Should I get Gorilla Glass Replacement

[Ratbert]

I called the dealer today asking for the free gorilla glass replacement, they said the first replacement has to be out of pocket, or through insurance, and gorilla will only cover the second replacement. That doesn't sound right to me. Can anyone here share their experience? I'm thinking about calling another dealer to confirm.

As far as I can tell that's complete bullshit. I had mine (first) replaced recently with no questions asked. I just had to give them pictures of it when making the appointment.

https://www.mopar.com/content/dam/mopar/content/store/pim/details/warranty.pdf

MOPAR WINDSHIELD MADE WITH CORNING GORILLA GLASS WARRANTY
Mopar Windshield Made with Corning Gorilla Glass has a 2-year limited (from date of install), unlimited-mile warranty, which provides for labor and parts needed to repair or replace your windshield under certain conditions. Mopar warrants your windshield from damage associated with road debris such as pebbles or other small objects which may cause initial damage larger than a US quarter (1 inch/25mm) and less than 3 inches/7.6 cm. Larger instances or smaller blemishes, along with the subsequent cracking that may be caused by not repairing them, are not covered by this warranty. Dealer requires proof of purchase and windshield will only be repaired or replaced under the warranty once within the warrantable period.

WHAT IS NOT COVERED:
Damage caused by any other force such as an accident, large debris, fraud, falling objects or other acts of God are not warrantable. The damage from road debris referred to in this section is warrantable notwithstanding other provisions in the Mopar warranty. Additional exclusions may apply.

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[unknownsolo]

Interesting. That's what I thought, too, and the dealer's claim didn't sound right. I will check with another dealer and report back.

 

[xHypex]

I called the dealer today asking for the free gorilla glass replacement, they said the first replacement has to be out of pocket, or through insurance, and gorilla will only cover the second replacement. That doesn't sound right to me. Can anyone here share their experience? I'm thinking about calling another dealer to confirm.

My wife's JL got a chip which I took for an attempted fill at Safelite which didn't really do much. The windshield cracked out much further on a cold, sunny day while AT the dealership for a Jeep Wave oil change and the dealership wouldn't do anything about it. I also called my selling dealer and they said no warranty and were of no help.

There are many threads here with people saying the same thing so I just contacted a local Jeep club glass company and paid $235 or so for a new windshield. Not happy with Jeep dealers, but honestly that wasn't much of a surprise.

 

[Ratbert]

My wife's JL got a chip which I took for an attempted fill at Safelite which didn't really do much. The windshield cracked out much further on a cold, sunny day while AT the dealership for a Jeep Wave oil change and the dealership wouldn't do anything about it. I also called my selling dealer and they said no warranty and were of no help.

There are many threads here with people saying the same thing so I just contacted a local Jeep club glass company and paid $235 or so for a new windshield. Not happy with Jeep dealers, but honestly that wasn't much of a surprise.

Gorilla Glass? There's a warranty where it'll be replaced once within the first two years.

 

[xHypex]

Gorilla Glass? There's a warranty where it'll be replaced once within the first two years.

I hear you on the "warranty", but there are many threads where dealers aren't even aware and are trying not to do anything especially on factory installed windshields and not replacements.

By the fine print (larger than a US quarter (1 inch/25mm) and less than 3 inches/7.6 cm), my damage was from a pebble or small rock and was smaller than a quarter and became only slightly larger after Safelite attempted to fill the crack. Because of the incomplete repair and going by the exact warranty wording I just decided to pay to replace it myself on my own time/terms (since Gorilla glass also doesn't seem to buy you much additional protection).

Bottom line I did try to talk to my selling dealership on the phone to see if they would honor the warranty, and my Windshield cracked out AT a dealership while sitting in their in-work oil change queue and they said were not able to do anything. So I'm glad some people are being taken care of, but many people may have to spend an inordinate amount of time working with multiple dealerships for that result.

 

[Ratbert]

I hear you on the "warranty", but there are many threads where dealers aren't even aware and are trying not to do anything especially on factory installed windshields and not replacements.

By the fine print (larger than a US quarter (1 inch/25mm) and less than 3 inches/7.6 cm), my damage was from a pebble or small rock and was smaller than a quarter and became only slightly larger after Safelite attempted to fill the crack. Because of the incomplete repair and going by the exact warranty wording I just decided to pay to replace it myself on my own time/terms (since Gorilla glass also doesn't seem to buy you much additional protection).

Bottom line I did try to talk to my selling dealership on the phone to see if they would honor the warranty, and my Windshield cracked out AT a dealership while sitting in their in-work oil change queue and they said were not able to do anything. So I'm glad some people are being taken care of, but many people may have to spend an inordinate amount of time working with multiple dealerships for that result.

If you replaced your Gorilla Glass with non-GG then yeah, you're SOL as far as that warranty is concerned. I had no issues at all getting mine covered.

 

[unknownsolo]

I called another dealer today and they said the same thing. They explained if you purchased GG separately, the first replacement is covered. But, if the Jeep came with GG, then the first replacement is on you, which translates to you buying GG for the first time, then the first replacement from that is covered. Which basically means "the second" replacement.

This lines up with what the first dealer said so I guess I'm just going to go out of pocket (through insurance) for my "first replacement" and go from there. I'm sure it will crack again within the next two years anyways and I will get my free replacement at some point.

 

[Wabujitsu]

After reading many posts here about the Jeep GG windshields, I will most likely never buy a GG windshield. They seem to chip and crack just as much as standard windshields from highway-speed road debris.

Also, in states like mine (FL), automobile insurance companies are required by law to have zero deductible windshield replacement as part of all policies they sell within the state. I understand there are other states with similar laws.

Whenever my Jeep windshield gets hit by a stone while driving, I WANT it to be severe enough that it has to be replaced! Otherwise I would be driving around with damages too small to meet the legal requirement for replacement. I’m afraid that would happen much more often with a more durable glass like GG.

GG definitely has its place, and is more durable than regular glass. However, in my opinion, in states like mine it doesn’t make much sense.

The GG warranty is telling, with a HUGE red flag. If the crack is too long, or the chip is too large, your warranty claim is denied. That’s ridiculous!!! An insurance policy sold in FL requires, by state law, that the size of the damage has to be large/long enough for them to replace it for free - the EXACT OPPOSITE of the GG warranty requirement for replacement!!!

Here’s an interesting article about GG windshields, from 2019. The comments at the bottom are even more interesting; comment after comment from folks blasting GG. https://www.caranddriver.com/news/a29214448/gorilla-glass-windshields-pricing/

 

[azjl#3]

Multiple chips and crack on mine. Safelight asked if I wanted Gorilla glass again, I said it's an 18, they saw my Sasqwach decal though it was a gorilla. I asked is it better? He said last two who had gorilla replaced with gorilla, were back inside 3 weeks to get regular.

After 11 years of JK/JL, a chip and or crack is badge of honor, unless direct line of sight. Otherwise, I take it in once a year for new glass.

Lastly, these glass chips and fails I think are a direct result of glass getting thinner and lighter.

GG is even thinner yet.

I have an 06 GMC, has two chips on glass, which looks twice as thick as my JL, it's OEM and been on the road for 17 years.

 

[rdk5]

After 4 windshields we’re here to tell you only your wallet will be able to tell the difference. 1st gorilla glass replacement should be free under warranty, you may need to do some leg work, but should be replaced. That will be gorilla glass.
After that it is up to you, our insurance deductible was 500 on comprehensive, so we went with an inexpensive windshield shop for 300. And updated comp to 0. When windshield #3 took a rock insurance replaced with gorilla glass. When gg #3/#4 overall also took a rock ins replaced with oem mopar…
17 mos, 30k miles 5th windshield has almost 3 mos on it, probably due for another.

Are you driving behind dump trucks? lol Otherwise that is pretty terrible luck. Driving on the turnpike in the truck lane is absolutely notorious for rocks flying at you. But I haven't had a single chip (knocks on wood) between the two Wranglers I've owned. But I have replaced my windshield on my Mazda 6 when I had it. My theory was because it sits much lower than the Wranglers. But you debunked that lol

 

[DonH63]

We now have three vehicles with windshield-mounted sensors, and all of them have a huge recalibration fee. Windshield protection is not automatic here (CO) but $0 deductible windshield coverage through our insurance agent was pretty cheap, much less than the factory extended-warranty glass coverage option.

I talked with my dealer and insurance agent about the calibration. I was not able to get a detailed technical answer, but they both said when the sensor package is dismounted to replace the windshield, the systems reset and must be recalibrated. Best I can tell there is not a fixed mounting point and assembly reference markers (which is what I expected). That is for any car with ADAS. Calibration is a fairly complicated process. Safelite describes the calibration process, at least generally, here: https://www.safelite.com/windshield-camera-recalibration

To me it still seems extraordinarily expensive for an extra hour or two. My insurance agent thought the price may fall as ADAS becomes more commonplace and they have the equipment in place and written down. I hope so; we go through at least a windshield a year due to the rock/sand/salt mix they put on the roads for ice and low temp (typical road salt alone doesn't work as well below 20 degF, let alone 0 degF, according to our DOT plus gravel is not spread by wind as much), not to mention all the rocks kicked up just in normal driving around town.

 

[Red Willy]

Thinking about upgrading, wondering if it’s worth it.

No.

 

[MerPinXEss]

Are you driving behind dump trucks? lol Otherwise that is pretty terrible luck. Driving on the turnpike in the truck lane is absolutely notorious for rocks flying at you. But I haven't had a single chip (knocks on wood) between the two Wranglers I've owned. But I have replaced my windshield on my Mazda 6 when I had it. My theory was because it sits much lower than the Wranglers. But you debunked that lol

Purposely avoid following trucks. First was a nearly stopped highway in construction area only place type rock could have come from was other side/direction of highway. All others were 45 angle to nearest truck 1+ lane away.

 

[Ratbert]

I talked with my dealer and insurance agent about the calibration. I was not able to get a detailed technical answer, but they both said when the sensor package is dismounted to replace the windshield, the systems reset and must be recalibrated.

In normal vehicles calibration would be required, but our Wrangler windshields are designed to fold down. You don't dismount the sensor package from the windshield.

The dealership in Castle Rock replaced my Gorilla Glass windshield last month. It was the first replacement, so it was free. I explicitly asked if the glass company had to calibrate it. They called and verified that no, calibration wasn't necessary. And yes, I have the Advanced Safety Group.

 

[speedymart]

Got a crack across the bottom left of the windshield on our 2021. I was wondering if it’s worth it to replace it with the Gorilla Glass, or just a regular one.

My 21 392 had GG from the factory. Randomly cracked sitting in my driveway overnight one day. Had it replaced under warranty. The new glass lasted 1000 miles before we were driving down the road with NO vehicles infront of us and it made a loud POP and cracked again due to the heat on the windshield.

They would only warranty it once under the factory warranty, not a second time. I replaced it with an OEM non GG windshield.

I STRONGLY suggest avoiding the GG windshields.

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