Steering issues....solved!

[Jasonep]

I have a 2019 JLUR. From the beginning the steering wasn’t right. I had wandering and a significant dead spot at the top. Driving it was tiring due to the constant adjustments required.
First I tried the mopar lift LCAs. No improvement. Then I installed the alpine adjustable LCAs and a teraflex track bar. Some improvement as caster was at 6.8, but still difficult. Then I did a teraflex steering dampener. No difference. Lastly I tried the sector shaft brace. No improvement.

During each of those mods I was taking it to the dealer complaintabout the steering and letting them know what I was doing to try to fix it. They kept telling me it was normal, which I knew was ridiculous. After my last mod, I brought it back to the dealer with the same complaints. Finally the service manager agreed that something wasn’t right.

After some cajoling, they put in a new steering box. the steering is now tight and right, as it should be. I’m glad this odyssey looks to be complete. My Jeep now steers fine.

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[Mikeoso]

Was this a different fix than the V41 recall? My 2019 Sport had it done before I picked it up, and has never has a problem.

 

[CarbonSteel]

Was this a different fix than the V41 recall? My 2019 Sport had it done before I picked it up, and has never has a problem.

V41 was a steering stabilizer replacement, he had the steering box replaced.

 

[GerJL]

I have a 2019 JLUR. From the beginning the steering wasn’t right. I had wandering and a significant dead spot at the top. Driving it was tiring due to the constant adjustments required.
First I tried the mopar lift LCAs. No improvement. Then I installed the alpine adjustable LCAs and a teraflex track bar. Some improvement as caster was at 6.8, but still difficult. Then I did a teraflex steering dampener. No difference. Lastly I tried the sector shaft brace. No improvement.

During each of those mods I was taking it to the dealer complaintabout the steering and letting them know what I was doing to try to fix it. They kept telling me it was normal, which I knew was ridiculous. After my last mod, I brought it back to the dealer with the same complaints. Finally the service manager agreed that something wasn’t right.

After some cajoling, they put in a new steering box. the steering is now tight and right, as it should be. I’m glad this odyssey looks to be complete. My Jeep now steers fine.

You should post up the steering box part number so we can see what revision it might be.

 

[Mikeoso]

V41 was a steering stabilizer replacement, he had the steering box replaced.

of course...my confusion.

 

[EugeneTheJeep]

Some boxes are no good. My JT’s steering box was also replaced by the dealer. I went from a 1.5 in dead spot to hardly any play. It’s a joy to drive now. I was able to get this done without all the drama. Here’s what I recommend:

1. Take a video on a straight road from the driver’s seat that shows the steering wheel and the road. Move the wheel to one side of the dead spot and hold and then to the other side and hold while the Jeep continues straight. (If you can’t make a video like this, a new steering box probably won’t help you.)

2. Explain to the service advisor that you understand how a Jeep should drive (follows the road camber, bounces different over bumps, blows in the wind, slow response with large sidewalks, etc.), but your Jeep has a real problem.

3. Very Important: Ask for their senior steering, alignment, suspension technician and make it clear that you’re willing to wait for them to be available.

4. Suggest the steering has too much play and refer to star case #S1819000003. They have access to a wealth of information on this topic. However, be careful not to do their job for them to avoid a confrontation. You’re trying to head off the “it’s normal for a Jeep” response.

5. Escalate to managers only as a last resort.

6. After a steering gear box replacement, check your steering fluid for a few days. Mine dropped quite a bit due to trapped air.

 

[aldo98229]

I have a 2019 JLUR. From the beginning the steering wasn’t right. I had wandering and a significant dead spot at the top. Driving it was tiring due to the constant adjustments required.
First I tried the mopar lift LCAs. No improvement. Then I installed the alpine adjustable LCAs and a teraflex track bar. Some improvement as caster was at 6.8, but still difficult. Then I did a teraflex steering dampener. No difference. Lastly I tried the sector shaft brace. No improvement.

During each of those mods I was taking it to the dealer complaintabout the steering and letting them know what I was doing to try to fix it. They kept telling me it was normal, which I knew was ridiculous. After my last mod, I brought it back to the dealer with the same complaints. Finally the service manager agreed that something wasn’t right.

After some cajoling, they put in a new steering box. the steering is now tight and right, as it should be. I’m glad this odyssey looks to be complete. My Jeep now steers fine.

Happy to hear you got things resolved.

But it shouldn’t take numerous visits and a fair bit of arm-twisting to get dealers to do their f*cking job. Especially on a $50,000 vehicle!

Tens of thousands of Jeep owners have been experiencing this issue for the past three years. But unless one is willing to argue and coerce dealers into fixing the damn thing, most won’t even lift a finger.

At this rate, FCA is either going to have to issue a massive recall, or in a matter of time it will face a massive class-action suit.

 

[dpike]

Glad to hear you're right now. I'm going to have to head down this path myself soon.

 

[Jasonep]

My original build had the ae steering box. I’ll see if I can see what the new one is. I believe that some of these boxes are just bad from the factory.
Thanks for the heads up on the fluid.

 

[GZilla]

My original build had the ae steering box. I’ll see if I can see what the new one is. I believe that some of these boxes are just bad from the factory.
Thanks for the heads up on the fluid.

Same experience I had (minus the mods, I have a 2020 JLR bone stock), shipped with the AE box when I took delivery in August. Dealer replaced my steering box 2 months ago with the same AE version (currently AE is the most current), night and day difference. Steering is solid now.
If I remember right it was diagnosed as excessive play in the spool valve.

So to be clear part number of the replacement box was the same as the original.

 

[dpike]

eesh.. i thought AE was the current one.

 

[GZilla]

eesh.. i thought AE was the current one.

AE is the current one, I meant to outline that in my prior post.

 

[Jasonep]

Yes. Mine was ae to start with and the new one is ae. It was just a bad box.

 

[beaups]

Happy to hear you got things resolved.

But it shouldn’t take numerous visits and a fair bit of arm-twisting to get dealers to do their f*cking job. Especially on a $50,000 vehicle!

Tens of thousands of Jeep owners have been experiencing this issue for the past three years. But unless one is willing to argue and coerce dealers into fixing the damn thing, most won’t even lift a finger.

At this rate, FCA is either going to have to issue a massive recall, or in a matter of time it will face a massive class-action suit.

Vehicles of all prices have issues. And the wrangler isn't a $50k vehicle. If you have a $50k wrangler it's still a $30k vehicle with $20k worth of options. It might sound like semantics, but it isn't.

 

[2mnycars]

Yes. Mine was ae to start with and the new one is ae. It was just a bad box.

Thanks for your posts.
I don't understand why this problem hasn't been resolved by Jeep for everyone with steering issues.

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