Got the V41 recall work done

[Colorado Rubicon]

I had my V41 recall done yesterday. After picking it up last night and driving it home the steering felt more loose. Then this morning driving to work i drove across a bridge joint and experienced death wobble for the first time. It is now back at the dealership. The steering dampener was installed correctly.

Update so far...
Dealership called and said the recall part looks and checks out good. They found some play in my track bar so they have a replacement on its way and should be in tomorrow. I hope this is all it is. Up until the V41 I’ve had zero issues. I just don’t understand some of these components and how they can affect the steering in this manner.

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[JeepCares]

Just had my V41 work done, along with an oil change. When I got home I took a look at the new damper and noticed the sticker with the arrow pointing the wrong way. Got on this forum (which is the best thing ever) and got my suspicions confirmed -- that it was installed incorrectly.

My dealership's service department is completely incompetent, so this doesn't surprise me. Last time I had it in for two different issues, they were unable to fix either.

Oh, and also, I thought I'd check their work regarding my oil ... and they added 6 qts instead of 5. I really want to be pissed, but at this point it's just laughable.

Getting the work corrected, it's just a huge unnecessary hassle. When my warranty expires, I'll never return to this dealership.

BTW, regarding the recall, I never had any DW or steering issues before, and I've hit significant bumps on highways up to 85 mph.

Hi Chuck,
We regret to hear about your experience and would be happy to have this documented so it is easily available for further review. Please feel free to send our team a private message.

I haven't read through this thread so forgive me if I repeat information already covered. I have had steering issues since I bought my JL in July of last year and have been following some of the other threads regarding this issue. I got the V41 recall done, which I do not expect to fix the wander. While I was there they advised me there was a recall for the track bar that is supposed to fix the wandering and need for constant corrections. Has anybody had this done? I declined to have it done since I have an RK 2.5" lift. Just curious if anybody had it done and if that was truly "the fix," that we have all been searching for.

Mike

Hi Mike,
We're sorry to hear about your steering concern. If you need any additional assistance while working with your dealer, please send us a private message and we would be happy to get you connected with a Case Specialist.

Update so far...
Dealership called and said the recall part looks and checks out good. They found some play in my track bar so they have a replacement on its way and should be in tomorrow. I hope this is all it is. Up until the V41 I’ve had zero issues. I just don’t understand some of these components and how they can affect the steering in this manner.

Hi ColoradoRubicon,
We would like to ensure this is documented and looked into further, as well as offer assistance as you work with your dealer to address this. As mentioned to your fellow forum members, please send our team a private message.
Alex
Jeep Social Care Specialist

 

[Nik H]

Got mine done this morning...dealer did it right the 1st time.

Made a very noticeable difference even at speed of less than 40 mph. Steering is definitely tighter

 

[JO DYRT]

Well good news is I picked mine up yesterday.

They did this work

• V41 Recall - Done correctly first time
• Replaced Trackbar
• PCM update for cooling fan noise
• Front Spk buzz - Replaced lower driver spk as they found it was defective.

I can say my steering is right on, no more constant corrections and more of a pleasure to drive now.

I just wish they would have done all of this the first time I brought it in and not waited until I went on a social media blitz and having to contact the Regional Service Manager.

But the squeaking wheel gets the grease right? I had to call them out on it and they wanted to win back my future business. They took care of it in a professional timely matter. I have found that if you as the customer do not get what you are paying for or expecting you need to call them out and let not only them know but future customers of your experiences with that said business.

Tuttle Click Jeep, Irvine CA - Proved they can do the job right!

 

[Tommy1569]

Did you get the u62 done?
Just got mine back today v41. Feels better on bumps.
I asked service lady about U62 she says I can get that done free as well but was not done to mine.

 

[JO DYRT]

Did you get the u62 done?
Just got mine back today v41. Feels better on bumps.
I asked service lady about U62 she says I can get that done free as well but was not done to mine.

I do not have a U62 listed for my JLU could be that mine was not built until 8-18 and the U62 was sent out in june 2018?

 

[7below]

It's (sort of) unbelievable that we're getting inconsistent results and responses for the same issue. You'd think they'd have a single, scripted response for each result to distribute. Telemarketers are a scourge, but at least they're organized.

So now I called my local dealer to bring the Jeep in to get it inspected and get the recall cleared while they are calibrating for 35” tires. The dealer says that they can’t just inspect the installed Fox Shox stabilizer and mark it complete. They have to actually replace the stabilizer. So they will be replacing a part that I have already paid for and been reimbursed for by FCA. They will be saving my Fox stabilizer for me. Seems like a waste to replace a part 2x. Guess I can see if the new part is better than the Fox and decide what I want to do.

 

[JeepCares]

@blessidsoul12,

We're terribly sorry to see this - will you please send us a private message with your VIN, mileage, and dealer so that we can have this documented?

Darlene
Jeep Social Care Specialist

 

[melendez69]

So now I called my local dealer to bring the Jeep in to get it inspected and get the recall cleared while they are calibrating for 35” tires. The dealer says that they can’t just inspect the installed Fox Shox stabilizer and mark it complete. They have to actually replace the stabilizer. So they will be replacing a part that I have already paid for and been reimbursed for by FCA. They will be saving my Fox stabilizer for me. Seems like a waste to replace a part 2x. Guess I can see if the new part is better than the Fox and decide what I want to do.

Of course... good Lord.

 

[Slowpoke]

They had it wrong. Took it back and they flipped it the right way.
Advisor said it wouldn’t matter. I didn’t argue with him as it was installed the way it was supposed to be.
If you have your done check before you leave with it. Cause it will make a difference in the way it rides.

My wife took this picture with her today to have the dampener changed.
Showed it to the service writer upon arrival.
It was installed correctly....
Seems to have tightened it up a bit on the 50mph twisty state route.
Haven't had it 70mph on the interstate yet.

 

[#1 for me]

Absolutely MIND BLOWING that some stickers were installed wrong! Embarrassing enough a recall is needed for a simple damper and then this. A recall needed on the recall??? Hmmmmmm.......


By the way.... dampers have been used like this for decades, so still trying to grasp why all the sudden a design change is needed on something this basic. Anyone else confused by this?

More than likely where there made they speak no English !

 

[#1 for me]

I had a great visit with my dealer but felt the V-41 fix didn't do anything whatsoever. I installed the Falcon 2.2 today and it's a huge difference.

Did it take care of the play in the steering wheel ?

 

[Tommy1569]

Why? FCA paid you back and deemed it a fix. Dealer is just wanting to get money from labor! BS. @7below
Dealer told my girlfriend to come in so they can check damper out and order part. Girlfriend then called my Dealership and schedule V41 and did not say to come in to check it.

 

[V8Venom]

Well good news is I picked mine up yesterday.

They did this work

• V41 Recall - Done correctly first time
• Replaced Trackbar
• PCM update for cooling fan noise
• Front Spk buzz - Replaced lower driver spk as they found it was defective.

I can say my steering is right on, no more constant corrections and more of a pleasure to drive now.

I just wish they would have done all of this the first time I brought it in and not waited until I went on a social media blitz and having to contact the Regional Service Manager.

But the squeaking wheel gets the grease right? I had to call them out on it and they wanted to win back my future business. They took care of it in a professional timely matter. I have found that if you as the customer do not get what you are paying for or expecting you need to call them out and let not only them know but future customers of your experiences with that said business.

Tuttle Click Jeep, Irvine CA - Proved they can do the job right!

They replaced my front speaker too, but it was not the speaker that I am having issues with. I even told them that and they still replaced the wrong speaker.

 

[RagTopDeluxe]

Did it take care of the play in the steering wheel ?

I put this same stabilizer on after taking the V41 off and it gives the steering a more firm feel that I really notice when turning and I am very happy with it. But it did nothing for the play in the steering wheel (and I didn’t expect it to). My Jeep is at the dealer now for the play in the steering (about three inches). More details in the big steering thread.

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