this was the first time I’ve had an issue but remained calm (even though on the inside it was upset).
Was going to mention anything because I didn’t want to jinx myself but a couple of people were mentioning OP so I thought I’d chime back in.

 

[roaniecowpony]

“Quick” oil change shops and the express lube bays at your dealer don’t hire anyone who is ASE certified. These guys are hired at minimun wage, or the lowest possible pay, and given little on the job training. Many dealers even have a dedicated area for oil changes that is separate from where the certified techs work. There’s no way a dealer makes money on a $19.95 or even a $29.95 oil change with a “35 point inspection”. And I’m sure the dealers hate the “Jeep Wave” oil changes the most. I have no idea what, if any, the dealer gets reimbursed for on those. It’s probably spun as a selling point that benefits the dealer, so I’m guessing nothing.

I’ve never seen a warranty claim denied because someone couldn’t show receipts. They can tell if the there is a maintenance or abuse issue pretty quick. If there is a defective part, they get reimbursed, usually slowly and at a lesser rate, from the factory.

If someone comes in and demands warranty on an engine that has 20k miles and a factory installed oil filter (they are different and they can tell), low oil, abuse, owner caused damage, they can see all of that and then the owner of that vehicle would have issues.

I'm guessing there's a FCA checklist for engine failures that a dealer is required to follow, in order to get reimbursed for his labor/parts or to get authorized for a crate engine, since it's a big ticket item. The checklist undoubtedly has some cursory abuse inspections, maybe even a check of the Oil Life Monitor (or whatever FCA calls it) history in the ECM memory. Any real analysis would be done by a factory engineer/tech. Maybe a FCA field engineer has to inspect full engine replacements on warranty? It seems like my friend's Ford Super Duty engine (International) replacement had to get a Ford tech to inspect the engine carcass before they could replace it.

Those "free oil changes" are like the "free sharpening for life" Cutco Knives advertises. They get you cornered to sell you more sh!#.

 

[viper88]

Update: Stopped by the service area be going to work. And showed my advisor, the advisor I dealt with and the service manager. And they were all surprised to see the damage. Service Manager will get ahold of the body shop since it is fixable, I’ll be the final judge when it’s done. Service Managee was apologetic for the persons F*ck up and said he’d be talking to his tech staff, looks like they can check who performed the work on the 392. More updates to follow as they come.

Great to hear they are taking responsibility for it. Sounds like they are going to do whatever is needed to make you happy. Good luck!

 

[Punknhed]

odd that its on the fender, i always fill my oil, and exchange the filter from the front.......
either way definitely sucks.

 

[GrayHawk20]

odd that its on the fender, i always fill my oil, and exchange the filter from the front.......
either way definitely sucks.

Probably hose, from what the one guys saying it comes from above, I’ve never been back there so I wouldn’t know for certain

 

[The Last Cowboy]

The Jeep Wave is aimed at young people who can barely afford the payment. If you go by the oil life monitor, you can get 30-40k miles of “free” oil changes. The “free” is baked into the price of every unit. I pay for others as I never used it. Crowd funded basic maintenance, now that makes it sound even better to some buyers!

 

[Punknhed]

Probably hose, from what the one guys saying it comes from above, I’ve never been back there so I wouldn’t know for certain

Good point i do remember seeing those at dealerships.

 

[Mtrctylarry]

Just got back from the local dealer (not Chapman) for its first oil change after the break in period. Just noticed (see photos below) the fender has scuffs scrapes and scratches…how do you damage a fender during an oil change let alone not clean up after yourself. Going to the dealer Monday to get this issue resolved, going to make them replace the fender with how new it is.

Sadly most dealer auto techs are total hacks. Hard to get good help…or any help these days. Total Bummer!

 

[JLUW75]

Stories like those in this thread (and countless others) are why I've made it my mission to NEVER go to the dealership. I've also had bad experiences with prior vehicles.
My Jeep had a faulty soft top latch from new, it would pop open on the highway. I bought 2 new latches on my own dime and replaced it. The revised steering boxes came out, and were being rationed with months long waits. I ordered it, the new bolts, fluid, and now it sits on my shelf. One of these days, I'll replace that too.

Oil changes are a breeze, it would literally take me longer to drive to the dealership than to do it myself.
@GrayHawk20, it might buff out. But strongly consider doing your own oil changes. It's very satisfying and will put hair on your chest.

I agree with you as I have had a bad experience with various dealerships from several automakers. Being crappy seems to be a business model for those people. I've done oil changes on Jeeps but I really can't handle any more hair on my chest! lol So I've found a nearby auto shop that has a mobile unit that came to my house and changed my oil right in my garage with me watching all of it. Can't beat that!

Sponsored