WiFi Hotspot stopped working

[chrisdias79]

OK, my 2021 4XE Sahara is doing the same thing. What is the real fix . It is at the dealership now and they have no fix for it. They dont even know about it. I called att and they said to reset battery. Didnt work.

Is the fuse the only fix? I am paying for hotspot and i cant use it. SO frustrating

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[SpaceCase]

Though I would chime in here too, same issue and I have had to pull the fuse twice so far. Looking into a USB powered hot spot after my ATT annual is over unless there is a fix. What say you @JeepCares (other than "reach out to us"). This is us reaching out to you for a solution...

Edited to add, ATT swears there is a software update, dealer disagrees.

 

[TheBirdie72]

Probably nothing to do with this, but they are shutting down 3G networks everywhere. So if you have an older UConnect (my 2014 Cherokee was 3G), it might impact you.

Below is a recent news article about it found:

https://www.wired.com/story/3g-service-sunset-what-it-means/

 

[Memphis Peej]

I was hoping I'd find more info about this issue on the forum. I wonder what Jeep plans on doing about this.

 

[Dyolfknip74]

What's the benefit over just making your phone a Hotspot?

 

[SarahH]

My 21 Grand Cherokee wifi hot spot has stopped working once again. I’m a traveling medical professional and my paid subscription of my hot spot is very important to me as I travel through rural areas with limited service. My husband pulled the fuse the last time it did this and it’s worked since until now! @JeepCares what is the long term solution to fix this obvious issue? My husband’s 22 Ram with UConnect 5 doesn’t have this issue at all.

 

[DLG]

Though I would chime in here too, same issue and I have had to pull the fuse twice so far. Looking into a USB powered hot spot after my ATT annual is over unless there is a fix. What say you @JeepCares (other than "reach out to us"). This is us reaching out to you for a solution...

Edited to add, ATT swears there is a software update, dealer disagrees.
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[DLG]

Do you pull the fuse when the car is running or off. Do you have to reset everything on the stereo system. I have had my stereo replaced worked great fir a month now back to square one, ready to get rid if this vehicle

 

[SarahH]

@DLG my husband pulled the fuse with the vehicle off. It’s worked for about 6 months until now.

 

[DLG]

Though I would chime in here too, same issue and I have had to pull the fuse twice so far. Looking into a USB powered hot spot after my ATT annual is over unless there is a fix. What say you @JeepCares (other than "reach out to us"). This is us reaching out to you for a solution...

Edited to add, ATT swears there is a software update, dealer disagrees.

Do you pull it while the vehicle is running or off?

 

[DLG]

@DLG my husband pulled the fuse with the vehicle off. It’s worked for about 6 months until now.

Great thank you, did you have to reset everything?

 

[SarahH]

@DLG just the internet setup and the siriusxm favorites that were saved

 

[miweber929]

Do you pull the fuse when the car is running or off. Do you have to reset everything on the stereo system. I have had my stereo replaced worked great fir a month now back to square one, ready to get rid if this vehicle

Off. Pull, count to 10, reinsert.

Great thank you, did you have to reset everything?

You will loose nothing, the screen will go to a "default" UConnect look and will take a few restarts and some time to go back to "normal". It sounds scarier than it is, after a few times you know how to get it done quickly and what to expect.

 

[DLG]

Tha

Off. Pull, count to 10, reinsert.



You will loose nothing, the screen will go to a "default" UConnect look and will take a few restarts and some time to go back to "normal". It sounds scarier than it is, after a few times you know how to get it done quickly and what to expect.

Thank you. So over this issue

 

[miweber929]

Tha


Thank you. So over this issue

It's definitely a PITA, but it sort of is what it is after a while.

I can go a few days before it acts up to as long as a month or more. When I notice it, I pull and reinsert the fuse before going into a store or when I get home and 95% of the time things are normal when I get back into it. Twice now I had to do it a second time when it stayed on the "default" screen after a few hours but otherwise it's quick and easy and easier than being pissed about it.

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