Soft Top window blowing out

[drock317]

My dealership covered it under normal warranty. But I also went and got the damaged window when it happened and I believe they could send it in for inspection and use it for troubleshooting if more ppl report having the issue.

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[JDJones]

I have the same issue with the passenger side quarter panel popping out. From my analysis, the fitment is way too tight so the plastic tube doesn't sits quite securely where the rail ends. It bulges out slightly like a loose corner of a ziploc bag. So at high speed, the air pressure pops it out of the rail and the top portion will just peal completely off the rail. I really think it is a poor design choice to use soft plastic altogether since they loose integrity quickly over time, not to mention ending the support rail where the air pressure is probably the highest. It would help if there is another rail section toward the end for the tube to grab onto.

 

[DravenGSX]

There was another one posted on Facebook the other day too. Sure is looking like this is a real issue.

 

[Mommyonthemat]

We have had our 2018 wrangler JLU less than 2 weeks and today the rear passenger side window popped out and flew off as we were driving on the interstate. We tried to retrieve it but unfortunately it was way to dangerous as it was in the middle lane of the interstate and several cars had run over it destroying it before we could get to it. Has anyone had any success getting this issue resolved. I am pretty upset less than two weeks we have an issue and the dealership is refusing to cover it under warranty.

 

[drock317]

Try a different dealership. It's like $200 bucks for them and they should do it so they can keep you as a repeat customer. I successfully had mine replaced but my dealership seems to be better than normal.

 

[OldGuyNewJeep]

We have had our 2018 wrangler JLU less than 2 weeks and today the rear passenger side window popped out and flew off as we were driving on the interstate. We tried to retrieve it but unfortunately it was way to dangerous as it was in the middle lane of the interstate and several cars had run over it destroying it before we could get to it. Has anyone had any success getting this issue resolved. I am pretty upset less than two weeks we have an issue and the dealership is refusing to cover it under warranty.

Had you ever taken the windows out? I’d fight hard to get the dealer to make it right. Argue that they installed them incorrectly (or the factory did), resulting in the blowout.

Sucks you have to deal with this after such a short time! Trust me, once resolved and you get familiar with the top installation process you’re going to love it.

 

[DravenGSX]

For the people who've had the window fly out -- did you have the back window out? Or, did the front flap come out of the groove, and then it flew off?

 

[drock317]

For the people who've had the window fly out -- did you have the back window out? Or, did the front flap come out of the groove, and then it flew off?

My front groove by the back door popped out and it caught wind like a parachute. A friend finally came clean and said he doesn't think he put it together properly when he helped put it back together in the rain.

 

[Mommyonthemat]

For the people who've had the window fly out -- did you have the back window out? Or, did the front flap come out of the groove, and then it flew off?

On ours, the top tube/sleeve pulled off of the track. The window flapped for a few moments as it was still attached at bottom tabs, but then those came loose, and it sailed away.

 

[Sharkzombie]

The same thing happened to me driving my Jeep on a highway at 6”mph, all 4 windows down and the drivier side rear left soft top window panel blew out onto the highway. I called Jeep customer support and they stated there are No recalls for this issue. I mentioned that I have seen various complaints on the Jeep forums websites. They said they do not go by Jeep forum comments to determine recall issues, it must be reported directly to them .
I’ve called it in, my case number is 57740753. I suggest everyone calls their complaint in to jeep this way we can build momentum. This could be life threatening if it hits a car on the highway.

 

[LastMango]

On the highway today and the rear driver side premium soft top window blew out and hit the highway. It was run over of course. Top up and windows down, Speed was 65 I know all the flaps were tucked and the channel threaded properly as it took the tapered tip with it. At least with a zipper it would stay with the Jeep. Anyone else have issues with the window not staying in-place? A full line of Velcro on the top might be better than just the small patch.

This happened to me this week as well—the soft top was in the sunrider position, my arm was out the driver window, and all other windows rolled up/in place. I was driving about 55mph during rush hour and suddenly—"whoosh". Looked back and saw the rear passenger window was gone, and the rear window (with nothing to attach to on that side) flapping wildly.

I immediately pulled over of course, but there was no denying the "thud-thud" sound of 300 vehicles driving over my ejected window panel. It was toast. I mean, really gone.

I drove straight to the dealer at 5:30pm, with no appointment, to see what I could find out (Arrigo; West Palm Beach). Craig wrote it up, ordered the part (technically, this was Mary, but you get the idea) & got me into a loaner car (thankfully, another Wrangler). He made no promises about who would end up paying for the window though & said the local rep would need to stop in and inspect the roof for damage/defects, etc. I went home & searched the forums to see what I could find. Not much, really—a few incidents, like this one.

The next morning, Craig called & said I was good to go. Roof panel was in, covered under warranty, and "have a nice day". He also said he can't guarantee that it wouldn't happen again. I pressed for more info regarding how it could have happened, or what the rep said, but he (and really "the company") didn't have a lot to say. That's probably smart, as it doesn't seem to be a major issue (I'm talking about repetition; it's clearly no fun to go through). He said I should be able to drive in the sunrider position without the rear windows out—but also suggested that I maybe not do that at speed, because the tracks at the top of the side windows (as all soft top owners have probably already figured out), sag a bit when the roof is flipped back to the sunrider position

A few notes—I have the upgraded top type with the dark tinted rear panels. About 5,000 miles on the Jeep. The side panels were attached correctly. The velcro was attached. The tracks were properly seated. The top corner of the panel was in the correct area. The tab was clicked in. I always check when I throw my bag into the back before/after work & I live alone—no other drivers in my house. I also live in Florida & have messed with the window config at least 200 times since I've gotten this ride—I'd practically bet my life that it was all installed correctly & hadn't been messed with. This story is more for documentation & info passing for anyone that runs into the same. As you can imagine: when it happens—it sucks. When it gets covered—it's all good. Though I may think twice about flipping the top without popping the rears if I'll be hitting the highway.

 

[intentsrig]

This happened to me this week as well—the soft top was in the sunrider position, my arm was out the driver window, and all other windows rolled up/in place. I was driving about 55mph during rush hour and suddenly—"whoosh". Looked back and saw the rear passenger window was gone, and the rear window (with nothing to attach to on that side) flapping wildly.

I immediately pulled over of course, but there was no denying the "thud-thud" sound of 300 vehicles driving over my ejected window panel. It was toast. I mean, really gone.

I drove straight to the dealer at 5:30pm, with no appointment, to see what I could find out (Arrigo; West Palm Beach). Craig wrote it up, ordered the part (technically, this was Mary, but you get the idea) & got me into a loaner car (thankfully, another Wrangler). He made no promises about who would end up paying for the window though & said the local rep would need to stop in and inspect the roof for damage/defects, etc. I went home & searched the forums to see what I could find. Not much, really—a few incidents, like this one.

The next morning, Craig called & said I was good to go. Roof panel was in, covered under warranty, and "have a nice day". He also said he can't guarantee that it wouldn't happen again. I pressed for more info regarding how it could have happened, or what the rep said, but he (and really "the company") didn't have a lot to say. That's probably smart, as it doesn't seem to be a major issue (I'm talking about repetition; it's clearly no fun to go through). He said I should be able to drive in the sunrider position without the rear windows out—but also suggested that I maybe not do that at speed, because the tracks at the top of the side windows (as all soft top owners have probably already figured out), sag a bit when the roof is flipped back to the sunrider position

A few notes—I have the upgraded top type with the dark tinted rear panels. About 5,000 miles on the Jeep. The side panels were attached correctly. The velcro was attached. The tracks were properly seated. The top corner of the panel was in the correct area. The tab was clicked in. I always check when I throw my bag into the back before/after work & I live alone—no other drivers in my house. I also live in Florida & have messed with the window config at least 200 times since I've gotten this ride—I'd practically bet my life that it was all installed correctly & hadn't been messed with. This story is more for documentation & info passing for anyone that runs into the same. As you can imagine: when it happens—it sucks. When it gets covered—it's all good. Though I may think twice about flipping the top without popping the rears if I'll be hitting the highway.

Crazy how I drove 300 miles with doors off and all 3 windows in and didn’t lose anything.

Maybe the more you take the windows out, the less they secure over time. Once mine are out, they are out for a few weeks/ months so not that many times being put in/ taken out.

 

[LastMango]

Crazy how I drove 300 miles with doors off and all 3 windows in and didn’t lose anything.

Maybe the more you take the windows out, the less they secure over time. Once mine are out, they are out for a few weeks/ months so not that many times being put in/ taken out.

Yeah, I've never had an issue before—the window panels seem as firm as the day I took delivery. Definitely strange—hopefully a once in a lifetime occurance for me!

 

[OldGuyNewJeep]

This happened to me this week as well—the soft top was in the sunrider position, my arm was out the driver window, and all other windows rolled up/in place. I was driving about 55mph during rush hour and suddenly—"whoosh". Looked back and saw the rear passenger window was gone, and the rear window (with nothing to attach to on that side) flapping wildly.

I immediately pulled over of course, but there was no denying the "thud-thud" sound of 300 vehicles driving over my ejected window panel. It was toast. I mean, really gone.

I drove straight to the dealer at 5:30pm, with no appointment, to see what I could find out (Arrigo; West Palm Beach). Craig wrote it up, ordered the part (technically, this was Mary, but you get the idea) & got me into a loaner car (thankfully, another Wrangler). He made no promises about who would end up paying for the window though & said the local rep would need to stop in and inspect the roof for damage/defects, etc. I went home & searched the forums to see what I could find. Not much, really—a few incidents, like this one.

The next morning, Craig called & said I was good to go. Roof panel was in, covered under warranty, and "have a nice day". He also said he can't guarantee that it wouldn't happen again. I pressed for more info regarding how it could have happened, or what the rep said, but he (and really "the company") didn't have a lot to say. That's probably smart, as it doesn't seem to be a major issue (I'm talking about repetition; it's clearly no fun to go through). He said I should be able to drive in the sunrider position without the rear windows out—but also suggested that I maybe not do that at speed, because the tracks at the top of the side windows (as all soft top owners have probably already figured out), sag a bit when the roof is flipped back to the sunrider position

A few notes—I have the upgraded top type with the dark tinted rear panels. About 5,000 miles on the Jeep. The side panels were attached correctly. The velcro was attached. The tracks were properly seated. The top corner of the panel was in the correct area. The tab was clicked in. I always check when I throw my bag into the back before/after work & I live alone—no other drivers in my house. I also live in Florida & have messed with the window config at least 200 times since I've gotten this ride—I'd practically bet my life that it was all installed correctly & hadn't been messed with. This story is more for documentation & info passing for anyone that runs into the same. As you can imagine: when it happens—it sucks. When it gets covered—it's all good. Though I may think twice about flipping the top without popping the rears if I'll be hitting the highway.

What’d you mean by “rolled up and in place?” Was your back window rolled up? If so, that was your problem. The back window holds in the side ones, and the manual clearly says not to run with just back window out.

Anyway, sounds like you have a good service advisor. You owe him a bottle of whiskey. Next time, keep all three back windows in and secured before engaging sunrider.

 

[JeepDave]

“...sunrider position, my arm was out the driver window, and all other windows rolled up/in place...”

The 2019 manual says not to lower the top without removing the windows. It also describes/illustrated the “sunrider position” with taking out the windows then folding it open but not slid all the way down the tracks. So if you have your top open or off the windows have to come off too or I guess this is going to happen.

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