Jeep Empathy

[AZ Hella]

So many threads on this forum about issues plaguing new Jeep owners. The group tends to hit hard on these new jeepers Nothing more disheartening than buy a new vehicle and having issues in the first 1k miles.
My personal experience was to have my A/C go out at 1k and of course it was fixed under warranty but, it did leave my confidence a bit shaken.
since that initial issue my Jeep has been rock solid.
I guess the point to this posting is don’t succumb to buyer’s remorse or the mental midgets here.
Every vehicle has some issue or another. Don’t be discouraged by the process or the postings.
A Jeep Wrangler is an amazing vehicle and you will love it long term. This platform will take you to places that most will never have the opportunity to experience beyond a screen.
Final thoughts, it’s a machine and machines will need repair. Fix it and go further than the last time.

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[DOOKEY]

or the mental midgets here.

What did you just call me?

 

[Reinen]

What did you just call me?

I think he called you dookey.

 

[aldo98229]

Jeep quality hiccups are nothing new.

But dealer experiences now routinely aggravate things and unnecessarily add to the misery.

 

[Carolina Jeeper]

I'll second the dealership aggravation. Production quality has jumped off a cliff in my opinion.

Not sure who he's taking a swing at, but I'm feeling empathetic. Ouch!

 

[TX_Ovrlnd]

Let's create a coddle section in the forums!

 

[Carlton]

Jeep quality issues aren't a new thing. They were just as prevalent in the 90s. Jeeps have always been overpriced and issue prone.

Does this make it right? No. Does jeep care? No
Will jeep correct this tradition? Probably not.

With the strong customer base they have, they will continue to get away with it.

About empathy, we get a lot of drama queens here. They make a mountain out of a mole hill and act entitied to the world for something minor.

If it is a major issue, I feel for them. However, the majority could easily deal with the issue and carry on..

 

[JSFoster75]

You should title this post... Buy a Jeep knowing it will have issues...

Have a backup car you can use while the Jeep is being fixed under warranty... As a multiple Jeep owner, I loved my Jeeps and will go back to one some day, but don't miss the hassle of constant issues even if they were mostly minor ones. On the other hand, so far my wife's 2022 JLR has performed flawlessly, it has just under 6k miles on it and it's fun to drive...

 

[aldo98229]

Jeep quality issues aren't a new thing. They were just as prevalent in the 90s. Jeeps have always been overpriced and issue prone.

Does this make it right? No. Does jeep care? No
Will jeep correct this tradition? Probably not.

With the strong customer base they have, they will continue to get away with it.

About empathy, we get a lot of drama queens here. They make a mountain out of a mole hill and act entitied to the world for something minor.

If it is a major issue, I feel for them. However, the majority could easily deal with the issue and carry on..

I agree, but two things have significantly changed:

1. FCA purposely set out to attract new, more affluent buyers to the Jeep brand. And judging by the number on here either ditching, or adding to their household Lexus, Audis, Mercedes, Porsches and Land Rovers, I’d say FCA succeeded. This is a key part of the reason Jeep has been able to raise prices faster than other automakers while sustaining sales. Now, I don’t know the exact percentage of traditional Jeep buyers relative to overall sales, but this shift suggests that the proportion of long-term, loyal Jeep buyers has decreased, which leaves Jeep now more vulnerable to defection than in the past. Affluent buyers have, by definition, more buying choices.
2. I have been buying Chryslers and Jeeps for 30+ years. CDJR dealers were never stellar; they used to hang around industry average. But a couple of years following Fiat’s take over, there was a dramatic decline in the dealer experience. Jeep dealers now sit permanently in the lower tier of the industry rankings, year after year.

These two forces move in opposite direction and leave Jeep in an increasingly precarious position going forward.

Luxury buyers are used to the temperamental quirks of their German and British vehicles, but they are not used to the hard-nosed attitude of Jeep dealers.

I have been in the industry long enough to have seen that a brand can be the darling of the market until, one day, it stops.

 

[Shibadog]

I agree, but two things have significantly changed:

1. FCA purposely set out to attract new, more affluent buyers to the Jeep brand. And judging by the number on here either ditching, or adding to their household Lexus, Audis, Mercedes, Porsches and Land Rovers, I’d say FCA succeeded. This is a key part of the reason Jeep has been able to raise prices faster than other automakers while sustaining sales. Now, I don’t know the exact percentage of traditional Jeep buyers relative to overall sales, but this shift suggests that the proportion of long-term, loyal Jeep buyers has decreased, which leaves Jeep now more vulnerable to defection than in the past. Affluent buyers have, by definition, more buying choices.
2. I have been buying Chryslers and Jeeps for 30+ years. CDJR dealers were never stellar; they used to hang around industry average. But a couple of years following Fiat’s take over, there was a dramatic decline in the dealer experience. Jeep dealers now sit permanently in the lower tier of the industry rankings, year after year.

These two forces move in opposite direction and leave Jeep in an increasingly precarious position going forward.

Luxury buyers are used to the temperamental quirks of their German and British vehicles, but they are not used to the hard-nosed attitude of Jeep dealers.

I have been in the industry long enough to have seen that a brand can be the darling of the market until, one day, it stops.

Fully agree. The traditional Jeep buyers (outdoorsmen, farmers, ranchers) were not looking for a luxury rig (and nobody would ever mistake an old school Jeep as a luxury rig). Today, a lot of folks are buying them for image and expect (and are Paying for) luxury-and they tend to be less tolerant of the quality niggles (and there are more niggles because of all the features). Land Rovers are not exactly paragons of reliability either, BUT their dealers tend to be more customer focused. Jeep dealer, on the other hand are just “meh”. That sours lots of folks!

 

[hoch]

My MO for winning life:

Set expectations low.

 

[Blazing Saddles]

My MO for winning life:

Set expectations low.

 

[Carlton]

I agree, but two things have significantly changed:

1. FCA purposely set out to attract new, more affluent buyers to the Jeep brand. And judging by the number on here either ditching, or adding to their household Lexus, Audis, Mercedes, Porsches and Land Rovers, I’d say FCA succeeded. This is a key part of the reason Jeep has been able to raise prices faster than other automakers while sustaining sales. Now, I don’t know the exact percentage of traditional Jeep buyers relative to overall sales, but this shift suggests that the proportion of long-term, loyal Jeep buyers has decreased, which leaves Jeep now more vulnerable to defection than in the past. Affluent buyers have, by definition, more buying choices.
2. I have been buying Chryslers and Jeeps for 30+ years. CDJR dealers were never stellar; they used to hang around industry average. But a couple of years following Fiat’s take over, there was a dramatic decline in the dealer experience. Jeep dealers now sit permanently in the lower tier of the industry rankings, year after year.

These two forces move in opposite direction and leave Jeep in an increasingly precarious position going forward.

Luxury buyers are used to the temperamental quirks of their German and British vehicles, but they are not used to the hard-nosed attitude of Jeep dealers.

I have been in the industry long enough to have seen that a brand can be the darling of the market until, one day, it stops.

Jeep has always drawn the affluent buyers. This is nothing new. In my area, we have houses upwards of 50,000 sq ft. The majority own, or have always owned, jeep products from the old school cherokee, Grand Wagoneer, Wranglers, Commanders etc.

I think people are just becoming more complaint prone.

 

[swampflyer]

Jeep quality issues aren't a new thing. They were just as prevalent in the 90s. Jeeps have always been overpriced and issue prone.

Does this make it right? No. Does jeep care? No
Will jeep correct this tradition? Probably not.

With the strong customer base they have, they will continue to get away with it.

About empathy, we get a lot of drama queens here. They make a mountain out of a mole hill and act entitied to the world for something minor.

If it is a major issue, I feel for them. However, the majority could easily deal with the issue and carry on..

mostly agree with what you said except quality. I've had some where in the neighborhood of 10 or 12 jeeps and though this jlr is the best riding and best looking of them all it is the worst problematic vehicle I've ever owned. With my other jeeps I hardly ever had a problem.

 

[Carlton]

mostly agree with what you said except quality. I've had some where in the neighborhood of 10 or 12 jeeps and though this jlr is the best riding and best looking of them all it is the worst problematic vehicle I've ever owned. With my other jeeps I hardly ever had a problem.

I'm up there in the jeep count with you as well. I've only had one that was a problem. 2017 Wrangler. It would fail to shift, engine struggled etc. None of the dealerships were of help. Finally got it partially fixed and traded it in.

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