The only success I had with FCA, was to write directly to the head man, CEO, I copied the dealership management. Never heard from local dealership (No surprise), but within 2 weeks we received a call from a CEO representative. The bottom line, I was given a direct connection to their local reps. dealerships are individually owned (franchise) which means ... no words needed. In the end, I had a loan on the 2018JL, they paid for 1 month (about $471), I paired the loan off a few months later. Having worked with supply management taught me one thing, ifyou want results go to the top. Working with the underlings will hardly ever bring results. You ask did I ever hear from the manager of the dealership, I think you know the answer. I'ave had issues with many vehicle, and the only way I received results was going to the top. Had a rear axile seal with a new GMC Yukon. Fixed several times, failed always after repair. Wrote directly to CEO, even though the warranty period ended, they called and voila it was finally fixed. The axel needed to be replaced, Da.My first and only Jeep (2018 Turbo) started with electrical issues at 228 miles, EIGHT days after purchase.
ELEVEN times in the shop. THREE times towed to the dealership when it wouldn't start. Radio, electrical, breaking, starter, backup camera problems, you name it, that POS had it. THREE different dealerships with multiple different and useless findings.
Approx THIRTY postings on Jeep's Facebook and Twitter accounts to no avail. "We're sorry your having problems" was the extent of their "help".
THREE different Jeep Wave case managers, NO resolution. FCA did NOT stand behind the vehicle. Arbitration in my state was useless according to all of those owners I spoke with.
I even went to the AutoShow in DC and spoke directly with Jeep and FCA reps. NO help!
My "dream vehicle" that I'd wanted for 20 years was my nightmare vehicle.
Bought late June, unloaded to Carmax early March with barely 6,000 miles. Walked away with a big financial loss and NINE months of nightmares.