Device was not found

[MojitoJLUR]

I am trying to update my tazer with the latest version and it's my first time doing it. I connected it to my computer, downloaded the program, and tried hitting update device. However, in the Z automotive device discovery, it says device was not found. What am I doing wrong?

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[MojitoJLUR]

When it's connected, it flashes 4 green lights, waits a few seconds, then does it again.

 

[TMac99]

You may have to manually select the correct Com port if the device is not found automatically. You should see the field to do that in the lower half of the Device Discovery dialog (assuming you are using the PC version of Auto Programming Utility). If you are using the MAC version, you will see the field to select the right connection on the main startup screen.

 

[MojitoJLUR]

You may have to manually select the correct Com port if the device is not found automatically. You should se the field to do that in the lower half of the Device Discovery dialog (assuming you are using the PC version of Auto Programming Utility). If you are using the MAC version, you will see the field to select the right connection on the main startup screen.

I tried that with no luck either

 

[Rhinebeck01]

@MojitoJLUR

Are you using a Mac or PC. If a Mac then do find a PC and use that for the firmware upgrade.

 

[MojitoJLUR]

@MojitoJLUR

Are you using a Mac or PC. If a Mac then do find a PC and use that for the firmware upgrade.

PC

 

[Rhinebeck01]

@MojitoJLUR

Are you using the USB cable that came with the Tazer JL ?

 

[MojitoJLUR]

@MojitoJLUR

Are you using the USB cable that came with the Tazer JL ?

I'm using a USB cable with the same end from a portable hard drive.

 

[Rhinebeck01]

I'm using a USB cable with the same end from a portable hard drive.

Use tha USB Cable that came with the Tazer JL. See if it makes a difference.

 

[MojitoJLUR]

Use tha USB Cable that came with the Tazer JL. See if it makes a difference.

The issue is I can't find it.

 

[Rhinebeck01]

The issue is I can't find it.

@MojitoJLUR

Well, could be your issue is the result of not using the ZAutomotive, provided cable.

Let us know what you come up with.

 

[MojitoJLUR]

@MojitoJLUR

Well, could be your issue is the result of not using the ZAutomotive, provided cable.

Let us know what you come up with.

Switched USB ports and now it's working. I tried two different ones yesterday, and now the third works.

 

[TroyBoy]

My windows 10 computer is unable to find the device too. I've tried 4 different cables and different usb ports. nothing works.

 

[broox]

I had the same issue while using a random 2' USB cable. I tried all USB ports on my laptop, but the Tazer could not be found.

After switching to a different (10") USB cable, it was found immediately. I dunno if this is the cable that came with the Tazer or not... but it worked just great.

With that, I got my Tazer Mini updated to 11.2.4 using ZPU 1.6 on a 2013 Macbook Pro running MacOS 10.15.7.

 

[Tarheel.07]

I am trying to update my tazer with the latest version and it's my first time doing it. I connected it to my computer, downloaded the program, and tried hitting update device. However, in the Z automotive device discovery, it says device was not found. What am I doing wrong?

I just ran into this myself. You have to use the cable that came with it. The cable they provide is a USB to a serial port converter. You can check if you have the right cable by opening the "Windows Device Manager". If you are on a mac it under devices. I attached an image of where to find it and what you should see if you have the right cable. The "USB Serial Port" port number is not important as it can be anything from 1-6. With the cable disconnected, you should not see any com ports at all on a newer PC. Once you connect the USB cable you should see a new "USB Serial Port (COM3) in my case show up. I attached an image with what you should see here as well. I hope this helps. They really need to color the cable something other than black so it's not so easy to mix with other USB cables. I have a box of about 50 cables and I was halfway in before I found it. And I even labeled it myself and forgot, so it got put in the box with the other cables by accident. Note: It does not work as a normal USB cable so don't try to use it for other devices with the same size (mini-USB) connector port. You could damage them by accident.

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